Universal Containers is bringing a new division under their existing Customer Service Contact Center. This will involve servicing several thousand new customers.

Which method should a consultant recommend for importing thisdata into universal containers service cloud instance

Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

Universal Containers wants to provide its customers with more support options.

Which three should a Consultant recommend?

Choose 3 answers

What method can NOT be leveraged to capture Cases in addition to via the Case tab?

Which of the following measures customer portal adoption/effectiveness among CUSTOMERS (Choose 2)?

Universal Containers wants to track customer satisfaction (CSAT). Which solution willautomate the process for support agents to survey customers when cases are closed?

Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?

Which document should be created to support the initial planning phase of an implementation project? (Choose 2)

UniversalContainers' agents often need to access the same cases, contacts, and orders multiple times per day. What should a consultant recommend to meet this requirement?

Which configuration item must be created when implementing Lightning Knowledge?