C_C4H510_21 SAP Certified Application Associate – SAP Service Cloud 2111 exact Exam Questions

SAP Certified Application Associate – SAP Service Cloud 2111

Last Update 12 hours ago Total Questions : 117

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Question # 11

What are the valid schedule types when creating maintenance plans? Note: There are 2 correct answers to this question.

Recall

Counter based

Absolute

Cyclical

Question # 12

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

Note: There are 2 correct answers to this question.

Create a migration template.

Configure SAP Jam as knowledge base.

Create a broadcast.

Integrate MindTouch.

Question # 13

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

You can use a console to write SQL statements.

You can add custom fields in data sources and reports.

You can access data base and check raw data in tables.

You can save report views and make them available to users.

Question # 14

Which of the following options are possible for permissions?

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Question # 15

Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct answers to this question.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

Question # 16

Which of the following options can be used to control the access rights of a user in transactions? Note: There are 2 correct answers to this question.

Activate Scoping Item Determination for Territory Owner in Transaction

Usage of Delegates

Assign Restriction Rules

Configure Work Distribution Rules for Employees