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Question # 4

An organization has some computers running macOS and some computers running Windows. The computers running macOS also need to run a piece of software that is only available on Windows. Which of the following BEST describes the solution for running Windows software on a computer running macOS?

A.

Operating system spoofing

B.

Remote software provisioning

C.

Indirect software implementation

D.

Cross-platform virtualization

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Question # 5

A company just bought a printer capable of automatically printing on both sides of the paper After installation, however, the technician can only print on both sides of the paper manually. Which of the following should the technician do to fix the issue?

A.

Install the most recent firmware upgrade available for the printer.

B.

Contact the vendor for a hardware replacement.

C.

Reinstall the printer software and drivers, and then restart the printer.

D.

Read the installation manual and configure duplex settings.

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Question # 6

A technician needs to recommend an internet connection for a customer who travels around the world and wants to have connectivity while visiting remote camping locations. Some of the locations the customer visits have limited or unreliable cellular service. Which of the following connection types should the technician recommend?

A.

Satellite

B.

DSL

C.

Fiber

D.

Hotspot

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Question # 7

A small ISP has hired a new technician Joe, the new technician, is being trained to configure customers* home networks The trailing instructor gives me technician a starter kit with cables, cable ends, and other network equipment and asks mm to build a working network.

The computer should be connected to have internet connectivity and the phone should be connected to have a dial tone.

INSTRUCTIONS

Use the appropriate cables. cable ends, tools and equipment to configure the network ana connect an components accordingly

There are 3 steps and the simulation starts on step 1.

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Question # 8

In which of the following places is a laptop's wireless antenna MOST likely located?

A.

Near the network interface card

B.

Underneath the battery

C.

Integrated into the motherboard

D.

In the bezel of the lid

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Question # 9

A technician receives several error alerts on a server after an unexpected reboot. A message states that one or more disks are in a degraded state. When the technician advances to the next error message, it indicates the OS is missing. Which of the following are the MOST likely causes of these errors? (Choose two.)

A.

Missing drives in the OS

B.

RAID failure

C.

Bootable device not found

D.

Data loss

E.

Controller failure

F.

CMOS corruption

G.

TPM malfunction

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Question # 10

Which of the following BEST describes the main function of a web server?

A.

Storing files and controlling user access

B.

Setting up personal mailboxes and calendars

C.

Providing IP addresses and printing services

D.

Hosting home pages and business portals

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Question # 11

A user takes a tablet to a technician because the cursor on it keeps drifting. The technician notices the screen does not appear to be damaged. Which of the following is the MOST likely cause of the cursor issue?

A.

The screen is physically damaged.

B.

The screen rotation is incorrect.

C.

The touch-pen battery is depleted.

D.

The screen needs to be recalibrated.

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Question # 12

A user reports issues with a smartphone after dropping it. The icons on the screen all look normal, but when the user touches the email icon, for example, nothing happens. Which of the following is MOST likely the cause?

A.

Digitizer issues

B.

Overheating

C.

Broken screen

D.

Malware

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Question # 13

Which of the following describes metered utilization of cloud resources?

A.

Resources provisioned instantly

B.

Payments made only for resources that are used

C.

Resources pooled to increase computing power

D.

Implementation of rapid elasticity

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Question # 14

A customer reports that a computer is never able to reach more than a 100Mbps transfer data rate, even when using a Gigabit LAN card. While troubleshooting, the technician notices the network cable needs to be replaced. Which of the following cable categories is limiting the transfer speed?

A.

Cat 5

B.

Cat 5e

C.

Cat 6

D.

Cat 6a

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Question # 15

A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A.

SCSI

B.

eSATA

C.

PCIe

D.

NVMe

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Question # 16

A user submitted a ticket to report an issue with a new printer that is no longer accepting new print jobs. The technician verifies the printer is on and notices the printer LCD screen has the following error message:

Paper Jam, Jam in fuser.

Which of the following is the MOST efficient next step the technician should complete?

A.

Apply a maintenance kit to the printer

B.

Check the printer paper path to locate any obstructions.

C.

Turn the printer on and off to see if the error clears.

D.

Replace the fuser.

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Question # 17

A technician powers on a PC and its monitor and sees the following error message:

No input signal detected

The display lights on the computer are on. Which of the following is a possible solution?

A.

Changing the BIOS settings

B.

Changing the connector setting on the monitor

C.

Checking the power plug on the monitor

D.

Checking the power plug on the PC

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Question # 18

Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?

A.

Switches only send data to the specific computer, while hubs send data to all computers inside the network.

B.

Switches compress data while hubs send uncompressed data

C.

Switches receive data and route it to all computers inside the network while hubs receive data and do not route

D.

Switches scramble data, while hubs send data in the original form.

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Question # 19

A technician is configuring a workstation to be used as a VM host. After installing the necessary software, the technician is unable to create any VMs. Which of the following actions should be performed?

A.

Disable the BIOS password.

B.

Enable TPM.

C.

Enable multithreading.

D.

Enable Fast Startup.

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Question # 20

A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?

A.

Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.

B.

Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.

C.

Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.

D.

Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.

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Question # 21

While using a popular videoconferencing program, the user selects a webcam, but the software is unable to open the webcam. The webcam was working the previous day. Which of the following should be done to address this issue?

A.

Close other video software and retry.

B.

Adjust the conference software to a compatible resolution.

C.

Switch the video from the webcam to "conference" mode.

D.

Reseat or replace the webcam.

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Question # 22

A company has a dot matrix printer that uses carbon paper. The company reports that the first page is printing too light, although the following pages are still legible. Which of the following MOST likely needs to be fixed?

A.

The print drum is worn and loose causing the printing to be light in places

B.

The ribbon is low on ink or missing and must be replaced to get proper output

C.

The heating element has failed, and a new one needs to be installed for proper transfer

D.

The wrong type of filement is loaded, preventing it from sticking correctly

E.

The fuser assembly is not calibrated properly, causing it to impact the paper too hard

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Question # 23

Which of the following would be BEST reason to use a virtual machine as a sandbox?

A.

To test new software in a safe environment

B.

To increase the efficient use of computing resources

C.

To run multiple machines on the same hardware

D.

To have dedicated hardware for a single system

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Question # 24

Which of the following describes the main difference between T568A and T568B cabling standards?

A.

The T568B data transfer rate is higher than T568A.

B.

The green and the orange cables are interchanged.

C.

T568A is used in blue cables, and T568B is used in green cables.

D.

The standards use different cable connectors.

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Question # 25

A technician is setting up a new desktop computer and will be installing the hard drive directly on the motherboard without using cables to connect it. Which of the following will the technician be installing?

A.

Thunderbolt

B.

eSATA

C.

M.2

D.

SCSI

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Question # 26

Which of the following would MOST likely be used to obtain electronic images of a large number of printed documents?

A.

NFC device

B.

ADF/flatbed scanner

C.

Camera/webcam

D.

QR scanner

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Question # 27

Upon booting a workstation, a technician hears a distinct clicking sound after power is applied to the motherboard. Which of the following would MOST likely be the cause?

A.

RAID

B.

SSD

C.

S.M.A.R.T

D.

HDD

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Question # 28

Which of the following is a valid use for PaaS?

A.

Off-site backups

B.

An application development environment

C.

A virtual server installation and configuration model

D.

A web application for asset management

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Question # 29

An online retailer wants to save money and is considering migrating to the public cloud so peak is over. Which of the following BEST describes this aspect of cloud computing?

A.

Rapid elasticity

B.

Metered utilization

C.

Shared resources

D.

High availability

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Question # 30

An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and. recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it.

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Question # 31

A laptop's external webcam software is running, but it shows no image or video. Which of the following should a technician perform FIRST?

A.

Research new webcam firmware.

B.

Restart the computer and run system diagnostics.

C.

Reseat the webcam.

D.

Reinstall the webcam software and drivers.

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Question # 32

A user failed to gain access to a building's entrance after security measures at the entrance were upgraded last week. The company implemented the 13.56MHz frequency short band, and users can now utilize their mobile devices to authenticate. Which of the following has to be enabled for the mobile device to authenticate?

A.

Bluetooth

B.

Biometrics

C.

NFC

D.

PIN

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Question # 33

Which of the following should the data center hardware technician implement to ensure maximum uptime for customers' virtual machines?

A.

Line conditioner

B.

AC voltage regulator

C.

Uninterruptible power supply

D.

Cloud storage backup

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Question # 34

Recently, an organization received a number of spam emails that passed through the spam gateway. The emails contained generally the same information, but the sending domains were different. Which of the following solutions would BEST help mitigate the issue?

A.

Updating the keyword filtering

B.

Editing the sender policy framework

C.

Contacting the gateway vendor

D.

Verifying DMARC is enabled

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Question # 35

An organization maintains various record types, including health and criminal justice records. Which of the following cloud environments is the organization MOST likely to use to limit the attack surface?

A.

Public

B.

Hybrid

C.

Community

D.

Private

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Question # 36

A user reboots a machine. On rebooting, the user hears one beep, and then an error message is displayed. Which of the following are MOST likely causing this issue? (Select TWO).

A.

RAM module

B.

Graphics card

C.

CPU

D.

Boot order

E.

USB flash drive

F.

Power supply

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Question # 37

A network administrator was notified that laptop users are unable to access or ping any network resources on the corporate network. Which of the following should the network administrator check FIRST?

A.

DHCP

B.

AAA

C.

DNS

D.

ARP

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Question # 38

A technician is tasked with installing additional RAM in a desktop computer. Which of the following types of RAM is MOST likely to be used?

A.

SODIMM

B.

DDR3

C.

ECC

D.

VRAM

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Question # 39

A user working in the field reported the GPS stopped working on a phone. The user’s older, in-car GPS continued to function. Later, the user reported that the phone’s GPS started working again. Which of the following MOST likely caused the phone’s GPS to fail?

A.

The cell phone was in conservation mode

B.

The cell phone had lost service to the earner

C.

The eel phone received a firmware update

D.

The cell phone had overheated

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Question # 40

A user in a medical office contacts a technician regarding a printer that is used to print A4-sized labels. After the labels are printed, they mistakenly contain white space in the middle of the page. Which of the following would MOST likely be the cause?

A.

Contaminated fuser

B.

Worn rollers

C.

A misfeed

D.

Page orientation

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Question # 41

A technician is receiving reports that the entire office sporadically loses network connectivity throughout the day. The technician determines the root cause to be EMI. Which of the following cable mediums would be the MOST cost effective without sacrificing system performance?

A.

Coaxial

B.

Shielded Cat 6

C.

Plenum Cat 5e

D.

Multimode fiber

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Question # 42

A user contacts the help desk in reference to a failing thumbprint scanner. The user states the scanner was functioning correctly yesterday. Which of the following troubleshooting steps should be performed FIRST after the ticket has been filed?

A.

Inquire about possible changes.

B.

File a damage report.

C.

Requisition a new scanner.

D.

Attempt to clean the scanner.

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Question # 43

A user is experiencing a log-on issue when attempting to use a network-authenticated application in a corporate environment The technician successfully resolves the issue by resetting the password The user confirms that everything is working as expected Which of the following steps should the technician take next?

A.

Refer to the vendor's instructions

B.

Establish a plan of action

C.

Document the findings

D.

Implement preventative measures

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Question # 44

A user submits a help desk ticket regarding a smartphone that will no longer accept its charging cable. The assigned technician notices the phone does not have a protective case, and the user constantly transport the phone in a pocket. The technician attempts to use a secondary charger, but the cable falls out of the phone. Which of the following is the MOST likely cause of the issue?

A.

The phone requires a firmware update to address charging issues.

B.

The charge port contains foreign objects, such as lint.

C.

The phone’s battery has swelled, preventing the utilization of the charge port.

D.

The phone has experienced water damage, thus the battery is not charring.

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Question # 45

A laptop is experiencing slow performance writing data. Which of the following is the best component for a technician to upgrade to fix the issue?

A.

RAM

B.

HDD

C.

TPM

D.

CPU

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Question # 46

A graphic designer wants to purchase a laptop that provides the most accurate color spectrum available when viewed from as many different angles as possible. Which is the following display types would best meet the graphic designer's requirements?

A.

LCD

B.

Plasma

C.

OLED

D.

VGA

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Question # 47

A technician is selecting RAM for a new high-end workstation. The motherboard has eight slots that support DDR5 memory. Which of the following should the technician do to optimize performance?

A.

Use the minimum number of modules.

B.

Increase the virtual RAM.

C.

Increase memory timings.

D.

Utilize all channels.

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Question # 48

A technician needs to determine where a printer is connected on a patch panel. Which of the following is the best tool for the technician to use tolocate the port?

A.

Toner probe

B.

Loopback plug

C.

Cable tester

D.

Wi-Fi analyzer

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Question # 49

A user reports a monitor, keyboard, mouse. and headset are no longer functioning. The user has restarted the laptop and tested an alternative headset and monitor, but the issue persists. The technician notices the user has a printer. USB-C hub, and AC adapter plugged into the laptop. Which of the following should the technician do to MOST likely resolve the issue?

A.

Verify the AC adaptor voltage.

B.

Repair the operating system.

C.

Replace the user’s USB-C hub.

D.

Reinstall the drivers for affected devices.

E.

Make sure the printer is not drawing too much power.

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Question # 50

A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting?

(Select two).

A.

Checked S.M.A.R.T. information

B.

Made sure the replacement drive was compatible

C.

Ran CHKDSK

D.

Reseated the HDD connector

E.

Increased the page file size

F.

Updated the firmware

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Question # 51

A user has been having issues charging a laptop after turning it on and has noticed the laptop screen is dim. Which of the following components most likely needs to be replaced?

A.

LCD

B.

Video card

C.

Digitizer

D.

inverter

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Question # 52

After a technician replaced a printer's ink cartridges, all the print jobs contain shadowing. Which of the following should the technician do first?

A.

Reseat the new ink cartridges.

B.

Run the printer's alignment process.

C.

Replace the fuser assembly.

D.

Install the maintenance kit.

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Question # 53

A technician is upgrading a desktop's storage with the fastest option available. The desktop's motherboard is equipped with SATA Ill, NVMe, and IDE. Which of the following should the technician choose for the best performance?

A.

PCIe SSD connected via NVMe interface

B.

3.5in (8.9cm) 10,000rpm HDD connected via IDE interface

C.

M.2 SSD connected via SATA interface

D.

2.5in (6.35cm) SSD connected via SATA interface

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Question # 54

The Wi-Fi network in the office is experiencing slow connection speeds. Which of the following should the technician check first on the access point?

A.

Transmit power settings

B.

Security settings

C.

Firmware version

D.

Location

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Question # 55

A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department's security requirements?

A.

SMB settings

B.

User authentication

C.

Audit logging

D.

Wired connection

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Question # 56

A technician tries installing different toners to fix a printer that is printing blank pages, but the issue persists. Which of the following is most likely causing the issue?

A.

Printer drum

B.

Printer ink

C.

Environmental temperature

D.

Corrupted printer drivers

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Question # 57

A user's smartphone loses its charge rapidly. The user also notices that the phone feels thicker than it was when it was new. Which of the following is the most likely cause of the issue?

A.

Bad battery

B.

Malware infection

C.

Damaged charge port

D.

Poor connectivity

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Question # 58

A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

A.

Contact the user's home ISP

B.

Give the user a dock to use at home.

C.

Disable network security settings.

D.

Enable the wireless adapter.

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Question # 59

A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?

A.

RAM

B.

Motherboard

C.

SSD

D.

CPU fan

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Question # 60

A technician is troubleshooting a laptop that shuts down intermittently When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover

Which of the following should the technician do next?

A.

Turn on the laptop and move it again to replicate the issue.

B.

Reseat the memory modules and the SSD.

C.

Remove the internal battery and look for loose parts.

D.

Inspect the connections for a damaged cable.

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Question # 61

Which of the following twisted pair cables supports 10GBASE-T data transmission speed?

A.

Cat 3

B.

Cat 5

C.

Cat 5e

D.

Cat 6a

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Question # 62

A technician is building a budget PC with a dual-core CPU, onboard sound and graphics, and a single SSD. Which of the following power supply wattage levels is the most appropriate?

A.

400W

B.

850W

C.

1,000W

D.

2,000W

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Question # 63

A user keeps a company-provided camera's battery charger plugged into a docking station at a desk. Company policy requires that USB devices be identified and approved by

installed peripheral security software. A technician is unable to add a unique identifier to the battery charger's security software. Which of the following should the technician do?

A.

Provide a USB to AC adapter for the battery charger.

B.

Add a powered USB hub to the docking station.

C.

Disable the peripheral security software for this user only.

D.

Replace the battery charger with a USB device that has a unique identifier.

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Question # 64

A technician is using a PAN to connect a group of users on a field project. Which of the following services should the technician activate on the mobile device to share the internet data connection?

A.

Tethering

B.

Pairing

C.

Bluetooth

D.

Hotspot

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Question # 65

A technician is troubleshooting an unresponsive touchscreen on a smartphone The technician performs a hard reset, but the touchscreen remains unresponsive. Which of the following is the most likely cause of the issue?

A.

Missing drivers

B.

Virus infection

C.

Low battery

D.

Damaged digitizer

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Question # 66

A help desk technician thinks a desktop PC has failed due to a defective power supply Which of the following steps should the technician take

next?

A.

Inquire about environmental or infrastructure changes.

B.

Conduct external or internal research based on symptoms.

C.

Establish a plan of action to resolve the problem and implement the solution.

D.

Document the findings, actions, and outcomes.

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Question # 67

A users wireless laptop stopped working A technician replaced the wireless card, but the wireless range is now limited. Which of the following should the technician perform next?

A.

Verify the antenna's connection.

B.

Switch from a 2 4GHz band to a 5GHz band

C.

Change the channels of the Wi-Fi card settings.

D.

Upgrade the wireless driver.

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Question # 68

Which of the following network devices should a technician install in order to isolate voice traffic on the network?

A.

Network tap

B.

Managed switch

C.

Hub

D.

DSL filter

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Question # 69

Which of the following models is an example of metered utilization?

A.

Reserved instance

B.

Pay-as-you-go

C.

Subscription-based

D.

Multitenant

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Question # 70

An engineer discovers the reason a user is unable to access the internet on a company laptop is because the RJ45 port failed. Which of the following should the engineer do to immediately restore network connectivity?

A.

Update the Ethernet driver.

B.

Connect to the WAP.

C.

Replace the NIC.

D.

Resolder the network connector.

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Question # 71

A user needs to upgrade the power supply of an older workstation to properly power a new graphics card. Which of the following criteria should the technician check to ensure the power supply will support the upgraded workstation? (Select two).

A.

Efficiency rating

B.

Heat dissipation

C.

Wattage

D.

Form factor

E.

Fan type

F.

Modular cabling

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Question # 72

A technician wants to deploy a .msi package to a corporate network. The technician needs to verify the application deployment will not affect other legacy applications on the end users' computers. Which of the following would the technician consider the most appropriate for this situation?

A.

Virtual network

B.

Application virtualization

C.

Cross-platform virtualization

D.

Virtual sandbox

E.

Virtual desktop

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Question # 73

A technician wants to stress test multiple applications while maintaining the ability to easily reset those environments back to the initial state. Which of the following is the best way to accomplish this task?

A.

Honeypot

B.

Hybrid cloud

C.

Sandbox

D.

Production network

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Question # 74

A technician is relocating a router access point farther away from the modem to optimize signal coverage for a SOHO client. Which of the following will the technician most likely use to complete the relocation? (Select two).

A.

Punchdown tool

B.

Crimper

C.

Clamp-style wire stripper

D.

Network tap

E.

Wi-Fi analyzer

F.

Loopback plug

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Question # 75

A technician has been called into a conference room to help with a video call setup. The user is unable to get the laptop screen to mirror to the in-room television. The technician confirms that the appropriate HDMI cable is plugged into the user’s computer and the TV has a blinking logo on the screen Which of the following is most likely causing the issue?

A.

The user’s laptop does not support screen mirroring

B.

The television does not support screen mirroring

C.

The wrong input is selected on the television.

D.

The user does not have Bluetooth enabled on the laptop.

E.

The television has a defective A/C adapter cable.

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Question # 76

A user's Windows PC is unable to connect to the network at a new branch office that the user is visiting. A technician discovers the PC is unable to ping the local gateway. Which of the following commands should the technician use next?

A.

ipconfig

B.

cd config

C.

ifconfig

D.

show config

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Question # 77

A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank's need?

A.

Private

B.

Hybrid

C.

Public

D.

Community

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Question # 78

A user dropped a laptop while it was turned on. The hard drive now makes a clicking sound, and the laptop will not start up. Which of the following most likely explains this

situation?

A.

The hard drive bracket screws are lose.

B.

The hard drive jumpers need to be reseated.

C.

The hard drive is damaged.

D.

The SATA cable is lose.

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Question # 79

A systems administrator hears a clicking noise coming from a storage array that has a RAID configuration_ No LEOS are illuminated on the array but the logs show several hard drive errors. Which of the following should the systems administrator do to quickly eliminate the clicking?

A.

Reinstall the drive.

B.

Replace the bad drive.

C.

Reset the RAID software

D.

Run a chkdek on the drive.

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Question # 80

A laptop's external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?

A.

Reseat the webcam.

B.

Restart the computer and run system diagnostics.

C.

Reinstall the webcam software and drivers.

D.

Research new webcam firmware.

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Question # 81

A technician is replacing a failed drive in a RAID 5 array Which of the following is the first step the technician should take before hot swapping the drive out of the array?

A.

Document the replacement date.

B.

Shut down the array_

C.

Safely dispose of the failed drive.

D.

Perform a full backup

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Question # 82

Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?

A.

802.11a

B.

802.11ac

C.

802.11b

D.

802.11g

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Question # 83

A user is printing a part with a thermoplastic polyurethane (TPU) filament on a 3-D printer. The first layer on every print job is not adhering properly.

Which of the following should the user do to improve adherence on the first layer?

A.

Lower the print bed temperature.

B.

Adjust the RPM of the cooling fan.

C.

Increase the print speed.

D.

Raise the filament flow amount.

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Question # 84

A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet Inspection Which of the following would BEST address the customer's need?

A.

Switch

B.

Firewall

C.

Router

D.

Proxy

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Question # 85

A technician received a help desk ticket from a user who is unable to browse the internet_ Which of the following troubleshooting steps should the technician perform first?

A.

Establish a plan of action.

B.

Document the findings.

C.

Test the theory.

D.

Identify the problem

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Question # 86

A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.

INSTRUCTIONS

Part 1

For each cable type, click the (+) to select the appropriate connector and tool.

part 2

An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.

The link will be visible after making the second selection of each pair.

Cable ends may be used multiple times, and all placeholders will be filled.

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Question # 87

An administrator is replacing 15.000rpm hard drives in a server. Which of the following is the interface type the drives most likely use?

A.

IDE

B.

SAS

C.

eSATA

D.

SATA

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Question # 88

Which of the following controls the flow of users connecting to web server farms and prevents overutilization on any individual server?

A.

Firewall

B.

Honeypot

C.

Load balancer

D.

Spam gateway

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Question # 89

A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?

A.

Grounded power supply

B.

Modular power supply

C.

220V power supply

D.

Redundant power supply

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Question # 90

A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port. Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?

A.

HDMI

B.

Bluetooth

C.

USB

D.

Lightning

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Question # 91

A technician has set up a new conference room with a TV and a video soundbar. The technician wants to test the system with a conference call. During the test, the TV speaker produces sound, but the soundbar does not. Which of the following is the MOST likely cause of the issue?

A.

The volume on the TV needs to be turned up.

B.

The conference call needs to be unmuted for audio.

C.

An incorrect HDMI cable is being used.

D.

The TV's HDMI-ARC port is not being used.

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Question # 92

A home user has purchased a subscription for a service that blocks malicious sites by preventing them from resolving correctly. Which of the following settings MOST likely needs to be changed on the user's router to enable this functionally?

A.

DNS server

B.

Port forwarding

C.

Perimeter network

D.

Universal PnP

E.

DHCP server

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Question # 93

A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server's retention policy was updated shortly before users first noticed the issue. Which of the following should the systems

administrator do NEXT to resolve the email issue?

A.

Escalate the ticket to a higher level to resolve the email server issue.

B.

Test a theory to determine the cause of the email server issue.

C.

Establish a theory of probable cause for the email server issue.

D.

Create a plan of action to resolve the email server issue.

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Question # 94

A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Select THREE).

A.

Using the device as a Wi-Fi hotspot

B.

A cracked screen

C.

A failing battery

D.

Less than 15% free storage space on the phone

E.

Privileged control

F.

Recurring prompts to install OS updates

G.

Granting too many application camera permissions

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Question # 95

A user calls the help desk lot assistance configuring an Android phone with a new NFC-enabled speaker that will be used for an upcoming conference call. The user was unable to direct the phone's audio to the NFC speaker. Which of the following sequences should the help desk technician walk the customer through to accomplish this task?

A.

Enable NFC on the speaker. Ensure the speaker is less than 33ft (10m) from the Android phone. On the phone's Bluetooth settings menu for Connected Devices, select Pair New Device. Tap to accept the connection to the speaker when the prompt is displayed on the phone's screen.

B.

Enable NFC and Bluetooth on the Android phone. From the Android phone's Bluetooth settings menu for Connected Devices, select the Previously Connected Devices option. Select a listed device that most closely matches the speaker. Tap lo accept the connection lo the speaker when the prompt is displayed on the phone's screen.

C.

Enable NFC and Bluetooth on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

D.

Enable Wi-Fi on the speaker. Enable Wi-Fi on the Android phone. Tap and hold the Android phone to the spot on the speaker where the NFC logo is displayed. Accept the connection to the speaker when the prompt is displayed on the phone's screen.

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Question # 96

A company wants to give third-party developers access to the corporate network through desktop environments that the company can control. Which of the following can BEST achieve these requirements?

A.

Sandbox

B.

VDI

C.

Private cloud

D.

Saas

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Question # 97

A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called 'Generic Printer." Which of the following BEST describes what the technician should do to fix this issue?

A.

Connect the printer with a USB cable rather than over the network.

B.

Install the appropriate printer drivers for the OS.

C.

Install the correct toner in the printer.

D.

Set the printer trays to allow duplex printing

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Question # 98

A hardware technician is configuring a laptop, and the network administrator requires the network settings to be static. The technician successfully pings the servers by IP address but cannot ping the UNC path. Which of the following is the cause of this issue?

A.

Domain Name System

B.

Gateway

C.

Subnet

D.

IP address

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Question # 99

Which of the following network services allows a networked device to always be assigned the same IP address based on the device's MAC address?

A.

DHCP

B.

LDAP

C.

UTM

D.

DNS

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Question # 100

A user attempted to install an application on a desktop, and the installation attempt failed. A technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

A.

Attempt to reinstall the application.

B.

Verify the system functionality.

C.

Test the functionality of the antivirus.

D.

Complete the final report.

E.

Determine the source of the installation file.

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Question # 101

A technician receives a ticket that states a mobile payment device is having Issues with Its contactless payment feature. The device is not detecting payment options. Which of the following Is the MOST likely cause of the Issue?

A.

NFC

B.

Bluetooth

C.

Wi-Fi

D.

Lightning adapter

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Question # 102

A technician needs to install a printer on the network. Which of the following must the technician configure? (Select THREE).

A.

PCL

B.

Dots per inch

C.

Gateway

D.

Subnet mask

E.

MAC address

F.

MB

G.

IP address

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Question # 103

A client wants to connect an external keyboard to an Android tablet. Which of the following connection types are appropriate for this task? (Select TWO).

A.

DVI

B.

Infrared

C.

Lightning

D.

USB-C

E.

PS/2

F.

Bluetooth

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Question # 104

Which of the following allows a switch to be divided into separate logical networks?

A.

VLAN

B.

SSL VPN

C.

NAT

D.

RADIUS

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Question # 105

The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed. Which of the following is the BEST cloud deployment model for this request?

A.

Community

B.

Hybrid

C.

Public

D.

Private

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Question # 106

A salesperson is using a weather application on a mobile device. The application appears to be draining the device's battery very quickly. Which of the following is the BEST action for the salesperson to take in order to view weather forecasts while travelling?

A.

Enable the GPS service to ensure accurate location detection.

B.

Manually enter office locations in the weather application.

C.

Configure less frequent location checks using cellular location services.

D.

Use the offices' Wi-Fi IP addresses as the geolocation mechanism.

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Question # 107

A user wants a second monitor installed on a laptop. The VGA/DVI or HDMI cables have already been connected. Which of the following should the technician do to configure the laptop to show both screens?

A.

Power cycle the laptop.

B.

Plug in the monitor to the USB port.

C.

Adjust the monitor display settings.

D.

Power cycle the monitor.

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Question # 108

A help desk technician has been tasked with installing an IP phone in a small office with an unmanaged switch. When connected to an RJ45 receptacle, the phone does not boot. Which of the following is the QUICKEST way to resolve this issue?

A.

Upgrade the Ethernet cable to the latest specification.

B.

Replace the phone.

C.

Install a PoE injector.

D.

Change ports on the switch.

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Question # 109

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational.

Which of the following steps should the technician complete NEXT?

A.

Reinstall the operating system.

B.

Configure a new RAID array.

C.

Report the status of the drive and close the ticket.

D.

Consider another possible cause of the issue.

E.

Restore the latest backup of the system.

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Question # 110

A technician is troubleshooting a point-of-sale primer that Is printing blank receipts. Which o( the following should the technician do to resolve the Issue?

A.

Verify the correct type of paper is loaded.

B.

Install the latest print driver.

C.

Check to see if the default printer has been changed.

D.

Ensure the printer is connected to power.

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Question # 111

A technician is selling up a projector (or a videoconferencing system. When the user all empts to connect a laptop to the system, the system displays the following error message.

No source found

The user tries multiple cables and inputs on the projector. Which of the following should the user try NEXT?

A.

Check the bulb on the projector and replace it with a new one.

B.

Check the display settings on the computer and set them to extend/duplicate.

C.

Replace the projector with another known-good one and try again.

D.

Replace the video card on the machine that is plugged in to the projector, as it has gone bad.

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Question # 112

Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?

A.

Load balancer

B.

Bridge

C.

Proxy server

D.

Switch

E.

Firewall

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Question # 113

A technician is diagnosing a workstation that shuts down unexpectedly during a butn-in test. Which of the following is the MOST likely cause for this symptom?

A.

Faulty CMOS battery

B.

OS update issue

C.

Overheating

D.

Faulty RAM

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Question # 114

Which of the following would MOST likely be used to connect one or more devices lo the internet in a SOHO?

A.

Hub

B.

Ethernet gateway

C.

Wireless access point

D.

Router

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Question # 115

A user has decided to build a new computer with parts purchased from a popular online vendor The user has referenced online resources to assemble the unit. However, when the user presses the power button, the new computer does not load the operating system's installer. Instead, the onboard speaker beeps and immediately reports an issue on the screen. Which of the following is the MOST likely issue with the new build?

A.

The user did not plug in the processor's fan.

B.

The user did not apply thermal paste to the CPU.

C.

The user did not seat the GPU correctly.

D.

The user did not install the power supply.

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Question # 116

Vertical streaks are appearing on the output of a laser printer. Which of the following items is the MOST likely cause?

A.

Roller

B.

Drum

C.

Transfer belt

D.

Ribbon

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Question # 117

A network technician has been tasked with creating a patch cable. The RJ45 connectors will not slay attached to the cable. Which of the following tools Is needed to fix this Issue?

A.

Cable tester

B.

Crimper

C.

Punchdown tool

D.

Loopback plug

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Question # 118

A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

A.

TPM

B.

HSM

C.

UEFI

D.

ARM

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Question # 119

A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?

A.

Toner

B.

Punchdown

C.

Network tap

D.

Crimper

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Question # 120

A user sends a print job lo a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?

A.

Duplex

B.

Collate

C.

Landscape

D.

Transparency

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Question # 121

A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port tot video output Which of me following does the technician need to complete the setup?

A.

DigitaMo-analog converter

B.

A/v switcher

C.

DisplayPort to HDMI adapter

D.

DVI to HDMI cable

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Question # 122

To control costs a company provides a limited number or users with company phones One of these users opens a support ticket because the phone no longer allows internet Drowsing over a cellular connection The user acknowledges that the phone worked before the user's child streamed several movies using the device Which of the following describes why the phone cannot browse the Internet?

A.

The child accidentally connected to a neighbor's WLAN

B.

The company's group policy disabled the device

C.

The device has a data cap and has reached that limit

D.

The device's plan has been unpaid

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Question # 123

A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to Indicate that It is cracked. Which of the following BEST describes why a blot Is on the screen?

A.

Digitizer damage

B.

Improper charging

C.

Ambient light sensor damage

D.

Liquid damage

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Question # 124

The help desk received a ticket regarding Issues with a laser printer. The printer has had repairs previously for scanning Issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced lo resolve this Issue?

A.

Fuser

B.

Waste container

C.

Roller

D.

Toner

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Question # 125

Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?

A.

Unplug one power cable.

B.

Verify the RAM temperature.

C.

Utilize a grounding strap.

D.

Replace the RAM while the server is running.

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Question # 126

A technician is troubleshooting an old desktop system that randomly shows a Windows BSOD or powers off unexpectedly. All system temperatures are within normal limits. Which of the following should the technician do NEXT?

A.

Visually inspect the motherboard capacitors.

B.

Verify all case fans are operational.

C.

Check that the BIOS version supports the installed CPU.

D.

Compare the software requirements with the installed RAM.

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Question # 127

A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

A.

Ensure thermal paste is being used on the CPU.

B.

Check to make sure that any video cards have auxiliary power cabling connected.

C.

Verify the header panel connector is properly connected.

D.

Spot-check that the I/O shield for the motherboard is properly installed.

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Question # 128

A user that works is sales is reporting that the output on each page printed from a laser has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

A.

Change the paper weight setting.

B.

Replace the printer's fuser.

C.

Upgrade the printer firmware.

D.

Clean the toner drums and rollers

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Question # 129

A technician is replacing the RAM on an entry-level server with hot-swappabte components. Which of the following should the technician do NEXT?

A.

Replace the RAM while the server is at a cool temperature

B.

Replace the RAM while the server is running

C.

Power down the server completely and then replace the RAM

D.

Verify that the OS supports hot swapping the RAM

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Question # 130

Which of the following is used to implement network security polices for an environment?

A.

Managed switch

B.

Repeater

C.

Firewall

D.

Gateway

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Question # 131

The motherboard on a user's company laptop was recently replaced Now the user is unable to log in using the fingerprint reader The fingerprint reader is working but it does not recognize the user's fingerprint Which of the following should a technician perform FIRST to fix the issue?

A.

Restore the system to a previous recovery point

B.

Reinstall the fingerprint software

C.

Access the BIOS and clear the TPM

D.

Update the drivers and the fingerprint software

E.

Flash the newest BIOS firmware that is available

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Question # 132

A software developer used client-side virtualization on a server to configure a web application. Although the application is working locally on the software developer's PC, other users on the LAN are not able to access the

application. Which of the following would allow other users to access the application?

A.

Bridge networking

B.

Application virtualization

C.

Virtual desktop

D.

Site-to-site VPN

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Question # 133

A user's desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

A.

CPU fan

B.

Memory

C.

Power supply

D.

Hard drive

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Question # 134

A technician is troubleshooting a classroom projector that shuts down after fifteen minutes of use. Which of the following should the technician do to resolve the issue?

A.

Replace the video input cable.

B.

Change the bulb.

C.

Clean the air filter.

D.

Swap the power cord.

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Question # 135

A user's track pad has stopped working. Which of the following should the user do to resolve the track pad's functionality?

A.

Reinstall the mouse drivers

B.

Use the Function key.

C.

Calibrate the digitizer

D.

Configure the mouse settings.

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Question # 136

A new HD webcam's image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST

likely causing the issue?

A.

The USB 2.0 port has insufficient bandwidth.

B.

The Thunderbolt connector is not compatible.

C.

The VGA cable does not support a digital signal.

D.

The connection should — instead of STP.

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Question # 137

An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?

A.

RJ45

B.

Straight tip

C.

DB9

D.

Molex

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Question # 138

A user reports that a printer is leaving streaks on printed pages. The paper type and the toner have been replaced. Which of the following should the technician check NEXT to resolve the issue?

A.

System board

B.

Paper tray

C.

Memory

D.

Fuser

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Question # 139

A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

A.

Replacing the speakers

B.

Increasing the volume

C.

Enabling the audio device

D.

Updating the driver

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Question # 140

A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

A.

SODIMM

B.

VRAM

C.

DDR4

D.

ECC

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Question # 141

Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

A.

The wrong network printer queue is being used.

B.

The network printer is on the wrong VLAN.

C.

A The default paper type has been changed.

D.

The print server has outdated print drivers.

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Question # 142

Which of the following frequency bands do 802.11b and 802.11g operate in?

A.

1GHz

B.

2.4GHz

C.

5GHz

D.

6GHz

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Question # 143

Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?

A.

Hybrid cloud

B.

Public cloud

C.

laaS

D.

SaaS

E.

PaaS

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Question # 144

A user is looking for a way to increase the total RAM in a system without upgrading the hardware. Which of the following should the user perform to complete this task?

A.

Run a burn-in application

B.

Create a VM.

C.

Install hardware-tuning software.

D.

Set up virtual memory.

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Question # 145

A technician is configuring a desktop computer, and the hard drive must be encrypted. Which of the following will the technician need to verify is enabled to complete this configuration?

A.

ATX

B.

NIC

C.

TPM

D.

ARM

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Question # 146

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity Issues. The user claimed the device functioned on WI-FI but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

A.

MDM was never properly set up on the device.

B.

S/MIME certificates were corrupted and needed to be reloaded.

C.

Bluetooth on the device was disabled by mistake.

D.

The device never had a proper SIM card installed.

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Question # 147

A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?

A.

File synchronization

B.

High availability

C.

Rapid elasticity

D.

Shared resources

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Question # 148

Which of the following virtualization technologies allows Linux and Windows operating system to run concurrently?

A.

Test environment

B.

Sandbox

C.

Legacy OS

D.

Cross-platform

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Question # 149

Auser is unable to perform contactless payments with a phone. Which of the following functions is MOST likely causing the issue?

A.

NFC

B.

Hotspot

C.

Bluetooth

D.

USB

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Question # 150

A technician responds to a user who has reported that a laptop is too hot. The technician notices the laptop is not able to sit level on the workspace. What of the following BEST describes the issue with the laptop?

A.

The docking station is improperly installed.

B.

The hard drive is disconnected.

C.

The CPU fan is too powerful.

D.

The battery is damaged.

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Question # 151

Which of the following cables should be used to terminate ST connectors on each end?

A.

Optical fiber

B.

Coaxial

C.

Shielded twisted pair

D.

HDMI

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Question # 152

A technician is upgrading a computer OS from Windows 7 to Windows 10. During the OS installation, the system is not able to find the hard drive. Which of the following can the technician do to MOST likely fix the issue?

A.

Change the partition to MBR

B.

Load the HDD drivers using a flash drive.

C.

Upgrade the RAM modules.

D.

Replace the hard drive.

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Question # 153

A desktop support technician is building a new desktop that features the fastest internal storage. Which of the following BEST suits this request1?

A.

SATASSD

B.

SATA HDD

C.

M2PCIeNVMeSSD

D.

PCIe SATA HDD

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Question # 154

A help desk technician plugged in a user's new computer to a network port After a few minutes the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

A.

The WLAN is disabling the NIC card.

B.

The network cable is not attached.

C.

The PC is unable to contact a DHCP server

D.

The DHCP server is using addresses in the range of 169.254.254.1.

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Question # 155

A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

A.

Check the storage space.

B.

Inspect the screen for damage.

C.

Install the latest updates.

D.

Recalibrate the digitizer.

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Question # 156

A technician is working to connect an RS-232 serial signature pad to a customer's ultralightweight laptop. Which of the following should the technician use to install the device?

A.

Port replicator

B.

Wi-Fi Direct

C.

Hotspot

D.

USB-C cable

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Question # 157

Which of the following components houses the MX record?

A.

DNS

O B. VLAN

B.

DHCP

C.

SMTP

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Question # 158

A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).

A.

Replace the video card.

B.

Research the requirements of the application.

C.

Install a new case fun.

D.

Run chkdsk on the HDD.

E.

Check the Event Viewer logs.

F.

Reinstall the application.

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Question # 159

A user reports that a computer will not turn on. The technician verifies the power cord and the outlet the computer are plugged into are both working properly. Which of the following is the hardware component that has MOST likely failed?

A.

PSU

B.

CPU

C.

RAM

D.

GPU

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Question # 160

A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?

A.

Defective inverter

B.

Incomplete video driver

C.

Incorrect input source

D.

Burned-out bulb

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Question # 161

A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

A.

0

B.

1

C.

5

D.

10

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Question # 162

A technician is troubleshooting a laptop that is unable to browse the internet when connected to the company’s wireless network. The technician has verified network connectivity is functional when using an Ethernet cable. Which of the following should the technician use to check if the laptop's wireless NIC is functional?

A.

Hotspot

B.

Near-field communication

C.

Ethernet tap

D.

Spectrum analyzer

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Question # 163

A company uses legacy accounting software, and no replacement is available. Which of the following virtualization solutions will the company MOST likely select?

A.

Network

B.

Storage

C.

Desktop

D.

Sandbox

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Question # 164

A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:

Playing the newest games at a high frame rate

Fast game load times

Enough storage to have several games installed at once

High-end audio

No concern about cost

Running the current Windows OS

The second workstation will be a family workstation. The requirements include:

Capability for word processing, videoconferencing, and basic web surfing

Minimal cost, as long as it meets the requirements

Running the current Windows OS

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Question # 165

Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?

A.

SCADA

B.

Sandbox

C.

Honeypot

D.

Hybrid cloud

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Question # 166

A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all flight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?

A.

Ensure the input connections to the screen are secure.

B.

Swap cables with a screen that works.

C.

Check to see if the device outputting the data is turned on.

D.

Determine if the screen is compatible with the output device.

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Question # 167

A technician needs to increase the available RAM on a virtual workstation. Which of the following should the technician do?

A.

Increase the ECC memory timings in the BIOS.

B.

Upgrade to the latest DDR5 modules.

C.

Clear the temporary files on the workstation’s boot drive.

D.

Use a hypervisor to adjust the resource allocation.

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Question # 168

A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?

A.

GPU

B.

HDD

C.

RAM

D.

CPU

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Question # 169

A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?

A.

Shared resources

B.

Rapid elasticity

C.

Metered utilization

D.

High availability

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Question # 170

A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

A.

Corrupted bootloader

B.

Faulty RAID controller

C.

Failed hard drive

D.

Incorrect storage device driver

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Question # 171

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

A.

Restart the Videoconference.

B.

Replace the laptop.

C.

Check the audio inputs.

D.

Try another microphone.

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Question # 172

A user has noticed high CPU temperatures when gaming. The user would like to lower the CPU temperature, and cost is not an issue. Which of the following should the user do to BEST cool the CPU while keeping noise to a minimum?

A.

Upgrade the thermal paste.

B.

Use a copper heat sink.

C.

Upgrade the CPU fan.

D.

Install liquid cooling.

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Question # 173

Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?

A.

NAT mode

B.

Bridge mode

C.

Direct mode

D.

Host-only mode

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Question # 174

An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?

A.

Require the technicians to spend more time testing theories to determine the root causes of issues.

B.

Require the technicians to verify full system functionality when resolving issues.

C.

Require the technicians to gather more information when speaking with users about issues.

D.

Require the technicians to document the findings, action, and outcomes of issues.

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Question # 175

An insurance company wants to implement cloud computing and would like a cloud solution in which the infrastructure is shared with businesses in the same industry. Which of the following cloud models BEST addresses the company's need?

A.

Community

B.

Private

C.

Public

D.

Hybrid

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Question # 176

While implementing a non-carrier-grade wireless backhaul, a technician notices the current channel selection is extremely polluted with various RF signals. Upon performing a spectral analysis, the technician discovers a channel containing almost no RF pollution. Unfortunately, the technician is unable to select that channel. Which of the following is the MOST likely reason for this issue?

A.

The channel is reserved for licensed band use.

B.

The channel selection is defective; contact the manufacturer.

C.

The channel must be unlocked by the vendor.

D.

The device requires a firmware update to unlock the channel.

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