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Question # 4

A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze ™ and the Avaya Aura® Media Server (AAMS).

Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?

A.

Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Avaya Aura Media Server

B.

Use the System Manager (SMGR) web GUI to access Breeze > Cluster Administration > General > Cluster Attributes

C.

Use the System Manager (SMGR) web GUI to access Breeze > Configuration > Attributes

D.

Use the System Manager (SMGR) web GUI to access Breeze > Server Administration > Dashboard

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Question # 5

Which two trace tools are available for Session Manager? (Choose two.)

A.

theCallTracecommand on the Session Manager Command Line Interface

B.

thetraceSMcommand on the Session Manager Command Line Interface

C.

Trace Viewer in the System Manager GUI

D.

theList tracecommand on the Session Manager Command Line Interface

E.

Pcap

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Question # 6

Refer to the exhibit.

In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:

Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.

You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying.

Which action needs to be taken to solve this problem?

A.

Edit the Cluster, access the Servers tab, and assign the server to the cluster; then set the cluster to Accept New Service.

B.

Under Avaya Breeze > Server Administration, select the server and change the System State to Accept New Service, then return to the Cluster Administration screen and set the cluster to Accept New Service.

C.

Obtain and install an Avaya Breeze™ license on webLM with more instances of Avaya Breeze™ nodes.

D.

Edit the cluster to change the cluster profile from Core Platform to General Purpose.

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Question # 7

What are the steps necessary to trace SIP messages going through the Avaya Session Border Controller for Enterprise (SBCE)?

A.

Login to the EMS using a web browser, then access Device specific settings > Troubleshooting > Tracing, and click on Start traceSBC.

B.

Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 22, issue thesu – rootcommand, and then execute thetraceSBCcommand.

C.

Login to the EMS using port SSH 222, issue thesudo sucommand, and then execute thetraceSBCcommand.

D.

Login to the active Avaya Session Border Controller for Enterprise (SBCE) using SSH port 222, issue thesudo sucommand, and then executethe traceSBCcommand.

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Question # 8

You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.

How can the application processes be started?

A.

SSH to Avaya Breeze ™, and execute thestart –acommand.

B.

SSH to Avaya Breeze ™, and execute theservice presence startcommand.

C.

Accept Service on the cluster using Avaya Aura® System Manager web GUI.

D.

SSH to Avaya Breeze ™, and execute theservice ps startcommand.

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Question # 9

The WebRTC snap-in is showing a yellow caution icon under License Mode.

What does this error mode indicate?

A.

The license was installed incorrectly.

B.

The license 30 day grace period has expired.

C.

There is a license error but the snap-in continues to function.

D.

The snap-in license has expired and is out of service.

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Question # 10

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

1. Clearly stated the problem.

2. Detailed the findings.

3. Clarified the problem.

When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

A.

Install a patch to fix the problem.

B.

Praise individuals for contribution.

C.

Implement a solution.

D.

Update the Knowledge Management database.

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Question # 11

When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…”

instead of the users named followed by “please enter your password…”.

After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura®

Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into

AAM.

How can this problem be fixed?

A.

Change clid-numbering 0 SAT form to send the correct CLID.

B.

Using AAM web GUI access Administration > Messaging > Telephone Integration, write a caller ID

modification rule to correct the incoming CLID format.

C.

In Session Manager, configure a DigitConversionAdapter with ‘fromto=true’ to update the ‘Form’ header as well as the P-asserted-identity, and link it to the AAM SIP Entity.

D.

Having identified the trunk group from Avaya Aura® Communication Manager (CM) to AMM is public,

change public-unknown-numbering 0 SAT form, to send the correct CLID.

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Question # 12

Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?

A.

CSTA

B.

TSAPI

C.

SIP

D.

WCF

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Question # 13

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

A.

Business Partners

B.

Avaya Tier 2

C.

Third Party Support

D.

Avaya Tier 3

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Question # 14

In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?

A.

Enable traceFM with the STUN/TURN option enabled.

B.

Enable traceSBC with the STUN/TURN option enabled.

C.

Enable traceHTTP with the STUN/TURN option enabled.

D.

Enable debug logging on SBCE and look in ipcs.log.

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