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Question # 4

You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

A.

Enter the SIP address of the agent phoneset in the Voice URI field.

B.

Select the "Enable CTI for this agent" option.

C.

Select the "Create CCT agent" option.

D.

Set the agent user type to "Supervisor/Agent".

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Question # 5

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

A.

On the CCMA Launchpadselect: Configuration > Select the CCT server > click CCT Administration > Click the links.

B.

Open a web browser and browse to http:// /CCTConsole, where is the name of the CCMS server.

C.

On the Avaya Aura® Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.

D.

On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

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Question # 6

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

A.

CCT Console

B.

CCT Trace Control

C.

CCT Reference Client

D.

CCT API

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Question # 7

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

A.

ССММ

B.

CCMS

C.

CCT

D.

CСMA

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Question # 8

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

A.

Contact Center Manager Server (CCMS)

B.

Avaya Agent Desktop (AAD)

C.

Contact Center Multimedia (CCMM)

D.

Contact Center Manager Administration (CCMA)

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Question # 9

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A.

Assign the CCMMserver as a reporting server for the Contact Center Manager Server (CCMS).

B.

Add the Communication Control Toolkit (CCT) server through the CCMA.

C.

Add the Microsoft Exchange server through the CCMA.

D.

Assign the CCT server as a reporting server for the CCMS.

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