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A customer reports that they cannot place WebRTC calls. You discover there is a problem with communication between Avaya Breeze ™ and the Avaya Aura® Media Server (AAMS).
Where in Avaya Breeze ™ do you set/check the User ID for Restful TLS authentication?
Refer to the exhibit.
In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error:
Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers.
You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying.
Which action needs to be taken to solve this problem?
What are the steps necessary to trace SIP messages going through the Avaya Session Border Controller for Enterprise (SBCE)?
You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform.
How can the application processes be started?
The WebRTC snap-in is showing a yellow caution icon under License Mode.
What does this error mode indicate?
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
When a customer calls voicemail to retrieve their messages they hear “Hello, to access your mailbox…”
instead of the users named followed by “please enter your password…”.
After troubleshooting you discover that the Caller ID is not being sent correctly, therefore Avaya Aura®
Messaging (AAM) is not able to identify the correct mailbox associated with the station number calling into
AAM.
How can this problem be fixed?
Considering the message flow to an Avaya Aura® Contract Centre (AACC) Agent Desktop, which protocol is used to communicate between AACC, CCT, and the Agent Desktop PC?
Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
In which way can you verify that STUN/TURN messages are being received from web browser at the Avaya Session Border Controller for Enterprise (SBCE)?