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Question # 4

What missing attribute would cause an event to have a state of Error?

A.

Metric Name

B.

Source

C.

Classification

D.

Node

E.

Severity

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Question # 5

What is one of the main benefits of using Event Management and Operational Intelligence?

A.

To improve service availability by helping IT staff pinpoint service issue causes and evaluate the impact of planned changes.

B.

To increase service agility and produce fast, predictable results by automating manual, routine, error-prone tasks.

C.

To rapidly configure and launch secure, agentless discovery of hardware and software resources and their relationships.

D.

To proactively warn against possible service outages using a range of advanced predictive machine learning methods.

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Question # 6

If more than one event rule applies to a particular event or metric, which of the event rules will run based upon the Order of execution number?

A.

Only the event rule with the highest Order of execution number will run.

B.

Only the event rule with the lowest Order of execution number will run.

C.

All event rules will run, from the lowest to the highest Order of execution numbers.

D.

All event rules will run, from the highest to the lowest Order of execution numbers.

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Question # 7

In default configuration using baseline connectors, how often is event data collected from event sources?

A.

Once every minute

B.

Every 2 minutes

C.

Twice every minute

D.

Every 5 minutes

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Question # 8

Where can you look to determine what event rule created an alert? (Choose two.)

A.

Alert Activity

B.

Event Additional Information

C.

Event Processing Notes

D.

Alert Message Key

E.

Alert Source

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Question # 9

A customer informs you that they already have monitoring and event management tools.

Which of the following describes the extra value that ServiceNow Event Management provides? (Choose four.)

A.

ServiceNow Event Management Alerts, Incidents, Problems, and changes are automatically correlated with CIs and Business Services that can be visualized in Business Service maps.

B.

ServiceNow Event Management manages relationships between alerts and related incidents to maintain an end-to-end event management lifecycle.

C.

ServiceNow Event Management provides a business-centric platform and single system of record for service monitoring and remediation results, to better control and manage performance and availability.

D.

ServiceNow Event Management provides state-of-the-art performance monitoring capabilities across a wide array of different types of infrastructures.

E.

ServiceNow Event Management utilizes the power of integration with leading monitoring systems to automatically create actionable alerts.

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Question # 10

What are the valid states an alert can be in during its lifecycle?

A.

Open, Reopen, Flapping, Closed

B.

New, Updating, Waiting, Complete

C.

Open, Updating, Swinging, Closed

D.

Open, Warning, Flapping, Clear

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Question # 11

You have a system configured with a MID Web Server using Basic authentication to enable Operational Management Intelligence (OI) to push raw metric data to the MID Server. No data is getting through to the MID Server.

What is the most likely cause of the issue?

A.

The MID Web Server needs to be Restarted

B.

The MID Web Server needs to be Started

C.

An invalid secret key is being passed in the header information of the URL for the REST request

D.

An invalid password is set in the MID Web Server Context

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Question # 12

How would you ensure the quality of data in your Configuration Management Database (CMDB) over time?

A.

Manually inventorying configuration items in the CMDB and eliminating duplicate configuration items (CIs)

B.

Only use the ServiceNow Discovery application to populate your CMDB

C.

Using only scripts to automatically monitor for and remediate duplicate configuration items (CIs)

D.

Having well-defined Identification, Reconciliation, and Relationship rules

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Question # 13

You have a very large networking environment and have noticed that your event notifications are either not being triggered or are delayed.

What are best options to try to resolve this issue? (Choose two.)

A.

Ensure all Event Management – process events jobs are set to a Ready state

B.

Verify that the Bucket field in the event table is set to zero (0)

C.

Add additional event processor jobs

D.

Ensure multi-node event processing is disabled

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