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Question # 4

A technician receives a tablet that looks like it has a bulge inside. The bulge is pushing the screen away from the backplate. The tablet still turns on when it is plugged in, but the screen looks damaged and turns off when unplugged. Which of the following is the most likely cause of this issue?

A.

Malfunctioning power supply

B.

Damaged charge port

C.

Swollen battery

D.

Broken screen

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Question # 5

A company wants to save money by leveraging the cloud while still being able to customize the infrastructure. Which of the following cloud models

would best address the company's needs?

A.

Private

B.

Public

C.

Hybrid

D.

Community

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Question # 6

Which of the following allows a switch to be divided into separate logical networks?

A.

VLAN

B.

SSL VPN

C.

NAT

D.

RADIUS

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Question # 7

An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences. Which of the following BEST describes the reason for this issue?

A.

The webcam is not on a level surface.

B.

The webcam driver should be updated.

C.

The webcam is plugged into the wrong USB port.

D.

The webcam is not compatible with the OS.

Full Access
Question # 8

Which of the following is most likely used to control door access?

A.

DMCA

B.

DRM

C.

RFID

D.

VPN

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Question # 9

A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?

A.

USB-C

B.

Serial

C.

Lightning

D.

NFC

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Question # 10

A company issued smartphones to users who work from home. The devices are enrolled and configured within the company's MDM, and hardening profiles were deployed to each device for greater security. Which of the following services best enhances security for remote users accessing company resources? (Select two).

A.

Two-factor authentication

B.

Managed corporate applications

C.

Cloud data synchronization

D.

Automated device setup

E.

GPS location tracking

F.

PIN code enforcement

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Question # 11

Following a security breach that revealed employee username and password information, an organization would like to implement additional security for users logging in to company devices. Which of the following would be the best solution for the organization to use?

A.

Biometric authentication

B.

Peer-reviewed log-ins

C.

Log-in scripts

D.

One-time tokens

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Question # 12

A user's brand new phone froze while information was being transferred from the old phone. When a technician reset the new phone, it functioned properly when a data transfer was not being attempted. When the technician tested the old phone, it did not appear to have any functionality issues and passed all forms of device testing. Which of the following is the most likely reason the data transfer failed?

A.

The older phone had a different OS version.

B.

The older phone had a corrupted OS.

C.

The older phone had different hardware.

D.

The older phone utilized different wireless protocols.

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Question # 13

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

A.

Load balancer

B.

Bridge

C.

Proxy server

D.

Switch

E.

Firewall

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Question # 14

Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?

A.

802.11ac

B.

802.11 ax

C.

802.11b

D.

802.11g

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Question # 15

A user reports a workstation is having the following issues:

· OS performance is slow

. The workstation turns off randomly from time to time

. The fans are running loudly

Which of the following is most likely the cause?

A.

The system is infected with malware.

B.

The CPU is overheating.

C.

The hard drive is failing.

D.

The power supply is insufficient.

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Question # 16

An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?

A.

Coaxial out

B.

Plenum

C.

Cat 5e

D.

Fiber

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Question # 17

A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge Which of the following should the technician do to ensure the user can work at home and in the office?

A.

Provide a UPS for the user's home office.

B.

Give the user an OEM power supply for home use.

C.

Replace the user's laptop with a desktop, and enableremote log-in

D.

Instruct the user to use a USB-C hub when workingat home.

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Question # 18

A technician was called in to look at a user's PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?

A.

The hard disk drivers have been corrupted

B.

The HDD cables need reseating.

C.

A RAID disk failed.

D.

The HDD has no free space.

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Question # 19

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

A.

Power cycle the laptop.

B.

Plug in the monitor to the USB port.

C.

Adjust the monitor display settings.

D.

Power cycle the monitor.

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Question # 20

Which of the following DNS records is used to look up the IP address assigned to a domain name?

A.

A

B.

MX

C.

NS

D.

SPF

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Question # 21

A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

A.

Empty imager drum

B.

Overheated system fuser

C.

Scratched scanner glass

D.

Third-party toner

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Question # 22

Which of the following network types is used for pairing a Bluetooth device to a smartphone?

A.

PAN

B.

WAN

C.

LAN

D.

MAN

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Question # 23

A user reports that a display is slow to turn on, and the colors are distorted and discolored. Once the display turns on, it appears to have lines going through the image and intermittently goes blank. Which of the following is the most likely cause of the issue?

A.

Incorrect data source

B.

Incorrect resolution settings

C.

Physical cabling issues

D.

Incorrect refresh rate

E.

Display burn-in

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Question # 24

A user is experiencing an issue when trying to use a wireless headset with a mobile phone. The device was previously paired with the phone but is unable to connect when switched on. Which of the following should the user enable on the phone to remediate the issue?

A.

Bluetooth

B.

Near-field communication

C.

Tether

D.

Wi-Fi

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Question # 25

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

A.

Contact the user's home ISP

B.

Give the user a dock to use at home.

C.

Disable network security settings.

D.

Enable the wireless adapter.

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Question # 26

An engineer is setting up two-factor authentication so users can access a company's human resources system. Which of the following should the engineer require users to do?

A.

Use a mobile authenticator application.

B.

Connect to the company's Wi-Fi.

C.

Connect through the VPN.

D.

Use a bastion server.

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Question # 27

An application developer formats and reconfigures a development PC after every application test is complete. Which of the following is the best way to improve the efficiency of this process?

A.

Installing an SSD

B.

Implementing a sandbox

C.

Disabling hyperthreading

D.

Enabling hardware acceleration

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Question # 28

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

A.

Attempt to reinstall the application.

B.

Verify the system functionality.

C.

Test the functionality of the antivirus.

D.

Complete the final report.

E.

Determine the source of the installation file.

Full Access
Question # 29

Which of the following twisted pair cables supports 10GBASE-T data transmission speed?

A.

Cat 3

B.

Cat 5

C.

Cat 5e

D.

Cat 6a

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Question # 30

A user is connecting to a network via a Bluetooth hot-spot. Which of the following best describes this type of network?

A.

SAN

B.

WAN

C.

LAN

D.

PAN

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Question # 31

Which of the following models is an example of metered utilization?

A.

Reserved instance

B.

Pay-as-you-go

C.

Subscription-based

D.

Multitenant

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Question # 32

A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?

A.

Digitizer damage

B.

Improper charging

C.

Ambient light sensor damage

D.

Liquid damage

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Question # 33

A technician set up a new access point and has noticed significant latency on the selected channel. Which of the following tools can assist with locating the BEST channel to use?

A.

Wi-Fi analyzer

B.

Netstat

C.

Net use

D.

Traceroute

E.

Network tap

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Question # 34

A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test. Which of the following is the MOST likely cause for this symptom?

A.

Faulty CMOS battery

B.

OS update issue

C.

Overheating

D.

Faulty RAM

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Question # 35

A user entered a help desk ticket stating the latest calendar updates have not appeared on the user's corporate mobile device for several days, even though updates do appear on the user's laptop. Which of the following actions will MOST likely enable calendar alerts?

A.

Checking that the ringer volume on the device is high enough to be audible

B.

Ensuring the corporate password is saved correctly in the calendar application

C.

Installing a third-party calendar application and synchronizing it with the corporate calendar

D.

Remotely wiping the mobile device and reinstalling all applications

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Question # 36

A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the BEST option to enable this department to be able to continue using this software?

A.

Do not upgrade any workstations within the organization.

B.

Upgrade all workstations and provide a virtual environment for the legacy software.

C.

Upgrade all workstations except those used by the engineering department.

D.

Purchase new workstations for the engineering department.

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Question # 37

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

A.

Upgrade the Ethernet cable to the latest specification.

B.

Replace the phone.

C.

Install a PoE injector.

D.

Change ports on the switch.

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Question # 38

A user needs to upgrade the power supply of an older workstation to properly power a new graphics card. Which of the following criteria should the technician check to ensure the power supply will support the upgraded workstation? (Select two).

A.

Efficiency rating

B.

Heat dissipation

C.

Wattage

D.

Form factor

E.

Fan type

F.

Modular cabling

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Question # 39

Which of the following delivers internet over a copper medium?

A.

ONT

B.

SDN

C.

DSL

D.

WISP

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Question # 40

A user returns to work after a two-week vacation and cannot connect to an internal server. The remote drives were working the last time the user accessed them. Which of the following steps should the technician take next?

A.

Conduct external research on the server software vendor's website.

B.

Reference the server vendor's documentation for guidance.

C.

Confirm a theory and determine the next steps to resolve the issue.

D.

Determine if any infrastructure changes have been made.

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Question # 41

A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following Is the MOST likely cause?

A.

A foreign object Is stuck Inside the port

B.

The cable connection utilized the wrong orientation.

C.

The USB cable is physically damaged.

D.

The USB port belongs to a different form factor.

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Question # 42

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

Which of the following steps in the troubleshooting process does this series of commands represent?

A.

Establish a theory.

B.

Verify full system functionality.

C.

Establish a plan of action.

D.

Identify the problem.

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Question # 43

A university student was able to boot from a live Linux CD on a computer in a shared space on campus. Which of the following will BEST prevent this type of action from occurring in the future?

A.

Require TPM security features.

B.

Set a boot password.

C.

Disable all media options.

D.

Enable secure boot.

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Question # 44

A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Select TWO).

A.

DVI

B.

Infrared

C.

Lightning

D.

USB-C

E.

PS/2

F.

Bluetooth

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Question # 45

A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?

A.

Enabling and configuring a 5GHz antenna

B.

Configuring separate IP ranges

C.

Enabling multiple SSIDs

D.

Configuring all devices with different channels

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Question # 46

A technician installed a new router at a small office. After the Installation, the technician notices that all devices have a I69.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the Internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?

A.

APIPA

B.

DNS

C.

DHCP

D.

SMB

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Question # 47

A user is trying to play a DVD on a projector. The user can hear the audio; however, the projector is showing an error message that states:

HDMI Blocked due to Copy Protection

Which of the following is the MOST likely cause of the error?

A.

The HDMI cannot carry the signal from the DVD to the projector.

B.

The user needs to switch from HDMI to a cable standard such as DisplayPort.

C.

The projector does not support the necessary HDCP protocol.

D.

The user needs to enable cony-protected sources in the projector's settings.

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Question # 48

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

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Question # 49

A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?

A.

MaaS

B.

PaaS

C.

SaaS

D.

laaS

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Question # 50

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

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Question # 51

The owner of a restaurant reports that wireless network connections are lost intermittently throughout the day. Which of the following steps should a technician take to troubleshoot the issue? (Select TWO).

A.

Identify the location of devices that utilize 2.4GHz.

B.

Check to see if the phones are IJTP or STP lines.

C.

Test to see if the copper electrical Wires are causing interference.

D.

Map all of the wireless signals in the restaurant.

E.

Verify T568B is being used in the wiring closet patch panel.

F.

Schedule timed router reboots throughout the day.

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Question # 52

A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user's needs?

A.

Poe switch

B.

USB-C hub with power delivery

C.

Docking station with DisplayPort

D.

KVM switch with audio

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Question # 53

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

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Question # 54

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

Full Access
Question # 55

Which of the following cables replaced the Apple 30-pin connector and is also reversible?

A.

USB-C

B.

Lightning

C.

miniUSB

D.

DisplayPort

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Question # 56

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

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Question # 57

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

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Question # 58

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

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Question # 59

Which of the following wireless technologies has the MOST range and wireless throughput?

A.

802.11ac

B.

802.11ax

C.

802. 11b/gin

D.

802.11g

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Question # 60

A technician is preparing to set up a gaming computer with the following components:

Discrete, high-end graphics card

Video capture card

High-end processor

Multiple hard drives

USB 3.0 hub

Sound card

Which of the following options is the MOST important for the technician to consider before building the gaming computer?

A.

Redundant power supply

B.

Modular power supply

C.

20-pin vs. 24-pin power adapter

D.

Power supply wattage rating

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Question # 61

A technician tries installing different toners to fix a printer that is printing blank pages, but the issue persists. Which of the following is most likely causing the issue?

A.

Printer drum

B.

Printer ink

C.

Environmental temperature

D.

Corrupted printer drivers

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Question # 62

A technician is troubleshooting a projector that will not display any Images. The technician has verified the computer output and cable are providing a good video signal. Which of the following should the technician do NEXT?

A.

Calibrate the image.

B.

Replace the bulb.

C.

Test the output resolution.

D.

Clean the fans.

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Question # 63

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

Full Access
Question # 64

Which of the following options provides correct information about 2.4GHz and 5GHz wireless frequencies? (Select TWO)

A.

2.4GHz has less interference. 5GHz transmits inlower speed.

B.

2.4GHz penetrates solid objects more effectively. 5GHz provides faster data connections.

C.

2.4GHz has a higher data rate. 5GHz has 23 channels.

D.

2.4GHz has Il channels. 5GHz has no data interference.

E.

2.4GHz has a higher coverage area. 5GHz has higher bandwidth.

F.

2.4GHz has a higher bandwidth. 5GHz has lower transmit power.

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Question # 65

A technician is working on a help desk ticket for a user who wants the filament replaced in a 3-D printer. Which of the following should the technician do to remove the old filament and load the new one?

A.

Preheat the nozzle to melting temperature.

B.

Cut a sharp angle on the end of the strand.

C.

Push the filament along until resistance is felt.

D.

Withdraw the filament and remove the spool.

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Question # 66

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

A.

The volume on the TV needs to be turned up.

B.

The conference call needs to be unmuted for audio.

C.

An incorrect HDMI cable is being used.

D.

The TV's HDMI-ARC port is not being used.

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Question # 67

A thermal punier that is used 10 print order buckets m a factory has been experiencing Issues following the failure of the alt conditioner during the summer. Each ticket has blank spots or is missing text. Which of the following would MOST likely solve these Issues?

A.

Restore function to the air conditioner.

B.

Clean the heating element.

C.

Replace the paper rolls.

D.

Install new toner.

Full Access
Question # 68

Which of the following ports allows for secure communications?

A.

20

B.

22

C.

23

D.

25

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Question # 69

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

Full Access
Question # 70

Which of the following does a DHCP reservation MOST likely apply to?

A.

Smart TV

B.

Mobile device

C.

Workstation

D.

Printer

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Question # 71

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

Full Access
Question # 72

A startup is looking to immediately expand its data center but does not have the personnel or space to manage everything internally. The organization has multiple small offices and remote users with large computational and storage-solution requirements. Funding is not an issue for the company. Which of the following can BEST accomplish the company's goals?

A.

SaaS

B.

laaS

C.

ISP

D.

SON

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Question # 73

A technician is inspecting a projector that is displaying fuzzy images. Which of the following actions would provide the BEST solution?

A.

Adjusting the lens

B.

Changing the filter

C.

Replacing the video cable

D.

Reseating the lamp

Full Access
Question # 74

Which of the following network types would be used in a server room to connect virtual servers lo high-speed storage?

A.

WAN

B.

PAN

C.

MAN

D.

SAN

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Question # 75

A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

A.

Change the paper weight setting.

B.

Replace the printer's fuser.

C.

Upgrade the printer firmware.

D.

Clean the toner drums and rollers

Full Access
Question # 76

Which of the following types of devices MOST often uses a Thunderbolt cable?

A.

Linux PC

B.

Android mobile

C.

Apple laptop

D.

Chromebook

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Question # 77

A technician recently discovered me root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users, which of the following actions should the technician perform NEXT?

A.

Write a knowledge base article in the ticketing software to expedite future Incidents.

B.

Submit a bug report to the developer of the application, along with the steps taken to resolve the Issue.

C.

Work with the developer to proactively collect the application logs to identify future errors of this type.

D.

Send an email communication to the company about the issue and the steps taken to resolve it.

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Question # 78

A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

A.

Check the storage space.

B.

Inspect the screen for damage.

C.

Install the latest updates.

D.

Recalibrate the digitizer.

Full Access
Question # 79

Which of the following is an isolated virtual machine?

A.

Sandbox

B.

Hypervisor

C.

Container

D.

VDI

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Question # 80

A technician is putting RJ45 connectors on Cat 6 cables. Which of the following tools should the technician use to secure the connectors?

A.

Loopback plug

B.

Wire cutters

C.

Punchdown

D.

Crimping

Full Access
Question # 81

Some users are unable to access resources on the file server. A technician reviews the server network information and finds the following settings:

Which of the following is the most likely explanation?

A.

Applicable ports have been closed during routine hardening.

B.

Server gateway settings are incorrect.

C.

The server lost power during a recent storm and did not resume operation.

D.

The route was removed from the border router.

Full Access
Question # 82

Which of the following is the MAXIMUM power PoE+ provides?

A.

15.4W

B.

30W

C.

60W

D.

95W

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Question # 83

A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

A.

The user did not plug in the processor's fan.

B.

The user did not apply thermal paste to the CPU.

C.

The user did not seat the GPU correctly.

D.

The user did not install the power supply.

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Question # 84

A company is testing the latest model of a laptop. After turning on the laptop, there is a noticeable burning smell. Which of the following steps should a technician take to troubleshoot the laptop issue? (Select two).

A.

Turn it off and disconnect all power sources.

B.

Submit an emergency request to the local facilities manager.

C.

Check for foreign objects, liquid spills, and internal damage.

D.

Contact the vendor and submit a return request.

E.

Remove the device from the MDM.

F.

Try an alternate AC adapter.

Full Access
Question # 85

Which of the following protocols can be used to securely access a remote network to troubleshoot various devices?

A.

FTP

B.

RDP

C.

SSH

D.

TFTP

Full Access
Question # 86

A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users' operating systems. Which of the following should the IT department implement?

A.

VDI

B.

laaS

C.

VPN

D.

SaaS

Full Access
Question # 87

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

Full Access
Question # 88

A technician is setting up a workstation to use FTP. Which of the following ports does the technician need to enable?

A.

20

B.

23

C.

53

D.

68

Full Access
Question # 89

A help desk technician is tasked with moving a user's computer to a makeshift office for renovations. Upon moving the computer, the technician notices the network card will not utilize anything beyond 10Mbps half-duplex. Which of the following is the most likely issue?

A.

The computer is connected with DSL.

B.

The computer is connected to an unmanaged switch.

C.

The computer is configured for NIC teaming.

D.

The computer is connected to a hub.

Full Access
Question # 90

Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

A.

Hybrid cloud

B.

Public cloud

C.

laaS

D.

SaaS

E.

PaaS

Full Access
Question # 91

A support technician receives a call stating that a user has added a device to the network. The user used the same configurations from another workstation. When both workstations are turned on, neither can access the network reliably. Which of the following is the most likely cause of the issue?

A.

The new computer has a duplicate IP address.

B.

The DNS server is registering both hostnames.

C.

The network cable was improperly terminated.

D.

The security on the switchport needs to be reset.

Full Access
Question # 92

A technician needs to configure a multifunction printer that will be used to scan highly confidential data, which must be securely distributed to a select group of executives. Which of the following options is the most secure way to accomplish this task?

A.

Set up the device to email the documentsto a group address.

B.

Make copies of the documents and have an office administrator manually distribute them.

C.

Implement badge access on the printer.

D.

Configure scanning to an SMB share withexecutive access.

Full Access
Question # 93

A human resources department uses a network shared with other departments to produce a variety of printed resources for legal retention. The human resources department only wants Its members to have access to these materials. Which of the following should the technician Implement?

A.

Security groups

B.

Audit logs

C.

Time-of-day access

D.

Print server

Full Access
Question # 94

A user is unable to access secure applications on their tablet when working from home a couple days per week, but the applications work when in the office. Which of the following services most likely needs to be reconfigured to allow for remote work?

A.

Global Positioning System

B.

Mobile device management

C.

Wi-Fi Protected Access

D.

Near-field communication

Full Access
Question # 95

A technician needs to figure out why a laser printer is intermittently not feeding paper to print. The technician verifies the issue by running several copy-and-print tests. Which of the following should the technician do next?

A.

Update the printer drivers.

B.

Select the correct paper size.

C.

Clean the pickup rollers.

D.

Replace the toner cartridge.

Full Access
Question # 96

A user is unable to hear sound from a laptop. However, the user can hear sound when connected to a Bluetooth headset. Which of the following actions would most likely resolve the issue?

A.

Updating the Bluetooth drivers

B.

Toggling the laptop's mute setting

C.

Updating the speaker drivers

D.

Replacing the laptop's speakers

Full Access
Question # 97

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

A.

Replace the router.

B.

Update the smartphone's OS.

C.

Switch the router to 5GHz.

D.

Check the range of the router.

Full Access
Question # 98

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

A.

Roller

B.

Drum

C.

Transfer belt

D.

Ribbon

Full Access
Question # 99

A user wants to print files from an overseas office using a shared network folder. The user's laptop has no public-facing internet connectivity. Which of the following can be used to print from the shared network folder?

A.

ADF

B.

USB

C.

PCL

D.

SMB

Full Access
Question # 100

A technician is troubleshooting a computer that has random BSOD alerts and intermittently freezes during normal use. Performance degrades as the day goes on. No new software or hardware changes have been implemented. Freezing occurs under performance-intensive operations. Which of the following hardware components is most likely at fault?

A.

Video card

B.

HDD

C.

RAM module

D.

TPM

Full Access
Question # 101

The output from a dot matrix printer has become lighter over time. Which of the following should a technician do to fix the issue?

A.

Clean the printhead.

B.

Replace the ribbon.

C.

Install a maintenance kit.

D.

Calibrate the alignment.

Full Access
Question # 102

A technician is troubleshooting a recently installed printer that is leaving multiple lines and streaks on print jobs. Which of the following should the technician replace first?

A.

Rollers

B.

Drum

C.

Toner

D.

Fuser

Full Access
Question # 103

An IT specialist sets up a wireless router in a SOHO environment. Afterwards, several devices cannot access the internet and are assigned IP addresses starting with 169.254. Which of the following is the best action to resolve this issue?

A.

Reboot the wireless router.

B.

Shorten the lease time.

C.

Use static IP addresses.

D.

Increase the DHCP pool size.

Full Access
Question # 104

A developer is requesting permission to utilize client-side virtualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the best solution for the developer?

A.

Cross-platform functionality

B.

Software compatibility

C.

Test case development

D.

Sandbox environment

Full Access
Question # 105

Which of the following types of connectors does an IDE hard drive use for power?

A.

F type

B.

SC

C.

Molex

D.

Lightning

Full Access
Question # 106

Which of the following should a technician use in DNS to map a device to an IPv6 address?

A.

A

B.

CNAME

C.

AAAA

D.

MX

Full Access
Question # 107

A technician is troubleshooting intermittent fuzzy video on a computer using a VGA to DisplayPort adapter to connect to a monitor. The monitor with a VGA connector was previously working tine for another user. The technician replaces the adapter; however, the issue persists. Which of the following should the technician do NEXT?

A.

Use another brand of VGA lo DisplayPort adapter.

B.

Research the issue further and formulate a new hypothesis to test.

C.

Ask the user additional clarifying questions regarding the issue.

D.

Document the action taken and the outcome.

Full Access
Question # 108

A technician just decommissioned an on-premises email server. Users are now complaining that scan-to-email is not working. Which of the following actions should the technician most likely take?

A.

Configure an email relay on an existing server.

B.

Configure a secure, cloud-based email relay.

C.

Bring the old email server back into production.

D.

Configure a new email server from scratch.

Full Access
Question # 109

Which of the following DNS records is used to point to a mail server?

A.

TXT

B.

AAA

C.

A

D.

MX

Full Access
Question # 110

A technician is configuring the router for a small business network. Which of the following settings should the technician configure first?

A.

DHCP

B.

UPnP

C.

MAC filtering

D.

VPN

Full Access
Question # 111

Which of the following devices is designed to monitor and filter incoming and outgoing network traffic?

A.

Switch

B.

Access point

C.

Firewall

D.

Hub

Full Access
Question # 112

A user is receiving many unsolicited emails. Which of the following controls can be configured to best reduce these types of emails?

A.

Load balancer

B.

Spam gateway

C.

Mail forwarding

D.

Proxy servers

Full Access
Question # 113

An employee who travels worldwide wants a workstation to perform the same whether the workstation is in the corporate office environment or elsewhere. Which of the following should a technician implement?

A.

Public cloud

B.

VDI

C.

SSH

D.

SaaS

Full Access
Question # 114

A customer reports that a text-only document prints with unrecognizable characters. The print preview correctly displays the document. Which of the following is the most likely cause of the issue?

A.

Outdated firmware

B.

Incorrect driver

C.

Bad toner cartridge

D.

Corrupted document file

Full Access
Question # 115

After a heavily used color laser printer was serviced to remove excessive dust, the image quality decreased. Which of the following should a technician most likely check on the printer?

A.

Toner

B.

Calibration

C.

Fuser

D.

Drum

Full Access
Question # 116

A user purchased a retail router and would like to set up a private network. Which of the following network address ranges should the user configure?

A.

170.50.0.0 to 170.50.255.255

B.

172.16.0.0 to 172.31.255.255

C.

224.0.0.0 to 224.255.255.255

D.

239.0.0.0 to 239.255.255.255

Full Access
Question # 117

Which of the following differentiates PAN from LAN?

A.

PAN creates a wireless connection between smart devices.

B.

PAN creates a highly secure environment.

C.

PAN creates a faster connection.

D.

PAN needs regular maintenance to function properly.

Full Access
Question # 118

A technician is diagnosing several device issues reported by employees.

INSTRUCTIONS

Click on each device to review the issue. Then select the appropriate issue and solution

from the drop-down menu. Each option may be used more than once.

Full Access
Question # 119

A user is unable to get a laptop screen to display on the conference room TV. The room has an in-room computer, which is currently being displayed on the TV screen. The user has plugged the laptop into the conference room's wireless HDMI dongle, but the TV screen is still showing the in-room computer desktop. Which of the following should the user do to most likely resolve the issue?

A.

Confirm that the user's Wi-Fi settings are correct.

B.

Adjust the settings on the wireless HDMI base station.

C.

Change the input on the conference room’s TV.

D.

Replace the in-room computer's HDMI cable.

Full Access
Question # 120

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

A.

The docking station is improperly installed.

B.

The hard drive is disconnected.

C.

The CPU fan is too powerful.

D.

The battery is damaged.

Full Access
Question # 121

When turning on a workstation, a technician observes the following message:

"Bootable device not found."

The technician verifies the correct boot order in the BIOS. Which of the following steps should the technician take next?

A.

Reformat the HDD.

B.

Run HDD diagnostics.

C.

Reseat the RAM.

D.

Replace the HDD.

Full Access
Question # 122

When a user tries to print a document on a laser printer, vertical lines appear on the printout. Which of the following should the technician replace?

A.

Mirror

B.

Fuser

C.

Drum

D.

Toner

Full Access
Question # 123

Some keys on a user's laptop keyboard are sticking. Which of the following should the user use to clean the laptop keyboard?

A.

Antistatic cloth

B.

Compressed air

C.

Cleaning wipe

D.

Soap and water

Full Access
Question # 124

A customer called the help desk to request information about how to increase the volume on a laptop using only a keyboard. Which of the following keys would MOST likely allow this to be done?

A.

Alt

B.

Fn

C.

Tab

D.

Ctrl

Full Access
Question # 125

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

A.

Replacing the speakers

B.

Increasing the volume

C.

Enabling the audio device

D.

Updating the driver

Full Access
Question # 126

A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

A.

Calibrate the touch screen.

B.

Reset the mobile device.

C.

Replace the LED screen.

D.

Update the mobile device.

Full Access
Question # 127

A user is unable to browse any web pages. However, the user can ping the IP address 8.8.4.4. Which of the following is most likely causing the issue?

A.

The user does not have permission to viewthe website.

B.

The website is offline and not responding.

C.

The DNS settings are not configured on theuser's device.

D.

The DHCP server is not reachable from theuser's device.

Full Access
Question # 128

A mechanical engineer's PC has started randomly shutting off whenever the engineer attempts to render a design. The mechanical engineer states that the PC has worked for three years without issue. Which of the following should the technician perform first to diagnose the issue? (Select two).

A.

Listen for POST beeps when turning on the PC.

B.

Check if the computer is overheating.

C.

Run chkdsk.

D.

Reinstall the operating system.

E.

Check if the graphics card is compatible with the motherboard.

F.

Replace the HDD.

Full Access
Question # 129

A technician needs to configure a firewall to enable network printing. Which of the following network ports should be opened? (Select two).

A.

3389 (RDP)

B.

23 (Telnet)

C.

25 (SMTP)

D.

515 (LDP)

E.

631 (IPP)

F.

LPT1

Full Access
Question # 130

Which of the following cloud-computing concepts describes an environment in which various internal VM servers for a specific organization are stored within both a physical server and a cloud environment?

A.

Private

B.

Hybrid

C.

Community

D.

Public

Full Access
Question # 131

A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

A.

Verify that the printing trays are correctly set.

B.

Swap printer trays until the print jobs complete as expected.

C.

Replace the tray rollers to ensure proper alignment.

D.

Reset the default to use 8.5in x 11in (216mm x 279mm) paper

Full Access
Question # 132

A company wants to save printing costs by restricting network printer use. The company implements a solution that requires employees to authenticate to the printer to release print jobs Which of the following has the company implemented?

A.

Access control list

B.

Audit logging

C.

Badging

D.

Print server

Full Access
Question # 133

A technician needs to update a web server's IPv4 address in a DNS server. Which of the following records should the technician update?

A.

AAAA

B.

MX

C.

CNAME

D.

A

Full Access
Question # 134

A SOHO user's network printer has been without power for the last few days. After turning the printer back on, the user cannot connect to it. Which of the following is the most probable cause?

A.

The printer has a static IP address.

B.

The printer has a dynamic IP address.

C.

The printer has an APIPA.

D.

The printer has a public IP address.

Full Access
Question # 135

A user has been unable to sync mobile data from a smartphone to the cloud. Upon investigation, the technician notices the user has a large number of applications installed on the smartphone. Which of the following should the technician do next to help sync the data successfully?

A.

Reduce the data cap.

B.

Add the cloud site to the Preferred Roaming List.

C.

Enable Bluetooth discovery.

D.

Remove unnecessary applications and data.

Full Access
Question # 136

A company is deploying tablets to all branch offices. The company needs a way to set security settings and configure which applications can be installed on the tablets. Which of the following is the best way for the company to remotely perform these tasks?

A.

SSH

B.

RDP

C.

VPN

D.

MDM

Full Access
Question # 137

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is isolated from other businesses. Which of the following cloud models would BEST address the bank's need?

A.

Public

B.

Hybrid

C.

Private

D.

Community

Full Access
Question # 138

Which of the following cloud models exclusively utilizes a local data center?

A.

Private

B.

Public

C.

Hybrid

D.

Community

Full Access
Question # 139

New memory modules were installed in several Windows desktops but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

A.

Configure appropriate settings within the BIOS

B.

Replace the RAM

C.

Modify the boot. ini file.

D.

Install the required drivers through the Control Panel

Full Access
Question # 140

A technician who works in a high-security environment needs to set up a laptop with triple monitors for a new security employee. All USB ports are disabled due to security policies. Which of the following should the technician do to BEST meet the requirements?

A.

Install a splitter cable

B.

Install a discrete graphics card.

C.

use an HDMI switch.

D.

Implement a docking station.

Full Access
Question # 141

A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?

A.

Verify S.M.A.R.T. operation on the RAID card.

B.

Replace the failed drive while users are connected

C.

Physically clean the HDDs and connectors.

D.

Shut down the server and check the RAID controller's status.

Full Access
Question # 142

Auser is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?

A.

NFC

B.

Hotspot

C.

Bluetooth

D.

USB

Full Access
Question # 143

A technician is installing multiple plain old telephone service lines for a client. Which of the following tools should the technician use to attach the cables? (Select two).

A.

Punchdown tool

B.

Multimeter

C.

Toner probe

D.

Wi-Fi analyzer

E.

Loopback plug

F.

Network tap

Full Access
Question # 144

A technician is attempting to connect the wired LANs at two nearby buildings by installing a wireless point-to-point connection. Which of the following should the technician consider?

A.

NFC protocol data rate

B.

RFID frequency range

C.

Bluetooth version compatibility

D.

Allowable limits for transmit power

Full Access
Question # 145

A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?

A.

Download the drivers from the vendor's website.

B.

Allow the OS to install the drivers automatically.

C.

Utilize a third-party. non-OEM driver.

D.

Run the autoinstall CD.

Full Access
Question # 146

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

A.

SATASSD

B.

SATA HDD

C.

M2PCIeNVMeSSD

D.

PCIe SATA HDD

Full Access
Question # 147

Which of the following cables should be used to terminate ST connectors on each end?

A.

Optical fiber

B.

Coaxial

C.

Shielded twisted pair

D.

HDMI

Full Access
Question # 148

A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

A.

Corrupted bootloader

B.

Faulty RAID controller

C.

Failed hard drive

D.

Incorrect storage device driver

Full Access
Question # 149

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.

Full Access
Question # 150

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

A.

Defective inverter

B.

Incomplete video driver

C.

Incorrect input source

D.

Burned-out bulb

Full Access
Question # 151

A technician is troubleshooting a laptop that sometimes fails to charge. The technician has already tested the power adapter and determined the connection is good. Which of the following is the most likely cause of the issue?

A.

Defective DC jack

B.

Failing cooling fan

C.

Bad memory

D.

Overheating CPU

Full Access
Question # 152

Which of the following components houses the MX record?

A.

DNS

B.

VLAN

C.

DHCP

D.

SMTP

Full Access
Question # 153

Each floor at a new corporate facility will have four printers available for all users to print from AH of the printers will be connected with RJ45 and not joined to a domain Which of the following needs to be set up to accomplish this task? (Select two).

A.

Printer shares

B.

DHCP server

C.

Print server

D.

Printer subnet

E.

SMB configuration

F.

Printer Wi-Fi settings

Full Access
Question # 154

A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

A.

The WLAN is disabling the NIC card.

B.

The network cable is not attached.

C.

The PC is unable to contact a DHCP server

D.

The DHCP server is using addresses in the range of 169.254.254.1.

Full Access
Question # 155

A tier one technician has spent the past thirty minutes troubleshooting an Issue With an end user's network connection After a solution was implemented, the end user rebooted the system, tested the Issue, and confirmed the Issue was resolved. Which of the following should the technician do NEXT?

A.

Document the findings, actions, and solution in the company knowledge base

B.

Advise the user to try the solution before contacting the help desk if the Issue happens again

C.

Establish a theory of probable cause

D.

Escalate the Issue to the tier two support team for resolution.

Full Access
Question # 156

A user is unable to connect a mobile phone while in a car. However, a second mobile Device is able To connect in The same car, WHICH of the Following settings should the user check on the first phone?

A.

Wi-Fi

B.

Hotspot

C.

Bluetooth

D.

Location

Full Access
Question # 157

A technician is working on a desktop PC and wants to verify its NIC is functional. Which of the following should the technician use?

A.

Cable tester

B.

Loopback Plug

C.

Toner probe

D.

Network tap

Full Access
Question # 158

While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?

A.

High latency

B.

External interference

C.

No connectivity

D.

Port flapping

Full Access
Question # 159

A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

A.

Replace the fuser.

B.

Adjust the rollers.

C.

Update the driver.

D.

Shake the toner

Full Access
Question # 160

A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?

A.

SCSI

B.

NAC

C.

SAN

D.

WISP

Full Access
Question # 161

A user reports that a computer has a virus on it. Which of the following is the FIRST step the technician should take?

A.

Determine a plan of action to resolve the problem.

B.

Run antivirus software to remove the virus from the computer.

C.

Ask the user about the symptoms the computer is experiencing.

D.

Make a backup of the user's data on an external drive.

Full Access
Question # 162

A technician is replacing the toner cartridge in a laser printer. Which of the following steps should the technician complete first? (Select two).

A.

Check the expiration date of the cartridge.

B.

Ensure the cartridge is the correct model.

C.

Open the toner compartment.

D.

Remove the sealing tape.

E.

Run the cleaning utility.

F.

Calibrate the printer.

Full Access
Question # 163

Which of the following frequency bands do 802.11b and 802.11g operate in?

A.

1GHz

B.

2.4GHz

C.

5GHz

D.

6GHz

Full Access
Question # 164

A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS. but the issue persists. Which of the following is the MOST likely cause of the issue?

A.

Water damage

B.

Incorrect OS version

C.

Faulty battery

D.

Damaged charging port

Full Access
Question # 165

A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

A.

Network

B.

Storage

C.

Desktop

D.

Sandbox

Full Access
Question # 166

Which of the following network devices operates as a bridge function?

A.

Hub

B.

Wireless access point

C.

Transceiver

D.

Media converter

Full Access
Question # 167

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

A.

Restart the Videoconference.

B.

Replace the laptop.

C.

Check the audio inputs.

D.

Try another microphone.

Full Access
Question # 168

A technician needs to configure a printer for network communications Which of the following must the technician configure? (Select THREE).

A.

PCL

B.

Dots per Inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

IMEI

G.

IP address

Full Access
Question # 169

A user uploads a file to a storage location that is accessible via a web browser and a client application. The user's coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party's service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?

A.

Hybrid cloud

B.

Infrastructure as a service

C.

Public cloud

D.

Private cloud

Full Access
Question # 170

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

A.

SCADA

B.

Sandbox

C.

Honeypot

D.

Hybrid cloud

Full Access
Question # 171

A user's touch-screen tablet is having an issue with the screen orientation. Which of the following is MOST likely causing this issue?

A.

The screen rotation is locked

B.

The screen protector on the tablet is damaged

C.

The touch-screen digitizer is malfunctioning

D.

The inverter is misconfigured

Full Access
Question # 172

To which of the following should a technician connect individual pairs of a Cat 6 cable in order to provide a connection to a switch?

A.

Access point

B.

Patch panel

C.

Hub

D.

Firewall

E.

Wall jack

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Question # 173

The GPS on a user's phone has been unreliable. Which of the following will MOST likely resolve the issue?

A.

Enabling high-accuracy mode

B.

Replacing the battery

C.

Disabling Wi-Fi connections

D.

Utilizing a third-party map application

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Question # 174

Using the output below:

Which of the following is the default gateway?

A.

172.25.1.252

B.

172.25.1.39

C.

172.25.1.4

D.

255.255.255.0

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Question # 175

An administrator chose a shared-tenant model for a cloud deployment. Which of the following is the MOST likely reason the administrator chose this model?

A.

Cost savings

B.

Highly available

C.

Dedicated hardware

D.

Increased security

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Question # 176

A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

A.

Shared resources

B.

Rapid elasticity

C.

Metered utilization

D.

High availability

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Question # 177

A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

A.

File synchronization

B.

High availability

C.

Rapid elasticity

D.

Shared resources

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Question # 178

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

A.

Require the technicians to spend more time testing theories to determine the root causes of issues.

B.

Require the technicians to verify full system functionality when resolving issues.

C.

Require the technicians to gather more information when speaking with users about issues.

D.

Require the technicians to document the findings, action, and outcomes of issues.

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Question # 179

A video game developer is requesting a new desktop computer with eight sticks of memory. The developer wants the desktop computer to take advantage of all available memory bandwidth without sacrificing performance. Which of the following would be the BEST solution?

A.

Triple-channel with DDR5 ECC RAM

B.

Quad-channel with DDR4 RAM

C.

Quad-channel with DDR5 SODIMM

D.

Dual-channel with DDR4 RAM

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Question # 180

A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

A.

System board

B.

Paper tray

C.

Memory

D.

Fuser

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Question # 181

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

A.

Upgrade the thermal paste.

B.

Use a copper heat sink.

C.

Upgrade the CPU fan.

D.

Install liquid cooling.

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Question # 182

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

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Question # 183

A technician is setting up a device to use two-factor authentication. Which of the following meets this requirement?

A.

Thumbprint/retinal scan

B.

Password/password

C.

Password/thumbprint

D.

Password/PIN

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Question # 184

Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

A.

laaS

B.

SaaS

C.

DBaaS

D.

DRaaS

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Question # 185

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

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Question # 186

A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization's servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

A.

The user's internet connection is down.

B.

The user's domain account is locked out.

C.

The user's switch has stopped working.

D.

The user's IP address needs to be renewed.

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Question # 187

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

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Question # 188

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

A.

Satellite

B.

DSL

C.

Fiber

D.

Hotspot

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Question # 189

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

A.

Research new webcam firmware.

B.

Restart the computer and run system diagnostics.

C.

Reseat the webcam.

D.

Reinstall the webcam software and drivers.

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Question # 190

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A.

SCSI

B.

eSATA

C.

PCIe

D.

NVMe

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Question # 191

A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on. the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

A.

Clean the filter.

B.

Adjust the standby timeout.

C.

Check the power cable connection.

D.

Replace the bulb.

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Question # 192

Which of the following BEST describes the main function of a web server?

A.

Storing files and controlling user access

B.

Setting up personal mailboxes and calendars

C.

Providing IP addresses and printing services

D.

Hosting home pages and business portals

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Question # 193

A user requested upgrades to a company-issued laptop to increase its performance while working with a large database stored on drive C. Which of the following tasks should a systems administrator complete to BEST meet this goal? (Select TWO).

A.

Configure RAID 1.

B.

Install a hybrid drive.

C.

Upgrade to 1GB NIC.

D.

Increase the RAM.

E.

Migrate to a SSD.

F.

Upgrade the power supply.

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Question # 194

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

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Question # 195

A technician is troubleshooting connectivity issues and needs to promiscuously route a copy of traffic to a separate machine for analysis. Which of the following physical tools v/ould BEST accomplish this task?

A.

Toner probe

B.

Wi-Fi analyzer

C.

Network tap

D.

Loopbackplug

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Question # 196

A technician installed a Cat 5 UTP cable approximately 275ft (84m) from a network switch in an office to a workstation located on a factory floor The technician sees both a flashing green LED and a flashing orange LED on the workstation's NIC. Which of the following should the technician do FIRST?

A.

Check for loose connections, pinched bends, and physical damage.

B.

Install a powered hub as close as possible to the halfway point in the Cat 5 UTP cable run.

C.

Replace the entire run of Cat 5 UTP cable with Cat 5 STP cable.

D.

Upgrade the entire cable run to multimode fiber.

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Question # 197

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

A.

Disable the BIOS password.

B.

Enable TPM.

C.

Enable multithreading.

D.

Enable Fast Startup.

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Question # 198

Laura, a customer, has instructed you to configure her home office wireless access point.

She plans to use the wireless network for finances and has requested that the network be setup with the highest encryption possible.

Additionally, Laura knows that her neighbors have wireless networks and wants to ensure that her network is not being interfered with by the other networks.

She requests that the default settings be changed to the following.

Wireless Name: HomeWiFi

Shared Key: CompTIA

Router Password: Secure$1

Finally, Laura wants to ensure that only her laptop and Smartphone can connect to the network.

Laptop: IP Address 192.168.1.100

Hardware Address: 00:0A:BF:03:C4:54

Smartphone: IP Address 192.168.1.101

Hardware Address: 09:2C:D0:22:3F:11

INSTRUCTIONS

Configure Laura’s wireless network using the network adapter window.

If at any time you would like to bring back the initial state of the situation, please click the Reset All button.

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Question # 199

A user's mobile phone gets really hot to the touch and does not retain a charge. The user also reports that the phone is very slow, especially while charging. Which of the following is MOST likely causing these symptoms?

A.

Broken charging port

B.

Digitizer failure

C.

CPU overheating

D.

Defective battery

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Question # 200

A technician replaced a motherboard on a server, and now the 64-bit hypervisor is not loading correctly. Which of the following needs to be enabled for the hypervisor to run?

A.

Hardware prefetcher

B.

Hyperthreading

C.

vPro

D.

VT-d

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Question # 201

A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

A.

DHCP

B.

AAA

C.

DNS

D.

ARP

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Question # 202

A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?

A.

Rapid elasticity

B.

RAID

C.

High availability

D.

Shared resources

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Question # 203

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

A.

The print drum is worn and loose causing the printing to be light in places

B.

The ribbon is low on ink or missing and must be replaced to get proper output

C.

The heating element has failed, and a new one needs to be installed for proper transfer

D.

The wrong type of filement is loaded, preventing it from sticking correctly

E.

The fuser assembly is not calibrated properly, causing it to impact the paper too hard

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Question # 204

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

A.

RAID

B.

SSD

C.

S.M.A.R.T

D.

HDD

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Question # 205

A technician logs on to a PC and inserts an encrypted USB drive. When opening File Explorer, the technician cannot see the USB drive. Which of the following tools should the technician use to see all drives?

A.

DiskPart

B.

Diskmgmt

C.

Disk Cleanup

D.

BitLocker

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Question # 206

Client-side virtualization guest machines have security requirements similar to physical machines, but they also need to ensure separation from other guest machines. Which of the following BEST describes this client-side guest security requirement?

A.

Isolation

B.

Authentication

C.

Hardening

D.

Authorization

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Question # 207

A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?

A.

Optical disk drive

B.

eMMC storage device

C.

15,000rpm drive

D.

RAID 10 array

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Question # 208

A technician is upgrading a legacy wireless router for a home user. After installing the new router and configuring the SSID to be the same, none of the devices will connect to the network. Which of the following should the technician check NEXT?

A.

OHCP pool configuration

B.

MAC filtering list

C.

Wireless protocol settings

D.

ONS servers

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Question # 209

A technician is upgrading a faulty motherboard that was ordered by an end user for an old, high-end desktop computer. However, the technician is unable to install the CPU into the socket. Upon closer inspection, the technician notices the pins on the CPU do not line up with the socket. Which of the following would be the best course of action for the technician to take NEXT?

A.

Try to set as many pins as possible.

B.

Install an adaptor to create a universal socket.

C.

Verify the socket type and manufacturer.

D.

Find a compatible motherboard for the CPU.

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Question # 210

A user reports that a PC occasionally falls to boot. The user reboots the PC. but the performance is degrading. The technician hears a strange, repetitive, ticking noise coming from the PC. Which of the following should the technician do FIRST?

A.

Try to extract data.

B.

Reseat the RAM modules.

C.

Inspect the fan.

D.

Check the CD tray.

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Question # 211

An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

A.

Operating system spoofing

B.

Remote software provisioning

C.

Indirect software implementation

D.

Cross-platform virtualization

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Question # 212

An online retailer would like to add capacity to support increased sales. Additional servers have been installed. Which of the following should be used to ensure each new server is being properly utilized?

A.

Virtualization

B.

Clustering

C.

Load balancer

D.

Round-robin DNS

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Question # 213

A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.)

A.

Missing drives in the OS

B.

RAID failure

C.

Bootable device not found

D.

Data loss

E.

Controller failure

F.

CMOS corruption

G.

TPM malfunction

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Question # 214

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is externally polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective, contact the manufacturer.

C.

The channel must be unblocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

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Question # 215

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

A.

SODIMM

B.

DDR3

C.

ECC

D.

VRAM

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Question # 216

A technician needs to improve a workstation's overall response time for frequently used applications and data without removing the current hard drive. Which of the following storage devices should the technician install to BEST accomplish the objective?

A.

M.2

B.

SAS

C.

HDD

D.

SCSI

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Question # 217

A field technician has been dispatched to a site with an internet outage. Upon arriving, the technician discovers that the POTS lines are not working as well. Which of the following technologies is the site MOST likely using?

A.

Fiber

B.

Cable

C.

DSL

D.

Satellite

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Question # 218

An organization is looking to upgrade the processing ability for its computers. Most users report that whenever multiple applications are being utilized, the system's response time slows down drastically. When only one application is open, the response time is acceptable. Which of the following should be upgraded FIRST?

A.

SSD

B.

CPU

C.

HDD

D.

RAM

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Question # 219

Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

A.

Community cloud

B.

Rapid elasticity

C.

High availability

D.

Metered service

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Question # 220

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective; contact the manufacturer.

C.

The channel must be unlocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

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Question # 221

Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

A.

NFC device

B.

ADF/flatbed scanner

C.

Camera/webcam

D.

QR scanner

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Question # 222

A user on a SOHO network is unable to watch online videos, even at 240 pixels. The technician runs ipconfig from the user's computer and records the following:

The technician then connects a test laptop to the router via the user's Cat 5 cable and records the following information:

Which of the following is MOST likely causing the user's issue?

A.

Incorrect IP address

B.

Faulty NIC

C.

Misconfigured default gateway

D.

Bad network cable

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Question # 223

A technician identified an issue on a workstation, obtained details from the user, and made a backup of the system. Which of the following should the technician do NEXT?

A.

Determine the next steps to resolve the issue and document it.

B.

Design a plan of action to resolve the issue and implement the solution.

C.

Document the findings, actions, and outcomes.

D.

Establish a theory of probable cause, researching internally or externally as needed.

Full Access
Question # 224

A developer is requesting permission to utilize client-side visualization. The developer would like to write code in a setting isolated from other infrastructure to avoid negative impacts of experimental code. Which of the following provides the BEST solution for the developer?

A.

Cross-platform functionality

B.

Software compatibility

C.

Test case development

D.

Sandbox environment

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Question # 225

Several users who share a multifunction printer in an office have reported unintended, thin, vertical lines that cover the entire height of every page printed from the printer. Which of the following steps should a technician complete in order to MOST likely resolve this issue?

A.

Replace the printer paper with a new ream.

B.

Clear the print spooler on each computer.

C.

Reinstall the printer driver on each computer

D.

Perform the drum-cleaning procedure.

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Question # 226

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

Full Access
Question # 227

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

A.

Inquire about possible changes.

B.

File a damage report.

C.

Requisition a new scanner.

D.

Attempt to clean the scanner.

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Question # 228

A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?

A.

Spectrum analyzer

B.

Network tap

C.

Lookback plug

D.

Toner probe

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Question # 229

An administrator is configuring a corporate-owned smartphone for a new manager. The company requires the ability to wipe the phone's data remotely in the event of loss or theft and the capability to approve applications installed on the phone. Which of the following tools would BEST meet this need?

A.

Tethering to a corporate-owned laptop

B.

WPA2-Enterpise wireless

C.

Corporate enterprise email

D.

Mobile device management

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Question # 230

Which of the following is a valid use for PaaS?

A.

Off-site backups

B.

An application development environment

C.

A virtual server installation and configuration model

D.

A web application for asset management

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Question # 231

An engineer is experiencing unexpected reboots on a graphics workstation when rendering complex 3-D models. The workstation is configured with a 115V power supply that is rated at 200W and connected to a UPS. The central processing unit contains 16 hyperthreaded cores, and a discrete graphics solution utilizing an 8-pin power connector is installed in a PCI Express x16 slot. Which of the following indicates where the technician should begin troubleshooting?

A.

The UPS, as 115V is insufficient for the configuration and should be increased to 220V

B.

The power supply, as 200W is insufficient when the GPU is heavily tasked

C.

The graphics card, as it is the component that triggers the unexpected reboots

D.

The motherboard, as only standard PCI slots should be used for high-end graphics cards, not PCI Express slots

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Question # 232

An end user reports that the time and date on a desktop resets after shutdown, and subsequently, the device reboots. The next day, the desktop does not load the OS and is stuck at a black screen with the following message:

Which of the following would be the BEST action to take next?

A.

Change the motherboard.

B.

Reseat the motherboard power connections.

C.

Replace the CMOS battery.

D.

Restore the BIOS to factory default settings.

Full Access
Question # 233

A small office has a wireless network with several access points for roaming laptop use. Users occasionally report that the wireless connection drops or becomes very slow. Users have confirmed that this issue only happens when connected to the office wireless network. Which of the following would MOST likely be the cause?

A.

Hidden SSID

B.

Device interference

C.

Ethernet port flapping

D.

High ISP latency

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Question # 234

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

A.

Line conditioner

B.

AC voltage regulator

C.

Uninterruptible power supply

D.

Cloud storage backup

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Question # 235

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

A.

The phone requires a firmware update to address charging issues.

B.

The charge port contains foreign objects, such as lint.

C.

The phone’s battery has swelled, preventing the utilization of the charge port.

D.

The phone has experienced water damage, thus the battery is not charring.

Full Access
Question # 236

A computer that contains critical data has not been backed up and will not boot past a S. M. A. R. T, error that indicates imminent hard disk failure. Which of the following actions should the technician take FIRST?

A.

Run diagnostics on the faulty hard drive using a boot disk

B.

immediately replace the hard drive generating the SMART error

C.

Turn off S. M. A. R. T, monitoring in the computer's BIOS settings

D.

Attempt to boot the operating system in safe mode

Full Access
Question # 237

Which of the following is the best example of SaaS?

A.

A company leases electric vehicles for all of its employees.

B.

An accountant pays an annual fee for the tools the company needs to work.

C.

A car breaks down, and the driver presses a button to call for help.

D.

A consultant hires a web developer to create a website.

Full Access
Question # 238

A printer is leaving vertical black lines on every print job. A technician runs a test job and sees the same patterned lines. Which of the following should the technician do first to

resolve the issue?

A.

Replace the toner.

B.

Contact the vendor.

C.

Clean the rollers.

D.

Replace the paper.

Full Access
Question # 239

Isolating email attachments in a safe place until the attachments can be scanned for malware is defined as:

A.

an approve listing.

B.

a screened subnet.

C.

cross-platform virtualization.

D.

sandboxing.

Full Access
Question # 240

A user reports being unable to access the network. A help desk technician notices an APIPA on the user's workstation. Which of the following services should the technician investigate first?

A.

RADIUS

B.

DHCP

C.

AAA

D.

DNS

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Question # 241

A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take

next?

A.

Inquire about environmental or infrastructure changes.

B.

Conduct external or internal research based on symptoms.

C.

Establish a plan of action to resolve the problem and implement the solution.

D.

Document the findings, actions, and outcomes.

Full Access
Question # 242

A technician is configuring the settings on a multifunction printer so the device can be shared across the LAN_ Which of the following should the technician do to enable the printer to be shared across the network?

A.

Install the correct print driver

B.

Configure the IP settings.

C.

Enable the web services.

D.

Enable the network scanning feature.

Full Access
Question # 243

When a page that was printed on a laser printer is touched. the image on the paper smears. Which of the following is most likely the cause of this issue?

A.

Duplexing assembly

B.

Fuser

C.

Toner

D.

Transfer belt

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Question # 244

A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

A.

SMB settings

B.

User authentication

C.

Audit logging

D.

Wired connection

Full Access
Question # 245

An IT technician is working on a help desk ticket concerning a user's inability to create a virtual machine. The technician has already checked the RAM and HDD space in the user's machine. Which of the following settings should the technician check NEXT to help troubleshoot the issue?

A.

BitLocker

B.

MSConfig

C.

BIOS

D.

Secure Boot

Full Access
Question # 246

Which of the following server roles does RADIUS perform?

A.

DNS

B.

AAA

C.

Mail server

D.

Syslog

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Question # 247

A server administrator is building a new application server. Which of the following, RAID levels provides MAXIMUM performance and redundancy?

A.

RAID 0

B.

RAID 1

C.

RAID 5

D.

RAID 10

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Question # 248

A technician is preparing to set up a gaming computer with the following components:

• Discrete, high-end graphics card

• Video capture card

• High-end processor

• Multiple hard drives

• USB 3.0 hub

• Sound card

Which of the following options is the most important for the technician to consider before building the gaming computer?

A.

Redundant power supply

B.

Modular power supply

C.

20-pin vs. 24-pin power adapter

D.

Power supply wattage rating

Full Access
Question # 249

A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer's requirements?

A.

LCD

B.

Plasma

C.

OLED

D.

VGA

Full Access
Question # 250

An administrator notices that on an intermittent basis the virtual machines are running slowly. The virtual machines are correctly sized, and the hardware has enough free resources to cope with demand Which of the following is most likely the cause?

A.

The physical servers are not able to draw enough power

B.

The physical servers do not have enough network bandwidth.

C.

The physical servers are throttling due to overheating

D.

The physical servers are contending for resources

Full Access
Question # 251

A customer has a Wi-Fi-capable laptop to use when traveling for work Which of the following will allow the laptop to stay connected when the user travels?

A.

Cellular card

B.

Wi-Fi extender

C.

Bluetooth

D.

GPS

Full Access
Question # 252

A user needs to connect a laptop to the internet while traveling on a train. Which of the following features should be enabled on the user's phone?

A.

Bluetooth

B.

Near-field communication

C.

Hotspot

D.

Roaming

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Question # 253

Several users report that a projector routinely turns off in the middle of meetings and does not tum back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on, the picture is clear and bright. Which of the following is the most likely reason the projector is turning off?

A.

The video cable connecting the video source to the projector is failing.

B.

The bulb in the projector is failing.

C.

The projector is overheating and needs to be cleaned.

D.

The outlet that the projector is plugged into is faulty.

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Question # 254

Which of the following explains how using a cloud infrastructure can provide rapid elasticity?

A.

Shared resources can reduce overhead.

B.

Customers can limit the use of a resource

C.

High availability of services can be provided

D.

Systems can be provisioned according to demand.

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Question # 255

A company laptop uses a docking station with an integrated NIC and is unable to access a wired SOHO network using DHCP. A technician runs ipconfig anddiscovers the laptop has an IPv4 assignment of 169.254.0.9. The NIC does not have any link or activity lights on. Which of the following should the technician do next?

A.

Restart the laptop in safe mode.

B.

Reboot the DHCP server.

C.

Reset the network adapter.

D.

Replace the laptop.

E.

Reseat the laptop in the docking station.

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Question # 256

An engineer is installing a 500W power supply in a server that requires continuous availability. Which of the following is the most suitable type of

power supply for the application?

A.

Redundant

B.

Modular

C.

Switched-mode

D.

Semi-modular

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