Summer Special Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: buysanta

Exact2Pass Menu

Question # 4

As part of the case design, after someone completes a purchase, the application should send a confirmation email. How do you design the case life cycle to send the email?

A.

As part of the stage configuration

B.

As an alternate stage

C.

As part of the case configuration

D.

As a separate process step

Full Access
Question # 5

In an insurance claim application, you have the following requirement: All claims must be resolved within 1 week. To meet this requirement you configure a service level. Where should the service level be configured?

A.

The process

B.

The stage

C.

The case type

D.

The step

Full Access
Question # 6

How do you indicate the progress of a case toward resolution?

A.

Apply service levels to the assignment steps.

B.

Design intent-driven user interfaces.

C.

Update the case status on the appropriate steps.

D.

Configure a case notes field to capture progress information.

Full Access
Question # 7

You are asked to create a custom status named Open-Review. This status is to be applied to assignments in one application.

How do you satisfy the request?

A.

Circumstance the existing Open field value record on the application name and update the status value to Open-Review.

B.

Add the Open-Review status to the Application record for the application.

C.

Create a field value record named Open-Review for. pyStatusWork with the Apply To class set to the class group.

D.

Create a field value record named Open-Review for .pyStatusWork and configure an Access When record to apply the status to the correct application

Full Access
Question # 8

While testing a form, you need to verify the contents of a data page in memory. Which tool do you use to view the current contents of the data page?

A.

The Clipboard tool

B.

Case Designer

C.

The Data Explorer

D.

Live UI

Full Access
Question # 9

Before development, your team creates a spreadsheet with work items to populate the backlog. All work items that describe business requirements are prioritized as Must have. You also create work items to address:

A future enhancement request to group a set of existing steps into a multistep form

A drop-down list that is missing one of the required options — This work item is in progress because the missing option prevents work from being done

How do you populate the backlog directly from the spreadsheet?

A.

Import stories

B.

Create bugs

C.

Create stories

D.

Create feedback

Full Access
Question # 10

When processing an auto accident claim, the system requires three approvals: Approval from the adjuster who inspected the car, approval from the medical administrator who provided medical care to the insured, and approval from the insurance agent who verified the claim. How do you implement the requirements so each approver can work independently?

A.

Create three parallel processes with approval assignments.

B.

Route to a workbasket where all three roles have access.

C.

Create business logic to route to the different approvers.

D.

Create an approval step with cascading approval.

Full Access
Question # 11

When a user selects a item in a list, the application displays data about that item. Data is copies to a page property using the Copy from a data page options.

After the data has been copies to the property, when is the data copies to the property again?

A.

Never

B.

The next time the case is opened

C.

The next time the property is accessed

D.

When the item is changed

Full Access
Question # 12

An international online car parts business wants customers to find parts for any vehicle easily. You are asked to implement the following requirement: Customers muse select a make, model, and year to initiate a vehicle-specific search. How do you configure the data storage in the application to implement the requirement?

A.

Configure a data page to store the make, model, and year vehicle data.

B.

Configure a connection to an external system of record that contains the make, model, and year vehicle data.

C.

Configure a static list of the make, model, and year vehicle data.

D.

Configure a local data storage of the make, model, and year vehicle data.

Full Access
Question # 13

In which three situations can you use a data transform? (Choose Three)

A.

To copy the first and last name properties into a single property value

B.

To execute a flow action

C.

To create the dependent property after case creation

D.

To set default values for a case

E.

To display the destination value as the location value

Full Access
Question # 14

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

A.

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

B.

Place the updated rules into a new ruleset and include the new ruleset in a new application.

C.

Place the updated rules into a new ruleset and include the new ruleset in a new version of the application.

D.

Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

Full Access
Question # 15

Which two statements about data objects are true? (Choose Two)

A.

Data objects can reuse assets from an existing data object through inheritance.

B.

A draft data object references a data type.

C.

A data object created in App Studio creates a data type in Dev Studio.

D.

Data objects are sourced from an external system of record.

Full Access
Question # 16

In a Credit Card Payment case type, you want to set the payment amount to the minimum amount due when a user creates a case. How do you set the payment amount?

A.

Configure the pySetFieldDefaults data transform to set the default value.

B.

Configure a field validation on the payment amount.

C.

Configure the payment amount field to reference the minimum amount due.

D.

Configure the payment amount as a calculated field.

Full Access
Question # 17

You configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does assignment urgency impact the deadline and passed deadline intervals?

A.

Urgency value remains at 100, but other service level processing continues.

B.

Urgency value continues to increment as configured.

C.

Service level processing is halted until the assignment is completed.

D.

The user is notified that the maximum urgency has been reached.

Full Access
Question # 18

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved.

Select the case type relationship that satisfies the requirement.

A.

Make both loan request and credit check top cases.

B.

Make credit check a spin-off case of credit card request.

C.

Make credit check a child case of credit card request.

D.

Make credit card request a child case of credit check.

Full Access
Question # 19

In a purchase request case type, you have the following requirement: Purchase requests should automatically go to a manager of an employee.

To meet this requirement, you design a case with a_________

A.

step that routes to the manager

B.

change stage step to allow the employee to route to the manager

C.

stage to route requests to the manager

D.

process that routes to the manager

Full Access
Question # 20

How do you reference the State property on an Address page group with the index Home?

A.

.Address(Home).State

B.

.Home.State.Address

C.

.Home(Address).State

D.

.Address.Home.State

Full Access
Question # 21

You are implementing a Ul form collecting job applicant information. Users must provide values to certain fields before submitting the form. Which configuration adds asterisks to indicate the mandatory fields on the form?

A.

Use a Validate rule to verify the mandatory fields have a value

B.

Configure the mandatory fields as Required in the section rule

C.

Use multiple Validate rules for each mandatory field

D.

Use an Edit Validate rule to verify if each of the mandatory properties has a value

Full Access
Question # 22

How do you configure the application to display a field for entering a mobile phone number only when the check box is selected?

A.

Use a when condition in a data transform to determine whether to show the mobile phone number field.

B.

Use a when condition in the flow to branch the flow based on case data.

C.

Use a circumstance on the check box property to create a rule variant that is effective when the check box is selected.

D.

Use a when condition in the Ul form to determine whether to show the mobile phone number field.

Full Access
Question # 23

In a Credit Card Payment case type, you want to set the yearly fee to USD 75.

How do you set the Yearly fee field?

A.

In the Data initialization page, set tine Yearly fee field to 75.

B.

Configure field validation on the Yearly fee field.

C.

Configure the Yearly fee field to reference the minimum amount due.

D.

Configure the Yearly fee field as a calculated field.

Full Access
Question # 24

During a playback session, a stakeholder notices that a drop-down list is missing one of the required options.

Which work item do you create in Agile Workbench to address this issue?

A.

User Story

B.

Bug

C.

Feedback

D.

Status

Full Access
Question # 25

In which two situations do you configure local data storage? (Choose Two)

A.

Defining valid values for a property

B.

Caching data retrieved from an external system

C.

Storing reference data as part of the application

D.

Saving case data in an application

Full Access
Question # 26

An airline has the following requirement:

A passenger requiring a service animal must document the type of animal, the size of the animal, and any relevant medical information the crew may need during the flight. The application prompts the passenger for this information when the passenger declares travel with a service animal.

Which case life cycle configuration meets this requirement?

A.

Add a process to the case life cycle for service animal accommodation and apply a condition to determine when to, run the process.

B.

Apply an optional action to the appropriate stage to allow the passenger to provide the information as needed.

C.

Configure a stage in the case life cycle for service animal accommodation and apply a stage validation condition.

D.

Create a child case for service animal accommodation to automatically resolve unless the passenger requires the accommodation.

Full Access
Question # 27

DRAG DROP

Consider an application built on the Constellation architecture.

Select each description on the left and drag it to the appropriate UX concept on the right.

Full Access
Question # 28

In designing your application, you want to apply consistent visual styles to all parts of the application. How do you meet this requirement?

A.

Specify a skin in the application rule.

B.

Apply styles to the screen layout.

C.

Use the Live Ul tool to select the skin rule.

D.

Specify a skin in the harness rule.

Full Access
Question # 29

A company often receives multiple IT tickets for the same issue, such as ''the office Wi-Fi is down.You configure Search duplicate cases step to identify duplicate IT tickets. What is the basic condition for the Search duplicate cases step?

A.

Name of submitter is same

B.

Issue type is same

C.

Department is same

D.

Office location is same

Full Access
Question # 30

In an Online retail application, the Order Receipt view displays a list of the product ordering, including the product image, unit cost, and quantity. The total cost of the order is displayed at the bottom of the view.

Which two configurations on the Receipt view must be together to display the required information as described? (Choose two.)

A.

Add a repeating dynamic layout with embedded dynamic layouts.

B.

Add the total cost inside the repeating dynamic layout.

C.

Add a dynamic with an embedded repeating dynamic layout.

D.

Add the total outside the repeating dynamic layout.

Full Access
Question # 31

Need to select one severity option which is best

A.

Picklist

B.

Radio button

C.

Checkbox

Full Access
Question # 32

A bookseller maintains a database of more than 10,000 book titles. You have been asked to configure a form that a allow users to select a book by title.

How do you configure the form?

A.

Add a drop-down control arid source the data from the property value used in the control.

B.

Add a drop-down control and Source the data using a data page.

C.

Add an autocomplete control and Source the data using a data page.

D.

Add an autocomplete control and source the data from the clipboard work page.

Full Access
Question # 33

Which requirement can be implemented through circumstancing?

A.

An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

B.

An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.

C.

An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.

D.

An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Full Access
Question # 34

Which three statements are true about DevOps practices in pega priority. (Choose three)

A.

Intermittent delivery is preferred to help plan predictable releases

B.

Acceptance criteria helps to focus customer-centric deployment

C.

Pega can integrate third-party DevOps tools to promote flexibility

D.

DevOps promotes larger releases in shorter development cycles

E.

Tests are run before publishing changes to ensure compatibility

Full Access
Question # 35

Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?

A.

Add an Approve/Reject step and enable email and mobile approval.

B.

Add an Approve/Reject step and a Send Email step.

C.

Add an Approve/Reject step with mobile approval enabled and a Send Email step.

D.

Add an Approve/Reject step and enable email notifications on the case type.

Full Access
Question # 36

In a construction application, the user access group is configured with an Access of Role to Object record as shown in the following image:

Currently, the application is in the quality assurance environment. Which three operations can users perform in the application at this level? (Choose three.)

A.

Modify instances

B.

Run reports

C.

Modify rules

D.

Open instances

E.

Delete rules

Full Access
Question # 37

Consider the following scenario:

A customer files a fraud complaint. The complaint is investigated by a customer service agent.

* The customer service agent may request additional information from the customer.

* The merchant is notified and given 15 days to dispute the fraud claim.

* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How do you name the step where the agent investigates the claim for fraud?

A.

Investigate Claim

B.

Claim Investigation

C.

Fraud Claim

D.

Investigate Fraud

Full Access
Question # 38

Which two data requirements ensure valid data? (Choose Two)

A.

The data fits the business logic.

B.

The data is organized in a data type.

C.

The data is locally sourced.

D.

The data is the correct type.

Full Access
Question # 39

You are configuring an application to process travel reservations. The reservation case creates childcases for each booking component: flight, hotel stay, and vehicle rental.How do you update the total cost of the reservation as users update each child case?

A.

Define a case calculation to update the reservation total with the total of each child case.

B.

Configure the Create Case shape to propagate the total cost from each child case to there servation. Create a declare expression to update the reservation total when the cost of each component changes.

C.

Add the Update Case shape to the Reservation case type to capture changes to each component cost.

Full Access
Question # 40

In which situation do you configure branched rulesets?

A.

One team creates a new patch for an application while another team creates a new major version of the application

B.

You need to delegate rules to process owners from the business

C.

Multiple teams need to work on the same application version

D.

A team needs to work on the next version of an application while preparing to migrate the current version.

Full Access
Question # 41

All managers must be able to view the Employee vacation requests report in their Manager portal dashboards. Which configuration fulfills this requirement?

A.

Create a new landing page on the portal with the new report saved in a public category.

B.

Add a report widget to the portal dashboard, and then click Publish to default.

C.

Add a report widget to the portal dashboard, and then click Publish.

D.

Add the report to a public category, and then add the out-of-the-box Reports landing page to the portal.

Full Access
Question # 42

Which two requirements ensure that valid data is used in a case? (Choose two.)

A.

The data fits the business logic.

B.

The data is locally sourced.

C.

The data is the correct field type.

D.

The data is organized in a data type.

Full Access
Question # 43

You are a low-code developer that is interested in receiving personalized suggestions throughout application development.

How do you achieve this in Pega Platform?

A.

Contact the Pega Support Center.

B.

Install a browser plugin.

C.

Use the Developer assistant pane.

D.

Enable Pega GenAI features.

Full Access
Question # 44

You need to test whether a user interface is suitable for users with visual disabilities, such as Deuteranopia (red-green confusion). How do you perform this task?

A.

Use the Accessibility Inspector.

B.

Use a screen reader extension.

C.

Enable the Live UI tool.

D.

Unit test section rules.

Full Access
Question # 45

A user view includes a list of four urgency options selectable by radio buttons. How do you configure the selection list?

A.

Configure a field group with selectable urgency options.

B.

Configure a drop down field with selectable urgency options.

C.

Configure a picklist with radio buttons for the urgency options.

D.

Configure a Boolean field with selectable urgency options.

Full Access
Question # 46

A form listing nearby restaurants has four columns:

Restaurant name Restaurant location Thumbnail image of the seating area Make reservation (check box) You want to ensure that users have the information they need to make a reservation regardless of screen size. When viewed on a small screen, you do not need to display the images.

What three configuration steps do you take to support this requirement? (Choose Three)

A.

Set the importance of the image column to Secondary.

B.

Set the importance of the Make reservation column to Primary.

C.

Set the importance of the image column to Other.

D.

Set the importance of the Restaurant name and Make reservation columns to Primary.

E.

Set the importance of the Restaurant location and Make reservation columns to Secondary.

F.

Set the importance of the Restaurant name column to Primary.

Full Access
Question # 47

Timesheets require the following approvals:

♦ Regular 40 hours -> Supervisor of employee

♦ Any overtime -> Manager of Supervisor

♦ Worked on weekend -> VP Finance

♦ Negative time-off balance -> HR Director

Which two conditions require an authority matrix? (Choose two.)

A.

Worked on weekend -> VP Finance

B.

Negative time-off balance -> HR Director

C.

Any overtime -> Manager of Supervisor

D.

Regular 40 hours -> Supervisor of Employee

Full Access
Question # 48

A manufacturing company has an Inventory data page that uses page structure. You need to write a single page of data to a single database row in the configured system of record.

Which option fulfills the requirement?

A.

Data type

B.

Connector

C.

Insight

D.

Database save

Full Access
Question # 49

Which two statements are true about insights? (Choose Two)

A.

Insights transform data queries into sharable visualizations.

B.

Visibility is always shared for insight charts.

C.

You can edit application data directly in an insight.

D.

You can use only preconfigured fields in an insight.

Full Access
Question # 50

Which piece of application content do you localize by using a Field Value rule?

A.

Labels and drop-down values on a section rule

B.

Logos or other images on a harness rule

C.

User instructions in a paragraph rule

D.

User-editable text in a correspondence rule

Full Access
Question # 51

A requirement states: Loan applicants must enter their annual salary. If the salary is above the qualifying threshold, the application is automatically approved. If the salary is below the threshold, the applicant must identify a cosigner.

Select the two configuration options that follow best practices to meet the requirement. (Choose Two)

A.

Design a user view with an annual salary field and a data relationship for cosigner information. Use a visibility condition to display the cosigner information when the salary is below the threshold.

B.

Use a collect information step with an annual salary field. Use a decision shape to determine whether to advance to a step to enter cosigner information or complete the process.

C.

Design a user view with an annual salary field. Create an optional action to collect information about the cosigner and assign the action to the appropriate stage.

D.

Create an assignment step for a loan officer to review the applicant's annual salary and determine if a cosigner is necessary.

Full Access
Question # 52

Which two scenarios require you to configure conditional processing within the case type? (Choose Two.)

A.

A scholarship eligibility application requires students to enter standardized test scores, Students with qualifying test scores can schedule and interview. Students without qualifying test scores receives a rejection email.

B.

A catering booking application requires customers to enter information about the expected party size, event date, and event time. When customers submit the information the catering company sends a confirmation email.

C.

An application requires customer to select the type of request in a drop-down list. The system routes the request to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.

D.

A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.

Full Access
Question # 53

Which studio do you use to configure a service level agreement (SLA) with a passed deadline?

A.

Admin Studio

B.

Prediction Studio

C.

Dev Studio

D.

App Studio

Full Access
Question # 54

You should consider using a field value when the list of allowed values is ______________.

A.

three or fewer items

B.

mostly static

C.

specific to one case type

D.

shared across all case types

Full Access
Question # 55

The following example shows the ruleset list for the logged in operator. What is stored in the Admin@MyCo ruleset ?

Admin@MyCo:

Purchasing:01-01

Purchasinglnt:01-01

MyCo:01-01

MyColnt:01-01

Supplier:01-01

Customer:01-01

lnventory:01-01

Pega-ProcessCommander:07-10

Pega-DeploymnetDefaults:07-10

Pega-LP-Mobile:07-10

A.

Preferences for the operator

B.

Rules checked out by the operator

C.

Rules delegated to the operator

D.

Rules recently opened by the operator

Full Access
Question # 56

Which of the following events can you trace by using the Tracer tool?

A.

User authentication

B.

Data sources

C.

Data transforms

D.

Service-level agreements

Full Access
Question # 57

You configure an application to allow users to download a mobile app. When users select one of the three supported platforms (Android, iOS, or Windows Mobile), the application opens a new window pointing to the appropriate app store. How do you configure this behavior?

A.

Add a button for each platform and configure an action set for each button. In each action set, specify a click event and add an action that opens the vendor's URL in a window.

B.

Add one button and configure three action sets. In each action set, specify a click event and add an action that opens the vendor's URL in a window.

C.

Add one button and configure one action set. In the action set, specify a click event with three actions to open each vendor URL in a window. Apply a when rule to each action to determine the correct URL.

D.

Add three check boxes and one button. For each check box, configure an action set with a click event to set the value of the URL. For the button, configure an action set with a click event to open the URL in a window.

Full Access
Question # 58

Which two statements about Configuration sets are true? (Choose two.)

A.

Used if a Dynamic System Setting does not meet the requirements

B.

Used to organize Configuration settings with a common element

C.

Configured by modifying the Data-Configuration-Settings class

D.

Enables the business to control application behavior

Full Access
Question # 59

Which two configurations do you use to validate the minimum age of a new potential customer in the Collect Account lnformation assignment step? (Choose Two)

A.

Create an Edit Validate rule to check the customer age.

B.

Reference the Edit Validate rule on the Collect Account lnformation flow action.

C.

Reference the Validate rule on the Collect Account lnformation flow action.

D.

Reference the Validate rule on the Collect Account lnformation assignment.

E.

Reference the Edit validate rule on the Collect Account lnformation assignment.

F.

Create a Validate rule to check the customer age.

Full Access
Question # 60

Identify Text, Multi record data relationship, Single record data relationship

A.

.Address( 1 ).pincode

B.

.ShippingAddress.City

C.

.BillingAddress.Telephone

Full Access
Question # 61

Which two statements are true about styling controls in App Studio? (Choose two)

A.

Developers can configure a Date Time control to display as a text input field, drop-down list, or calendar control.

B.

Developers can configure a text input control to change the background when users click the control.

C.

Developers can configure a button control to hide when users click the control.

D.

Developers create a new style format to apply styling to an out-of-the-box button control.

Full Access
Question # 62

In a hiring application:

* An employee interviews the candidate.

* The Human Resources (HR) team creates and send s the officer letter.

* The Information Technology (IT) team assigns the workstation.

* The facilities team assigns the work desk.

To meet these requirements, what persona do you create?

A.

Employee, IT, Facilities

B.

HR, IT, Facilities

C.

Employee, HR, Facilities

D.

Employee, HR, IT Facilities

Full Access
Question # 63

You are designing a form for an online bookstore to show new arrivals. Which layout do you use to display the book cover pictures, as shown in the image?

A.

Screen layout

B.

Column layout

C.

Repeating dynamic layout

D.

Dynamic layout

Full Access
Question # 64

Hospital staff members enter appointment details including relevant patient information, diagnoses, lab orders, and prescribed medication. This information is aggregated in the Patient visit summary view. The patient receives a copy of this view through email. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

A.

Add a Create PDF automation that references the Patient visit summary view.

B.

Add a Send Email step and enable the option to include attachments.

C.

Add a Send Email step and compose the message to reference the relevant properties.

D.

Enable email notifications on the case type.

Full Access
Question # 65

Depending upon the purchase request amount, approvals cascade from the users to a loan officer, then to a director and finally to a vice president. The loan officer is the user's manager. The director is the loan officer's manager. The vice president is the director's manager.Which two approaches can you use to configure the cascading approval? (Choose two)

A.

Approval based on Authority Matrix, with a Decision Tree rule to determine the approver(s)

B.

Approval based on Authority Matrix, with a Decision Table rule to determine the approver(s)

C.

Approval based on Reporting structure, using the workbasket manager to determine the approver(s)

D.

Approval based on Reporting structure and when conditions, using each operator's reporting to manager to determine the approver(s)

Full Access
Question # 66

An order fulfillment case type allows a customer to update user profile information during the order placement stage. The user profile consists of the following three pages:

Account ID and password Customer contact information A list of open orders with the status of each order.

How do you configure the case type to allow customers to update any of the user profile pages at any time during case processing?

A.

Add an optional process to the case workflow.

B.

Add a button for each profile page to each assignment.

C.

Add an alternate stage to the case life cycle.

D.

Add a set of optional actions to the case workflow

Full Access
Question # 67

To qualify for an instant loan, an applicant must earn a monthly income of at least GBP2000 and cannot exceed GBP20000 in credit card debt.

How do you enforce these restrictions when requesting an instant loan?

A.

Use UI controls to validate the entries in the income and credit card debt fields.

B.

Use a Validate rule to call two Edit validate rules: one for income and one for credit card debt.

C.

Use a single Validate rule with two conditions; one for income and one for credit card debt.

D.

Use two Edit Validate rules; one for income and one for credit card debt.

Full Access
Question # 68

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.

What task do you perform to implement this requirement?

A.

Add an Approve/Reject step to test the card type.

B.

Add a card type true/false field to a user view.

C.

Add a custom condition to start the process by testing the card type.

D.

Add a validation condition to the card type for continued processing.

Full Access
Question # 69

A human resources application contains reports that are used to review hiring practices. The product manager has asked you to test the recent hire training report.

How do you run a unit test on the report?

A.

Create a copy of the rule and use the run rule window

B.

Initialize the rule with test data using the run rule window

C.

Identify a data test page to unit test the rule

D.

Run the report definition using the contents of a database table

Full Access
Question # 70

A requirement states: The date of birth submitted for first grade students must be at least five years before September 1 of the current year.

Which three validation methods, when applied in combination, satisfy the requirement? (Choose Three)

A.

When rule

B.

Calendar control

C.

Date data type

D.

Validation rule

E.

Edit validate rule

Full Access
Question # 71

Choose two scenarios that you configure using procedural processing. (Choose Two)

A.

A prescription order page with a list of available prescriptions sent from the customer's health care provider. When the user opts to fill one or more prescriptions, the cost summary updates.

B.

A restaurant reservation page in which the user chooses a reservation and the system returns the number of available tables.

C.

A purchase order request page with a summary of items. The order total price updates after the customer changes a quantity.

D.

A flight booking page where customers can adjust the location and date of the departure and return flights. The ticket prices recalculate after the customer chooses the "recalculate price" option.

Full Access
Question # 72

A disrupted transaction case records account information using a page property. Account information is recorded at the time the case is created and does not update when the case is further processed. Account information is stored in an external system and accessed by a data page.

How do you configure the account information page?

A.

Select refer to a data page on the page property

B.

Configure the page property to refer to a keyed data page

C.

Define a reference property that refers to the data page

D.

Select copy from a data page on the page property

Full Access
Question # 73

You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.

What is the process that you follow to create this visualization?

A.

Create a new report on the Data landing page.

B.

Add a report widget to a portal on the Explore data landing page.

C.

Add a new portal on the Channels landing page.

D.

Create a new Insight on the Explore data landing page.

Full Access
Question # 74

You are asked to build a report listing customer order cases with an Order Total value over USD10000 sorted by Creation date (pxCreateDate). The report should display the following three fields: Case ID (pylD), Customer ID, and Order Total. Which property or property combination should you optimize to improve performance?

A.

Order Total

B.

pxCreateDate

C.

Customer ID and Order Total

D.

pxCreateDate and Order Total

Full Access
Question # 75

Which two options are process reports? (Choose two.)

A.

The number of customer support request cases created for each week.

B.

Average duration and timeliness for each assignment.

C.

Total customer inquiry cases for each state for each product line.

D.

Top 10 merchants with highest percentage of fraud cases.

Full Access
Question # 76

You are designing a medical claim case type and have the following requirement: Medical claims must be resolved within 5 days. To meet this requirement you need to set the____in the service level to 5 days.

A.

passed deadline

B.

urgency

C.

deadline

D.

goal

Full Access