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Salesforce Loyalty Management Accredited Professional (AP-212)

Last Update 10 hours ago Total Questions : 103

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Question # 21

Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member’s anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.

Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A.

CLA Analytics Base Admin

B.

Data Pipelines Base User

C.

Rule Engine Designer

D.

Loyalty Analytics admin

Question # 22

How should a Loyalty Management consultant integrate Marketing Cloud with Loyalty Management in order to create journeys for promotions?

A.

Use Marketing Cloud Server-Side JavaScript

B.

Use Custom Apex code via a middleware ETL tool

C.

Use Salesforce Customer Data Platform

D.

Use Marketing Cloud Connect

Question # 23

A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.

Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night’s stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.

Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group’s goals?

A.

Qualifying Points

B.

Tier Qualifying Points

C.

Non-Qualifying and Qualifying Points

D.

Non-Qualifying Points

Question # 24

A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.

The below products have been added to the system and are available under the product objects.

Chocolate cookies, linked with product category snacks

Green soda from beverage importer

Which two steps should an Administrator take to fulfill task with the least effort?

A.

Add the partner in the lookup on the snack product

B.

Choose ‘’Category’’ option and map the Chocolate cookies to the partner.

C.

Add the partner in the Lookup on the Chocolate cookie product.

D.

Choose ‘’Product” option and map the green soda to the partner

Question # 25

Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.

Which two steps must a Consultant take in Loyalty Management to set up this promotion?

A.

Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.

B.

Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.

C.

Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.

D.

Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.

Question # 26

Which two actions should an Administrator execute when a tier is changed manually?

A.

Process Member Benefit Action

B.

Create a scheduled job to perform tier change.

C.

Assign Member Tier Benefits Action

D.

Process Transaction Journals batch job

Question # 27

What three types of vouchers can be configured in Loyalty Management?

A.

Promo Code

B.

Discount Percentage

C.

Fixed Value

D.

Gift Card

E.

Product or Service

Question # 28

The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty

program with minimal development time. However, its current Loyalty engine

requires several complex system integrations with its marketing and customer

service platforms. A Technical Consultant is brought in to assess the company's

business requirements and recommend a feasible solution to deliver the desired

Loyalty program for its customers.

Which two seamless integrations within the Salesforce ecosystem, does

Salesforce Loyalty Management offer that can be easily enabled by the Technical

Consultant to meet the customer's business requirement?

A.

Salesforce Service Cloud

B.

Third-party Customer Data Platform (CDP)

C.

Supplier and Partner Ecosystem

D.

Salesforce Marketing Cloud

Question # 29

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.

Which fields are required to set up a partner?

A.

Name, Partnership Start Data, Industry, Status, Billing Type

B.

Name, Program, Program Partnership Category, Type, Billing Type

C.

Name, Partnership Start Data, Billing Type, Status, Type

D, Name, Partnership Start Data, Industry, Status, Type

Question # 30

Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program. The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.

Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?

A.

Enable Experience Cloud and customize the Loyalty Member Portal

B.

Create and implement a feature-rich Loyalty Member Mobile App

C.

Install the Salesforce Loyalty Member Mobile App

D.

Configure either Service Cloud or Sales Cloud to establish the customer mobile experience

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