jQuery is a powerful tool in WalkMe for advanced element targeting and dynamic interactions. The correct use cases are:

If the WalkMe element selector algorithm is not consistently identifying your element(B): jQuery selectors provide precise targeting when WalkMe’s default algorithm struggles with dynamic or complex elements.

To grab a dynamic value from an on-screen element and incorporate it into a ShoutOut for a personalized experience(D): jQuery can extract values (e.g., a username) for use in personalized content.

To target a very specific element on your website(E): jQuery allows fine-tuned selectors for elements with unique attributes or structures.

The other options are incorrect:

Redesigning the entire layout of WalkMe balloons(A) is done via Global/Local Design settings, not jQuery.

Closing the WalkMe menu and starting an Onboarding task(C) uses WalkMe’s native APIs or rules, not jQuery.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.7: jQuery Selectors):

“Use jQuery in WalkMe to target specific elements when default selectors fail, extract dynamic values for personalization (e.g., in ShoutOuts), or address complex DOM structures requiring precise element identification.”

The courseAdvancing Your Skills in Building WalkMe Solutionsexplains:

“jQuery is essential for scenarios like inconsistent element detection, grabbing dynamic data for personalized content, or targeting unique elements with custom selectors.”

Options B, D, and E are valid jQuery use cases.

To address common support tickets and promote self-service, aMini Menuplaced next to the support ticket form is the best solution. A Mini Menu is a compact, context-sensitive menu that provides quick access to relevant content, such as Smart Walk-Thrus or Resources for the top three support issues. Positioning it near the form ensures it’s highly visible and accessible when users are likely to need help, reducing ticket submissions by guiding users to solutions proactively.

The other options are less suitable:

A Survey(A) collects feedback but doesn’t provide guidance to prevent tickets.

Adding to the WalkMe Menu(C) is less targeted, as users must navigate to find content.

A large ShoutOut(D) is disruptive if shown repeatedly and less effective for ongoing self-service.

Extract from Official WalkMe Documentation:

According to the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.11: Mini Menus):

“Mini Menus are ideal for delivering context-specific content, such as guidance for common issues, directly on a page. Place them near relevant elements, like a support form, to promote self-service and reduce support tickets.”

The courseAdvancing Your Skills in Building WalkMe Solutionsstates:

“To address frequent support tickets, create a Mini Menu with targeted content and position it near the point of need, such as a ticket form, for quick user access and effective self-service.”

Option B, a Mini Menu next to the support ticket form, is the best solution.

WalkMe’sDigital Experience Analytics (DXA)supports organizations bytracking how users interact with predefined on-screen elements, such as buttons, forms, or pages. This provides insights into user behavior, friction points, and adoption gaps, enabling organizations to optimize processes and improve digital experiences. DXA integrates with WalkMe Insights to deliver actionable data.

The other options are incorrect:

Replacing manual processes(A) is a benefit of automation, not DXA’s primary role.

Creating new applications(C) is outside WalkMe’s scope.

Eliminating training(D) is an exaggeration, as WalkMe supports training, not replaces it.

Extract from Official WalkMe Documentation:

Per the SAP WalkMe Digital Adoption Consultant Study Guide (Section 3.1: Analytics Overview):

“Digital Experience Analytics (DXA) tracks user interactions with predefined elements, offering insights into engagement and pain points to enhance digital adoption.”

The courseWalkMe Fundamentalsexplains:

“DXA helps organizations by monitoring how users interact with on-screen elements, providing data to identify inefficiencies and improve user experiences.”

Option B correctly describes DXA’s support for organizations.

SmartTips in WalkMe are used to provide guidance or validation for form fields, ensuring users input correct data. Validation SmartTips are configured with rules that check the content of a field against specific criteria (e.g., format, length, or value). These validation rules are evaluated when the user enters content into a field and then moves focus away from it, either by clicking outside the field or tabbing to another element. This behavior ensures that the validation occurs after the user has completed their input, providing immediate feedback without interrupting their workflow.

The other options are incorrect:

When the user refreshes the page(A) does not trigger validation, as SmartTips are tied to user interactions with specific fields.

When the user enters content into a field(B) is too early, as validation requires the user to finish inputting and move focus.

When the user clicks into a field(D) triggers the display of guidance SmartTips, not validation rules.

Extract from Official WalkMe Documentation:

Per the WalkMe Editor User Guide (SAP WalkMe Digital Adoption Consultant Study Guide, Section 2.5: SmartTips):

“Validation SmartTips evaluate their rules when the user enters content into a field and then removes focus from that field, either by clicking elsewhere or tabbing out. This ensures that validation feedback is provided after the user has completed their input.”

The courseAdvancing Your Skills in Building WalkMe Solutionsfurther explains:

“SmartTip validation rules are designed to check field input once the user has finished entering data and moves focus away (e.g., by clicking or tabbing out). This timing balances real-time feedback with non-disruptive user experience.”

Option C accurately describes when SmartTip validation rules are evaluated.