C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 exact Exam Questions

SAP Certified Application Associate – SAP Service Cloud 2111

Last Update 19 hours ago Total Questions : 117

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Question # 4

Which of the following options are features within the Analytics framework? Note: There are 2 correct answers to this question.

You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

You can create new custom reports based on join data sources.

Question # 5

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

Incident category

Warranty category

Service category

Cause category

Maintenance category

Question # 6

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Use the Subticket tabstrip to add a ticket.

Execute an action for grouping tickets.

Maintain the ticket hierarchy.

Select the relevant scoping item.

Define a multi-step approval process.

Question # 7

Which key user features allow you to change field properties on the SAP Service Cloud Ul?

Code list restriction

Workflow rules

Adaptation

Mashup

Question # 8

Question 8: What types of mashups are available in SAP Service Cloud?

Note: There are 2 correct answers to this question.

HTML mashups

URL mashups

ASAP mashups

Internal mashups

Question # 9

Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

Inner join data sources

Web service message monitoring

Custom reports

Standard reports

Interactive dashboards

Question # 10

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

Mandatory

Read-only

Query

New field