Last Update 19 hours ago Total Questions : 74
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Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request.
Which two configurations, when applied in combination, achieve this behavior? (Choose Two)
Which use case describes the function of the Estimator tool?
Using the Pega Express"" delivery approach, governance is established during which phase of the project'
An internal application currently grants 75 employees access to one of four roles: Admin, Author, User, and Manager. A new analyst who joins the company requires all the Author role access but only some of the reporting capabilities available to the Manager role.
How do you satisfy this security requirement?
Which two requirements ensure that valid data is used in a case? (Choose Two)
Which configuration informs a user by email when an assignment is added to the user's worklist?
How do you indicate the progress of a case towards resolution?