Avaya Messaging includes a set of pre-designed Telephone User Interfaces (TUIs) that are intended to support legacy voicemail systems. These TUIs are designed to provide a familiar experience for users transitioning from these older systems to Avaya’s modern messaging solutions. The two legacy products supported by these TUIs are Octel Serenade and Octel Aria, which have been widely used in the past and have specific interface requirements that existing users may still be accustomed to.

References: The information about the pre-designed TUIs supporting legacy products is based on Avaya’s documentation, which outlines the compatibility and support for transitioning from legacy systems to Avaya Messaging1.

For Avaya IX™ Messaging, the recommended hardware requirements are designed to ensure optimal performance and reliability. The following statements are true:

A.Configure the CPU for Performance mode in the server’s BIOS settings: This ensures that the CPU operates at the best possible performance level, which is crucial for handling the demands of Avaya IX™ Messaging.

B.All processors are to be Intel® 2.0 GHz or better: A minimum processor speed of 2.0 GHz is required to meet the demands of Avaya IX™ Messaging, ensuring efficient processing of tasks.

E.All hard drives must be high performance, server grade drives: High-performance, server-grade drives are necessary to handle the intensive read/write operations and provide the reliability needed for Avaya IX™ Messaging’s data storage requirements.

References: These recommendations are based on Avaya’s official support documents and product specifications, which detail the hardware requirements for Avaya IX™ Messaging installations123.

In an Avaya Messaging High Availability (HA) solution, theMobilink Profilertool is used to monitor the database replication between the Consolidated Server (CS) and Voice Server Nodes (VSNs). It provides insights into the synchronization process, ensuring data consistency and reliability across the messaging system.

References: The Mobilink Profiler is a critical component for monitoring and maintaining database replication in Avaya Messaging HA deployments.

In Avaya IX™ Messaging, the WebLM server plays a crucial role in license management. The following statements are true regarding the WebLM server:

A.WebLM on both virtual and physical server types are supported.This means that the WebLM server can be deployed on either a virtual machine or a physical server, providing flexibility in how the licensing server is set up within an organization’s infrastructure1.

C.Before installing the voice server, another computer must be designated to act as the license server.This is a standard procedure to ensure that the licensing component is operational and can manage the licenses for the voice server effectively2.

D.If the connection to the WebLM server is interrupted, Avaya IX™ Messaging will revert to demo after 28 days.This grace period allows for temporary issues with connectivity to be resolved without immediately impacting the operational status of the messaging system3.

References: The information provided is based on the documentation and support articles available for Avaya Messaging, which outline the capabilities and configurations related to the WebLM server123.

Avaya Messaging is designed to be flexible and interoperable with various telephony systems. It supports integration with third-party PBXs as long as they use standard communication protocols such as SIP (Session Initiation Protocol), H.323, or ISDN (Integrated Services Digital Network) links. These protocols are widely adopted in the industry, allowing Avaya Messaging to work seamlessly with a diverse range of PBX systems, ensuring broad compatibility and integration options for businesses.

References: The information about Avaya Messaging’s capability to integrate with any PBX using standard protocols is supported by Avaya’s technical documentation and integration manuals123.

The Avaya IX™ Messaging system supports a configuration where, if SR140 fax port licenses are present, it can support up to 24 fax ports per voice server. The maximum number of fax channels that can be supported across the solution is 120. This allows for scalability and flexibility in deployment, ensuring that a sufficient number of fax channels are available to meet the communication needs of the organization.

References: The information regarding the supported fax channels with SR140 fax port licenses is based on the standard configuration and licensing details provided by Avaya for the IX™ Messaging system1.

In a High Availability (HA) environment, the Secondary Consolidated server acts as a standby system that takes over when the Primary Consolidated server becomes unavailable. This ensures continuous operation and availability of services, minimizing downtime and maintaining business continuity.

References: The role of the Secondary Consolidated server in an HA environment is outlined in Avaya’s official documentation on High Availability configurations.

Avaya IX™ Messaging release has validated McAfee VirusScan as the anti-virus software for use with its system. This validation ensures that McAfee VirusScan is compatible with Avaya’s messaging products and can provide the necessary security measures to protect against viruses and other malicious software that could compromise the messaging system’s integrity and performance.

References: The validation of McAfee VirusScan by Avaya IX™ Messaging release is mentioned in Avaya’s support documentation and resources, which provide detailed information on the requirements and recommendations for setting up and maintaining a secure messaging environment

In Avaya IX™ Messaging, users have the ability to perform various self-service actions. One of the key self-service actions that a user can perform is resetting their mailbox password. This feature allows users to maintain the security of their messaging system by changing their password whenever necessary, without the need for administrator intervention.

References: The self-service action of mailbox password reset is a standard feature in many messaging systems, including Avaya IX™ Messaging, as indicated by the support documentation and user guides1.

Avaya Messaging system stores its log files in a structured directory to facilitate easy access and management. The logs are typically stored in the ‘OL’ directory, which stands for ‘Officelinx’, the previous name for Avaya IX™ Messaging. This directory is located on the messaging install drive under the ‘UC’ folder, which is the standard storage path for such files.

References: The storage location for log files in Avaya Messaging is detailed in the product’s support documentation and related technical resources1.

In Avaya IX™ Messaging, the WebLM server plays a crucial role in license management. The following statements are true regarding the WebLM server:

A.WebLM on both virtual and physical server types are supported.This means that the WebLM server can be deployed on either a virtual machine or a physical server, providing flexibility in how the licensing server is set up within an organization’s infrastructure1.

C.Before installing the voice server, another computer must be designated to act as the license server.This is a standard procedure to ensure that the licensing component is operational and can manage the licenses for the voice server effectively2.

D.If the connection to the WebLM server is interrupted, Avaya IX™ Messaging will revert to demo after 28 days.This grace period allows for temporary issues with connectivity to be resolved without immediately impacting the operational status of the messaging system3.

References: The information provided is based on the documentation and support articles available for Avaya Messaging, which outline the capabilities and configurations related to the WebLM server123.

In Avaya IX™ Messaging High Availability configurations, the license management is designed to ensure system functionality across all servers. The primary voice server holds the main license and acts as the primary holder, ensuring that the entire system is recognized as a legitimate and functional unit. Mobilink, a synchronization tool, is responsible for copying the license file to all voice servers, which includes the secondary and consolidated servers. This process is crucial for maintaining a consistent and secure licensing state across the high availability setup. The license files on these servers are permanent and do not expire, providing stability and reliability in the system’s operation.

For a high availability solution catering to 2,500 Advanced users, a dedicated Content Sync Engine (CSE) Server is required. This is to ensure that the system can handle the load and provide the necessary redundancy and performance. A dedicated server offers the resources and capabilities needed to support the advanced features and user base without compromising on system reliability and efficiency.

References: The requirement for a dedicated CSE Server for a high number of advanced users is supported by Avaya’s documentation on messaging solutions and best practices for high availability environments12.

In a distributed Voice Server Node (VSN) configuration, an entire Avaya Messaging solution can support up to 80,000 advanced users. This configuration allows for a scalable and robust messaging system capable of handling a large number of users without compromising performance or reliability.

References: The capacity of the Avaya Messaging solution in a distributed VSN configuration is documented in Avaya’s technical resources and support materials1.

In Avaya IX™ Messaging, when sharing the UC (Unified Communication) folder to ensure proper access for all programs and users, the following user accounts require full permissions to the UC folder:

• DCOM domain user with admin rights on the local machine: This user account, with administrative privileges, ensures that Avaya IX™ Messaging components can function correctly and access necessary resources.
• UCIISUser: The UCIISUser account is specifically used for Avaya IX™ Messaging services and requires full permissions to the UC folder. It is essential for proper operation and communication within the system.

References: These user accounts are part of the standard configuration for Avaya IX™ Messaging installations and are documented in Avaya’s official support materials.

In Avaya IX™ Messaging, the default passwords are set to ensure initial access for configuration and setup. The default Voicemail password is typically a simple numeric sequence for ease of memory during initial setup, and the Application User password is a common default password. These defaults are meant to be changed by the system administrator to maintain security.

References: The default passwords for Voicemail and Application User in Avaya IX™ Messaging are documented in various training and support materials for the system12.

In Avaya IX™ Messaging, the default passwords are set to ensure initial access for configuration and setup. The default Voicemail password is typically a simple numeric sequence for ease of memory during initial setup, and the Application User password is a common default password. These defaults are meant to be changed by the system administrator to maintain security.

References: The default passwords for Voicemail and Application User in Avaya IX™ Messaging are documented in various training and support materials for the system12.

In Avaya IX™ Messaging, theContent sync engineis the service that provides unified messaging synchronization to various email applications. It is designed to work with Google through the Gmail API, Office365 using the EWS link, and any IMAP4 compliant email application. This synchronization ensures that messages are consistent across different platforms and devices, providing a seamless user experience.References:

• Avaya Messaging (previously called Avaya IX™ Messaging and Officelinx) is a software application server that integrates into Enterprise Telephony environments and provides Unified Messaging/voicemail1.