B2B-Solution-Architect Salesforce Certified B2B Solution Architect Arch-301 Exam exact Exam Questions

Salesforce Certified B2B Solution Architect Arch-301 Exam

Last Update 6 hours ago Total Questions : 111

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Question # 31

Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.

Which recommendation should the Solution Architect make to alleviate the executive team ' s concerns during the build?

Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.

Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.

Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.

Question # 32

Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. TheProduct data must be synced with Salesforce so that sales representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.

What should a Solution Architect recommend to manage the deactivation of the Products and archiving of the Saks data?

Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.

Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.

Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.

Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.

Question # 33

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:

• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.

• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.

• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.

• Northern Trail Hot Tubs supports itsDealers and Customers directly, and Dealers would like better insight into support that their Customers receive.

Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

Experience Cloud and Revenue Cloud for Dealers to get Quotes and view Cases

B2B Commerce for Dealers to get pricing and Service Cloud for Cases

Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

Answer:

Explanation:

Experience Cloud can provide dealers with a self-service portal to track opportunities and support cases, while Revenue Cloud (which includes Salesforce CPQ) can enable dealers to get custom pricing and generate quotes quickly. This combination meets all the outlined requirements, providing visibility into the sales process and support activities, as well as enabling efficient quoting. Salesforce ' s documentation on the capabilities of Experience Cloud and Revenue Cloud supports this recommendation.

Key Requirements:

Quick Custom Pricing: Dealers need to generate custom quotes without waiting for manual configuration.

Insight into Customer Support: Dealers want visibility into support cases for their customers.

Enhanced Sales Process Insights: Northern Trail Hot Tubs seeks better tracking of Dealer Opportunities.

Analysis of Options:

Option A (Experience Cloud + Sales Cloud): While Experience Cloud provides a portal for Dealers to create Opportunities and add Products via Sales Cloud, it does not address the need for automated, rapid quote generation , which requires CPQ (Configure, Price, Quote) functionality.

Option C (Service Cloud + Service Cloud): Using Cases to request pricing introduces delays, conflicting with the requirement to eliminate waiting for configuration estimates .

Option D (Commerce Cloud + Service Cloud): Commerce Cloud focuses on transactional e-commerce, not complex product configuration or quoting. CPQ (Revenue Cloud) is better suited for custom pricing.

Option B (Experience Cloud + Revenue Cloud):

Revenue Cloud (CPQ): Enables Dealers to self-serve by generating accurate, automated quotes without manual intervention. This directly addresses the need for quick custom pricing .

Experience Cloud: Provides a portal where Dealers can access:

CPQ (Revenue Cloud) for quotes.

Service Cloud integration (implied) to view Cases related to their customers. Salesforce’s Experience Cloud seamlessly integrates with Service Cloud to expose Cases, even though Service Cloud isn’t explicitly listed in the option.

Why Option B is Correct:

Revenue Cloud (CPQ) solves the custom pricing requirement.

Experience Cloud acts as the unified portal for Dealers to:

Generate quotes (via CPQ).

View Cases (via Service Cloud integration).

While Service Cloud powers Cases in the background, the question focuses on capabilities provided to Dealers , which are delivered through Experience Cloud and Revenue Cloud.

[References:, Revenue Cloud (CPQ): Salesforce CPQ Documentation, Experience Cloud for Partner Portals: Experience Cloud Guide, Service Cloud Integration with Experience Cloud: Service Cloud in Communities, This solution aligns with Salesforce best practices for B2B partner management, combining self-service quoting (CPQ) and customer support visibility (Service Cloud via Experience Cloud)., , , ]

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