You areadding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

You have installed an Avaya Aura® Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which componentis responsible for pushing the non-voice contacts to Avaya Aura® Agent Desktop?

Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?