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Salesforce Certified Strategy Designer Exam(SU24)

Bridging Innovation and Delivery: Why True Architecture Strategy Defeats Flat Test Pools

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Question # 21

A strategy designer wants to make a case to executive stakeholders to target a new,

saturated market with the purpose of increasing new customer acquisition.

Which approach should the designer focus on?

A.

Make a presentation on design best practices and have industry experts speak on new market

conditions.

B.

Create a clickable high fidelity prototype to assess feasibility and perform user research on

desirability.

C.

Restate business goals and show how design could be used to de-risk exploration of this

opportunity.

Question # 22

Cloud Kicks has generated a handful of ideas to solve the challenge of customer dissatisfaction over long waiting periods between order placement and delivery.

Which method should the strategy designer use to help stakeholders decide which ideas to build-

A.

Priority matrix

B.

Data analysis

C.

Design critique

Question # 23

A strategy designer proposes a multi-step strategy to reach the ultimate goal of making Cloud Kicks a net-zero company. The first step includes analyzing emissions and integrating data-driven insights into operational planning to reduce the carbon footprint of logistics. Each subsequent step builds on prior work and increases measurable progress until the goal is reached.

Which tool should the designer use to connect short-term efforts with long-term impact goals?

A.

Impact ladder

B.

Project plan

C.

Service blueprint

Question # 24

A Cloud Kicks (CK) strategy designer is leading a project to create a new customer

experience with digital and environmental touchpoints. The stakeholders want to understand how

the designer is proposing CK will deliver the experience. which tool should they use to explore the

collaboration, structure, and processes that will be required?

A.

Service blueprint

B.

Journey map

C.

Empathy map

Question # 25

Customer service surveys and user feedback reveal Cloud Kicks' users desire new features on the

sales platform How should the strategy designer collaborate with the UX designer to ensure those

features are both viable and feasible?

A.

Co-create a journey map with users

B.

Identify user quotes to make the case.

C.

Align design implications to business goals.

Question # 26

Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

A.

Invite stakeholders as optional to all design team reviews.

B.

Create teambuilding events with stakeholders to build trust.

C.

Orient around outcomes that matter to stakeholders.

Question # 27

Cloud Kicks’ strategy designer is writing a challenge statement to inspire team ideation.

What should they avoid in the challenge statement?

A.

Focusing on the root cause of current issues

B.

implying solutions to the challenge

C.

Basing the statement on a problem identified in research

Question # 28

Cloud Kicks (CK) understands that all members of its cross-functional remote team can contribute to the design of a product through collaborative activities.

Which tools should CK use while conducting the next synchronous journey mapping session?

A.

Design creation tools

B.

Whiteboarding tools

C.

Presentation tools

Question # 29

A strategy designer is working on a project with budget constraints. Many of the variables

and decisions are unclear in the early stages of design What should be their approach in terms of

bringing skills and talent?

A.

Define additional leads for each functional area.

B.

Staff heavily from the development phase until the go to market phase.

C.

Bring in team members with strong problem solving skills.

Question # 30

Cloud Kicks (CK) works with various technology platforms built up over decades of acquisitions. Each platform has a different level of design maturity, which creates a very inconsistent user experience. To prioritize what to address first, CK needs to assess the business impact.

Which method is typically used to Quantify design debt?

A.

User interviews

B.

Heuristic analysis

C.

NPS or CSAT

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