You are a help desk technician at Healthy Eats. The company has 1000 employees in multiple locations. An end user calls you via telephone and states the following:

I am Jane Doe with the Accounting Department. I have forgotten my password, and I have a huge deadline approaching. I need you to reset my password as soon as possible so that payroll checks can be issued.

What should you do?

Which action must a service desk technician take to resolve a printer driver failure on a desktop PC?)

You consider using AI to find solutions to common Help Desk issues at your company.

For each statement about AI, select True or False.

Note: You will receive partial credit for each correct selection.

A customer calls the Help Desk and reports the following:

I keep getting an error that my system is low on memory when I run my video editing software.

Which process will allow the customer to locate the available memory of their device?

A customer purchased a new motherboard for a desktop computer. The customer needs help installing the correct components. The customer sends you a picture of the motherboard, which is shown in the answer area.

You need to assist the customer in identifying the installation location of three components.

To answer, move the appropriate components from the list on the left to the correct locations on the right. You may use each component once more than once, or not at all.

Note: You will receive partial credit for each correct response.

An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:

You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.

Which IP address should you ping to determine what the problem is?

A user calls with questions about the type of display they should purchase for their new home office.

You need to provide them with an explanation of the characteristics of the various video interfaces available.

To answer, move each video interface on the left to its description on the right.

Note: You will receive partial credit for each correct response.