6210 Avaya Aura® Contact Center Implementation Exam exact Exam Questions

Avaya Aura® Contact Center Implementation Exam

Last Update 5 hours ago Total Questions : 65

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Question # 1

You are preparing for the first backup Avaya Aura® Contact Center.

Which step is required in the Contact Center Database Maintenance utility to prepare for the backup?

On the Backup Locations tab, select the Tape Drive.

On the Backup Locations tab, select the Drive, enter the UNC Path, username and password.

On the Backup Locations tab, select the Applications.

Shut down all services.

Question # 2

You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications.

What is the minimum required amount of RAM needed for the client computers?

8 GB

4 GB

1 GB

2 GB

Question # 3

For Avaya Aura Contact Center (AACC) High Availability (HA), you must backup the active server database, restore it onto the standby server and enable shadowing.

Database shadowing does not work if the difference in time between the active and the standby server database is greater than how many hours?

72 Hours

48 Hours

24 Hours

12 Hours

Question # 4

You have been asked to install an Avaya Aura® Contact Center High Availability (HA) solution for a customer who already has an existing AACC solution. You have installed the Standby server and entered all of the IP Address information in the HA configuration tool on the existing Primary AACC server.

What is the next required step?

Install the Replication Server for database replication.

Run the High Availability tool on the Standby Server.

Perform a backup on the Primary server and execute a restore of the backup on the Standby server.

Reboot the Primary and Secondary Server so that they will synchronize.

Question # 5

While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?

The ability to use Hot Desking feature.

The ability to access files on their network.

The ability to map the user to a Windows account.

The ability to provide voice, e-mail and chat functionality to a single application.

Question # 6

By which method can you verify the status of the Data Execution Prevention (DEP)? (Choose two.)

Windows > Control Panel > System and Security > System > Advanced System Settings > Settings > Data Execution Prevention

Windows > Services > Advanced System Settings > Settings > Data Execution Prevention

My computer > properties > advanced system settings > advanced > environment variables > Data Execution Prevention

Control Panel > Network and Internet > Internet Options, and then turn on DEP for essential Windows programs and services only

Question # 7

Which utility is used to status and manage the services in Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), Communication Control Toolkit (CCT), Contact Center Multimedia (CCMM), and License Manager (LM)?

Contact Center System Framework and Monitor Utility

Contact Center System Event and Monitor Utility

Contact Center System Control and Monitor Utility

Contact Center System License and Monitor Utility

Question # 8

Avaya Aura® Contact Center (AACC) uses Avaya Aura® Media Server (AAMS) media processing capabilities.

When adding the AAMS in Contact Center Manager Administration (CCMA), which three statements regarding the Master Content Store are true? (Choose three.)

If the AAMS server does not contain existing contact center media, CCMA uploads base media to it.

Select the Master Content Store check box for only one media server.

Select the Master Content Store check box for the AAMS server that manages media and prompts.

Select the Master Content Store check box for each media server.

Question # 9

A customer has installed Avaya Aura® Contact Center (AACC) on a Platform Vendor Independent (PVI) server. They want to receive real-time data on their client computer via Unicast stream.

Where do you set the transmission mode for the site to Unicast?

From the CCMS > RSM IP Address window

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > CCMA Settings

From Windows > Apps > Manager Administration Configuration > Console Root > Avaya > Applications > Real-Time Reporting > RTR Registry Settings

From the CCMS > RSMConfig

Question # 10

After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status.

In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)

Ensure one Element Role is listed for both the Primary and Backup server.

Ensure one Element Role is listed for both the Active and Standby server.

Ensure only two nodes are listed.

Ensure no alarms are listed in the Alarm Description column.