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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Last Update 19 hours ago Total Questions : 63

The Avaya Aura® Contact Center Maintenance and Troubleshooting Exam content is now fully updated, with all current exam questions added 19 hours ago. Deciding to include 3313 practice exam questions in your study plan goes far beyond basic test preparation.

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Question # 4

You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).

Where would you go to find AAMS related errors?

A.

Alarm Viewer in the AAMS server utility

B.

Windows Application Event Log on the AAMS

C.

Alarms page in the system status section of the AAMS Element Manager

D.

Event logs located in D:\Avaya\Logs\MAS on the AAMS

Question # 5

The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.

Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

A.

CSTA/TR87 Call ID

B.

AACC CDN

C.

C.Avaya Aura Media server (AAMS) addresses

D.

Customer telephone number

Question # 6

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.

What is a possible cause of this problem?

A.

The agent’s web browser is not set for the correct character encoding.

B.

.NET 3.5 Service Pack 1 is not installed on the agent’s computer.

C.

Internet Explorer is not set as the default browser on the agent’s computer.

D.

The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia (CCMM).

Question # 7

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

A.

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

B.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

C.

Contact Center Manager Administration (CCMA) supplies license keys as required.

D.

WebLM is configured on the AAMS to provide the required license keys.

Question # 8

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

A.

CCMA > Multimedia

B.

Multimedia Dashboard

C.

Multimedia Administrator

D.

CCMM Database Logging

Question # 9

In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?

A.

SIP Gateway manager

B.

Contact center Media services

C.

Avaya Aura Media server

D.

Session Manager