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Question # 4

On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?

A.

Primary Server

B.

Primary and Backup Servers

C.

Active and Standby Servers

D.

Active Server

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Question # 5

Which three Operating Systems are supported for an Avaya Agent Desktop (AAD) client installation?

A.

Microsoft Windows 8.1 (32-bit and 64-bit)

B.

Microsoft Windows 7 (32-bit and 64-bit)

C.

Windows XP Professional SP2 or later

D.

Microsoft Windows 10 (32-bit and 64-bit)

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Question # 6

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.

Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A.

OD application steps can include call treatments, such as music or ringback.

B.

OD allows you to view real-time statistics for each skillset.

C.

OD applications can provide call routing, such as skill-based routing.

D.

OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

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Question # 7

Which operating system is supported for Avaya Aura® Contact Center Release 7 server installations?

A.

Windows Server 2008 SP7 Standard Edition or Enterprise Edition

B.

Windows Server 2012 R1 Standard Edition or Datacenter Edition

C.

Windows Server 2012 R2 Standard Edition or Datacenter Edition

D.

Windows Server 2008 SP2 Standard or Enterprise Edition

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Question # 8

Which tool is used to verify the Communication Control Toolkit (CCT) configuration and to ensure that all resources are available and accessible to route contacts for the Contact Center Manager Server (CCMS)?

A.

Multimedia Dashboard

B.

Reference Client

C.

Server Utility

D.

Server Manager

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Question # 9

After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.

In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

A.

Ensure one Element Role is listed for both the Primary and Backup server.

B.

Ensure one Element Role is listed for both the Active and Standby server.

C.

Ensure only two nodes are listed.

D.

Ensure no alarms are listed in the Alarm Description column.

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