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Question # 4

The primary reason that organizations outsource training initiatives is that:

A.

Managers believe that external trainers are more credible

B.

External trainers can provide improved subject-matter expertise

C.

Employees are provided with external networking opportunities

D.

Feedback on external trainers is more objective

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Question # 5

When going through a union-organizing drive, the most important actions for a manager to take are to: (Select TWO options.)

A.

Maintain consistent policy interpretation

B.

Educate employees about current benefit offerings

C.

Conduct all-hands meetings and focus groups for input

D.

Communicate leadership’s willingness to listen to concerns

E.

Support employees through organization-sponsored events

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Question # 6

The primary goal of executive coaching is to produce changes in:

A.

organizational vision

B.

strategic direction

C.

managerial behavior

D.

executive strategy

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Question # 7

The success of employee wellness programs in decreasing healthcare costs is most dependent on:

A.

the participation of high-risk employees

B.

follow-up case management

C.

consistent employee satisfaction

D.

frequent communication of risk factors

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Question # 8

The value of a leading indicator in evaluating activities that support organizational strategy is that it:

A.

Predicts future success

B.

Reflects bottom line success

C.

Measures the results of a process

D.

Supports traditional HR metrics

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Question # 9

When designing a training evaluation form, it is important to:

A.

limit the length to one page

B.

make the questions unambiguous

C.

use numeric ratings

D.

use comparative analysis

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Question # 10

Which of the following reward strategies improve employee retention? (Select TWO options)

A.

Linking rewards to performance

B.

Designing fair reward allocation systems

C.

Making rewards meaningful and unique

D.

Ensuring clear communication of rewards to employees

E.

Providing reward programs to enhance work-life balance

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Question # 11

Which of the following is most likely to be increased by improving organizational health?

A.

Organizational culture

B.

Manager tenure

C.

Employee performance

D.

Organizational productivity

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Question # 12

When first attempting to change an organization’s culture, it is most important to focus on:

A.

The external competitive environment

B.

The steps needed to initiate the change

C.

The reasons why the change is warranted

D.

Metrics to measure the success of the change

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Question # 13

Organizational climate is most directly impacted by a leader's:

A.

Business acumen

B.

Work experience

C.

Educational level

D.

Emotional intelligence

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Question # 14

Which of the following is the most significant challenge for HR regarding mergers and acquisitions?

A.

Cultural integration

B.

Effective due diligence

C.

Workforce management

D.

Strategic alignment

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Question # 15

What can an employer legally do when a union approaches employees about forming a bargaining unit?

A.

Promise a pay increase

B.

Ask employees how they will vote

C.

Tell employees the cost of union dues

D.

Speak with employees at their homes

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Question # 16

An example of action learning as an organizational development tool would be:

A.

Small teams addressing real workplace problems

B.

Evaluating a standardized operation or process

C.

Participating in self-awareness exercises

D.

Ongoing group sensitivity training

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Question # 17

Assessing alignment between the organization's vision and HR processes can best be achieved by:

A.

Engaging with stakeholders

B.

Conducting exit interviews

C.

Coordinating an external audit

D.

Requiring compliance monitoring

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Question # 18

In compensation system development, internal equity conflicts directly with which other element?

A.

Recruitment efforts

B.

Employee satisfaction

C.

Market competitiveness

D.

Procedural fairness

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Question # 19

HR can best facilitate a successful change initiative by (Select TWO options):

A.

Developing plans for organizational restructure

B.

Ensuring clear and thorough communication

C.

Establishing a sense of urgency

D.

Mitigating resistance to change

E.

Identifying a clear vision

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Question # 20

The employer cannot terminate or otherwise discipline the employee for organizing efforts because the:

A.

employee's actions took place outside of the workplace

B.

employee has the right to try to form a union in the workplace

C.

union has already collected the requisite number of signatures

D.

union might retaliate and ask employees to strike in sympathy

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Question # 21

The primary reason organizations develop reward strategies is to:

A.

Reduce conflicting incentives

B.

Realize cost savings and benefits

C.

Improve opportunities for achieving business goals

D.

Strengthen customer loyalty and commitment

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Question # 22

An employee with previously good attendance and performance reviews is exhibiting increased incidences of tardiness, absenteeism, and mistakes. The manager suspects that the employee may have a drinking problem. In investigating this situation, the first consideration is to:

A.

Conduct “for cause” substance testing and refer to the EAP

B.

Evaluate the employee’s conduct and behavior against performance and disciplinary standards

C.

Verify that the employee has signed an acknowledgment of receipt of organizational policies

D.

Conduct co-worker and supervisor interviews related to the employee’s behavior

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Question # 23

The primary consideration when developing an employee recognition program is:

A.

Rewarding behaviors that support core values

B.

Establishing an appropriate program budget

C.

Getting support from team champions

D.

Linking with referral bonus programs

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Question # 24

What is the primary challenge HR leaders will continue to face as new technologies emerge?

A.

Data security and management

B.

Recruiting costs and engagement

C.

Limited customization of cloud solutions

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Question # 25

Which of the following fluctuations will result in a lower gross margin? (Select TWO options)

A.

Increased gross profit

B.

Increased cost of goods sold

C.

Decreased operating expenses

D.

Decreased revenue

E.

Decreased liabilities

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Question # 26

HR can best prepare organizations to adjust to an aging workforce by:

A.

Developing plans for potential skill gaps

B.

Analyzing information about turnover and recruitment

C.

Considering outsourcing and alternative staffing models

D.

Ensuring retirement-eligible workers understand retirement options

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Question # 27

The most important consideration when designing a total rewards program is that:

A.

Flexibility, rather than business alignment, is key

B.

Long-term incentives limit motivation

C.

Benefits programs need to meet stated return on investment

D.

Recruitment and retention are the program objectives

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Question # 28

When arbitrators review issues in a labor dispute, careful consideration is given to:

A.

conditional offers previously rejected

B.

past grievances and resolutions

C.

written agreements and past practice

D.

written transcripts of negotiation sessions

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Question # 29

An organization receives the following job analysis results. Which of the following actions should the organization implement to improve job satisfaction? (Select TWO options.)

Dimension (Score 1–5, 5 being high)

Skill Variety: 3

Task Identity: 2

Task Significance: 4

Autonomy: 2

Feedback: 3

A.

Offer a rotation program

B.

Implement a mentoring program

C.

Align to the mission and strategy

D.

Expand the position's scope and depth

E.

Increase individual latitude and discretion

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Question # 30

Which of the following is the most effective way to help HR move into a strategic role within an organization?

A.

Lead change management efforts

B.

Create partnerships to meet business needs

C.

Serve as a cross-functional talent coach

D.

Select top-quality service providers

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Question # 31

What is the target demographic of an organization with a total rewards package that includes at-market pay and a high professional development budget?

A.

Highly skilled individuals

B.

New college graduates

C.

Executive leadership

D.

Middle management

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Question # 32

Conducting an inventory of organizational capabilities allows HR to:

A.

Create risk-management protocols

B.

Plan future recruitment needs

C.

Verify demand for capital expenditures

D.

Link compensation to current employee productivity

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Question # 33

When properly applied, the pay structure most compatible with the goals of a differentiation strategy is:

A.

Across-the-board increases

B.

Lump-sum bonuses

C.

Merit-based pay

D.

A piecework plan

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Question # 34

Which of the following strategies is used to connect executive performance to organization objectives?

A.

Stock options

B.

Signing bonuses

C.

Golden parachute

D.

Customized benefits

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Question # 35

Which of the following metrics is most likely to be associated with social learning?

A.

Percent of employees completing courses

B.

Percent of employees identified as high potentials

C.

Number of mentor-mentee relationships established

D.

Number of employees completing formal assessments

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Question # 36

Before implementing a corporate social responsibility (CSR) strategy, it is most critical that HR:

A.

Deliver communications to all impacted employees

B.

Understand the environment in which the business operates

C.

Assume an advisory role to community leaders

D.

Conduct a gap analysis and analyze data

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Question # 37

The first step in implementing a pay-for-performance system is to:

A.

Determine the amounts to be paid for achievement

B.

Establish the expected results

C.

Establish mutually accepted standards

D.

Negotiate the annual appraisal plan

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Question # 38

The best place to start when developing a diversity, equity and inclusion (DEI) program is to:

A.

Submit a budget request

B.

Review business unit metrics

C.

Conduct a needs assessment

D.

Enlist organizational champions

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Question # 39

The best strategy to achieve significant improvements in organizational quality indicators is:

A.

Acquisition

B.

Reengineering

C.

Divestment

D.

Rightsizing

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Question # 40

Spaced practice usually provides the trainee with:

A.

An opportunity to learn both on the job and in the classroom

B.

Frequent feedback from instructors

C.

Application of learned skills in multiple work settings

D.

Reinforcement of learning over time

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Question # 41

When developing a job enrichment strategy, what is the most critical component to consider?

A.

Budget commitment

B.

Outsourcing options

C.

Employee autonomy

D.

Supervisor oversight

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Question # 42

As part of implementing a continuous improvement program, which measures should be established to determine the program's effectiveness?

A.

HR metrics

B.

Business drivers

C.

Customer scores

D.

Key performance indicators

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