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Question # 4

A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.

Which application will meet the customer's requirements?

A.

Avaya Control Manager

B.

Avaya one-X® Agent Desktop

C.

Avaya Agent Desktop

D.

Avaya Contact Center Orchestration Designer

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Question # 5

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)

A.

Engaging customers on their terms

B.

Customers initiating calls into the Contact Center by telephone only

C.

Evolution of the Contact Center agent

D.

Contact Center data gathered from generic reports only

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Question # 6

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

A.

Avaya IX™ Workforce Engagement

B.

Avaya Control Manager

C.

Avaya IX™ Workspaces

D.

Avaya Breeze® Platform

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Question # 7

An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.

Which statement describes the Qualification step?

A.

It proposes, communicates, and agrees upon the detailed solution.

B.

It documents the details, and quantifies the cost.

C.

It Is a discussion driver to help draw out and Identify the problem(s) to be solved.

D.

It is the final Invoice that serves as the formal contract acknowledgement.

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