The Human Resources Scoped App: Core plugin serves as the primary foundation for the ServiceNow HRSD suite, and its installation automatically includes HR Case Management . This application provides the essential framework for HR agents to create, manage, and resolve employee inquiries and requests through a structured case-handling process. It establishes the core Centers of Excellence (COEs) and the underlying table structures necessary for organizing HR data by topic. While other plugins like Lifecycle Events or Employee Document Management provide specialized extensions for onboarding or file storage, HR Case Management is the fundamental tool for day-to-day HR operations. It includes features like HR Services, Templates, and Assignment Rules, which allow HR teams to standardize service delivery and ensure consistent support across the organization.

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