Transform and Compose Alert Output lab

Event rule info tab

CI Binding tab

Event Filter tab

To improve service availability by helping IT staff pinpoint service issue causes and evaluate the impact of planned changes.

To increase service agility and produce fast, predictable results by automating manual, routine, error-prone tasks.

To rapidly configure and launch secure, agentless discovery of hardware and software resources and their relationships.

To proactively warn against possible service outages using a range of advanced predictive machine learning methods.

No correlation rules have been defined

No event management rules have been defined

Application services are not operational

No CMDB is configured

The alert correlation property that enables grouping is set to false

Python

Regex

sed/awk

JavaScript

Metric Registration

Metric Config Rules

Metric Type Actions

Metric to CI

The alert's bound configuration item

The alert management rule's filter

The alert management rule's field mapping

The message key

It is a connection point between a ServiceNow instance and the MID Server.

It contains probe records to be executed on the customer’s network.

It holds jobs that the MID Server needs to perform.

It is a connection point between a hardware CI on a customer’s network and the MID Server.

It contains records of CIs that the ServiceNow admin has submitted for entry into the CMDB.

An alert management rule

A proxy agent

A distributed cluster

An event rule

A REST API

Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)

Only use the ServiceNow Discovery application to populate your CMDB

Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)

Having well-defined Identification, Reconciliation, and Relationship rules

Missing CMDB data

Defects

Alert correlations

Orphaned CIs

Anomalies