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Avaya Aura Contact Center Solution Design Exam

Last Update 1 hour ago Total Questions : 48

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Question # 1

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.

Which statement about Outbound campaigns is true?

A.

Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C

B.

Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C

C.

Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C

D.

Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

Question # 2

A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A.

Task Flow Executor (TFE)

B.

Telephony Services Manager (TSM)

C.

SIP Gateway Manager (SGM)

D.

Telephony Services Manager (TSM)

Question # 3

The IT manager wants a powerful tool that can adapt and modify the contact flow in AACC-Which tool is used to change the contact flow in AACC?

A.

Contact Center Server Utility

B.

Contact Center Orchestration Designer

C.

Contact Center Manager Administrator

D.

Contact Center Manager Multimedia Administrator

Question # 4

The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.

The Agent for Preview and Progressive Outbound Is bundled with which package?

A.

AACC 7 Outbound ASIPP package

B.

AACC 7 Resilience (High Availability) ASIPP package

C.

AACC Multimedia ASIPP package

D.

AACC 7 Base System and Voice ASIPP package

Question # 5

There are several factors why customers will buy from Avaya which Include:

•The sales person understand their business.

•The sales person being perceive as a trusted adviser.

•The proposal contains real value in a manner relevant to them.

What are two additional factors? (Choose two,)

A.

The proposal value Is obvious, so It is not discussed.

B.

Avaya can deliver what has been promised.

C.

Avaya solution Is technologically better or equivalent to other proposals but less expensive.

D.

The executive summary section of the proposal highlights the solution features.

Question # 6

AACC interoperates with which two different Avaya applications? (Choose two.)

A.

Avaya Work Force Optimization Select

B.

Interaction Center

C.

Proactive Outreach Manager

D.

Call Back Automated

Question # 7

An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.

Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?

A.

Context Store

B.

Co-Browsing

C.

Engagement Designer

D.

Work Assignment

Question # 8

When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A.

Agent Greeting

B.

Instant Message

C.

Resilience

D.

Geographic Node

Question # 9

An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.

What Is this solution called?

A.

Call Completion No Reply (CCNR)

B.

Call Back Assist (CBA)

C.

Call Back Request (CBR)

D.

Call Completion Busy Subscriber (CCBS)

Question # 10

AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.

Which solution would meet AMR ' s requirements?

A.

Co-Browsing Snap-In

B.

Web Chat Snap-In

C.

Presence Snap-In

D.

Context Store Snap-In

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