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Microsoft Dynamics 365 for Field Service

Last Update 3 hours ago Total Questions : 227

The Microsoft Dynamics 365 for Field Service content is now fully updated, with all current exam questions added 3 hours ago. Deciding to include MB-240 practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our MB-240 exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these MB-240 sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Microsoft Dynamics 365 for Field Service practice test comfortably within the allotted time.

Question # 11

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are a Dynamics 365 for Field Service system administrator.

You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.

Solution: You implement the following configuration changes:

1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.

2) Assign an Hourly Markup percentage to each Resource Pay Type.

3) Assign Resource Pay Types to the applicable Pay Type.

4) Create the Holiday Schedule.

Does this meet the goal?

A.

Yes

B.

No

Question # 12

You are managing your organization's assets.

You need to give your organization's technicians better visibility of their locations in order to reduce travel time and time spent searching for the asset when the technicians arrive on site. How should you structure the system to manage this request?

A.

Use asset properties to provide location details.

B.

Update all the incident types with the proper service account.

C.

Ensure each asset is properly geo-coded.

D.

Create a functional location tree.

Question # 13

You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.

You need to create this new incident type.

Which three steps are required? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Add all necessary services to the incident type.

B.

Add all necessary service tasks and products to the incident type.

C.

Create, save, and publish the all necessary service tasks and products.

D.

Add any necessary notes for this incident type.

E.

Create and save the incident type.

Question # 14

You need to set up the system to meet LitWare’s inspection requirements.

Which three actions should you perform in sequence in the Field Service app? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the order.

Question # 15

All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.

Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A.

Create a Delivery Charge Product Record. Set Field Service Product Type to Service.

B.

Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only

C.

Add the Delivery Charge product to the delivery incident type. Set Quantity to 1

D.

Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.

E.

Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.

Question # 16

Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician.

In addition, they need a resource skilled in cabinet installation and cabinet resurfacing.

Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question # 17

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.

The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.

What should the company implement to handle this sort of issue?

A.

Microsoft Dynamics 365 Guides

B.

Microsoft Dynamics 365 Remote Assist

C.

Microsoft Teams

D.

Resource Scheduling Optimization

Question # 18

You need to configure the dental check-up. before relating it to the existing incident type. What should you create?

A.

Product Field Service type: Non-inventory

B.

Product. Field Service type: inventory

C.

Service task type

D.

Characteristic

Question # 19

You need to add a control to display the required information for all assets to the custom page. Which control should you use?

A.

Combo Box

B.

List be

C.

Gallery

D.

Editable Grid

Question # 20

You need to ensure the prop master can use their mobile app when visiting the Natural History Museum.

Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five appropriate actions in the Correct order.

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