You can add custom fields in data sources and reports.

With the Dashboard Designer, KPIs can be joined to a new data source.

With the mashup approach, offline access to an SAP BusinessObjects Bl system is available.

You can create new custom reports based on join data sources.

Incident category

Warranty category

Service category

Cause category

Maintenance category

Use the Subticket tabstrip to add a ticket.

Execute an action for grouping tickets.

Maintain the ticket hierarchy.

Select the relevant scoping item.

Define a multi-step approval process.

Code list restriction

Workflow rules

Adaptation

Mashup

HTML mashups

URL mashups

ASAP mashups

Internal mashups

Inner join data sources

Web service message monitoring

Custom reports

Standard reports

Interactive dashboards

Mandatory

Read-only

Query

New field

Recall

Counter based

Absolute

Cyclical

Create a migration template.

Configure SAP Jam as knowledge base.

Create a broadcast.

Integrate MindTouch.

You can use a console to write SQL statements.

You can add custom fields in data sources and reports.

You can access data base and check raw data in tables.

You can save report views and make them available to users.

If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

Unrestricted access rights override any restrictions you have defined.

Restricted access rights override any unrestricted access you have defined.

You can decide, per view, if the access rights should override any restrictions you have defined or not.

Account work distribution

Organizational work distribution

Service category distribution

Territory work distribution

Employee work distribution

Activate Scoping Item Determination for Territory Owner in Transaction

Usage of Delegates

Assign Restriction Rules

Configure Work Distribution Rules for Employees

Employees

Territories

Incidents

Service agents