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ServiceNow Certified System Administrator

Last Update 14 hours ago Total Questions : 522

The ServiceNow Certified System Administrator content is now fully updated, with all current exam questions added 14 hours ago. Deciding to include CSA practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CSA exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CSA sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ServiceNow Certified System Administrator practice test comfortably within the allotted time.

Question # 76

Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.

For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.

For Facilities, the item will be used for anyone in the company who needs room set up services.

However, both departments have their own service catalogs. What do you do, to support these requirements?

A.

Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.

B.

Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.

C.

Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.

D.

Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Question # 77

When designing a flow, how do you reference data from a record, in that flow?

A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

Question # 78

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

A.

Configuration > Business Services

B.

Self-Service > Knowledge

C.

Service Portal > Widgets

D.

Incident > Assigned to me

Question # 79

What are two ways to generate an Event? (Choose two.)

A.

Business Rule

B.

Workflow

C.

Log entry

D.

Knowledge article publication

Question # 80

Which of the following is used to categorize, flag, and locate records?

A.

Search

B.

Favorites

C.

Tags

D.

Bookmarks

Question # 81

The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

A.

Incident Auto-Resolution

B.

Ticket Resolver

C.

Virtual Agent Helper

D.

Web Intelligence

Question # 82

What is NOT an example of a UI Action?

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

Question # 83

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

A.

Turn your computer off and on again

B.

Clear browser cache

C.

End Impersonation

D.

Log out and back in

Question # 84

Which one of the following statements is true?

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

Question # 85

In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?

A.

personal ize.control

B.

personal_list

C.

ul_page_admin

D.

ui_action_admin

Question # 86

Which one of the following is an accurate list of changes that are captured in an Update Set?

A.

Changes made to tables, forms, schedules, and client scripts

B.

Changes made to tables, forms, views, and fields

C.

Changes made to: tables, forms. Business Rules, and data records

D.

Changes made to: tables. forms groups, and configuration items (Cls)

Question # 87

How is a group defined in ServiceNow?

A.

A group is one record stored in the Group Type [sys_user_group_type] table

B.

A group is one record stored in the Group [sys_user_group] table

C.

A group defines a set of users that share the same location

D.

A group defines a set of users that share the same job title

Question # 88

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

Question # 89

Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?

A.

Common Service Data Model (CSDM)

B.

Service Mapping Utility (SMU)

C.

Service Schema Map (SSM)

D.

CMDB Class Manager (CMDBCM)

E.

CI Class Manager (CICM)

Question # 90

When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?

A.

Flow Manager

B.

Flow Designer

C.

Flow Editor

D.

Workflow Editor

E.

Workflow Designer

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