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Question # 4

What prevents toll fraud on voicemail ports?

A.

IP address trusted list on the PSTN gateway

B.

CSS

C.

Block OffNet to OffNet Transfer service parameter

D.

FAC

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Question # 5

Which entity is a standard component used for authentication by SAML 2.0?

A.

identity provider

B.

session broker

C.

Internet service provider

D.

client access server

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Question # 6

Refer to the exhibit.

After configuration of the Cisco IM&P cluster in high-availability mode, both IM&P servers remain in the initializing state. Which two actions ensure normal operations of this IM&P high-availability cluster? (Choose two.)

A.

Clear the Enable High Availability check box in the Presence Redundancy Group configuration.

B.

Confirm that Cisco Presence Engine, Cisco XCP Router, and Cisco DB services are up and running on both IM&P servers.

C.

Restart the Server Recovery Manager service in Cisco Unified Serviceability – Network Services on both IM&P servers.

D.

Verify that the Cisco XCP SIP Federation Connection Manager service is running.

E.

Ensure that an equal number of users are assigned to each IM&P server.

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Question # 7

Refer to the exhibit. A collaboration engineer is troubleshooting Cisco Unity Express integrated with Cisco UCME. Internal users and external callers report that calls to the auto-attendant are answered, but that greeting is not being played. Which two actions must the engineer take to resolve the issue? (Choose two.)

A.

Change the trigger number.

B.

Change the welcome prompt setting.

C.

Rerecord AAWelcome.wav.

D.

Increase the number of sessions on the aa2 application.

E.

Change the language setting on the prompt.

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Question # 8

A Collaboration engineer is implementing the Apple Push Notification service for Jabber clients running on iOS and has saved the configuration in Cisco UCM under Advanced Features > Cisco Cloud Onboarding What is the next step to install Cisco-managed certificates?

A.

Restart the Cisco Tomcat service on all nodes in the Cisco UCM cluster

B.

Restart the Cisco Tomcat service on all nodes m the IM and Presence cluster

C.

Restart the Cisco XCP router service on IM and Presence

D.

Restart the Cisco UCM Push Notification service.

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Question # 9

Which SAML component describes the packaging of the SAML elements?

A.

protocols

B.

profiles

C.

assertions

D.

bindings

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Question # 10

Which SAML 2.0 profile is supported by Cisco UCM, Cisco Unified IM and Presence, and Unity Connection version 10.x and above?

A.

single logout

B.

web browser SSO

C.

name identifier management

D.

identity provider discovery

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Question # 11

An engineer Is assisting a user who Is reporting Jabber Presence Issues. Whenever the user Is on an active call, Cisco Jabber does not show the user as active when on a call. However, the user can set the presence status manually, and that status shows correctly. Which action resolves the issue?

A.

Assign the user to a different Presence Redundancy Group.

B.

Restart the XCP Router service.

C.

Set the Owner ID on the users desk phone.

D.

Associate the user to the line on the Directory Number Configuration page.

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Question # 12

Which SSO authentication method requires no action from the user when the session token times out?

A.

web form

B.

smart card

C.

external database

D.

local authentication

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Question # 13

An engineer is configuring a Jabber client installation switch for a phone system using Cisco UCM as the registration server, with a softphone control address of 10.0.1.200. and configuration files received from 10.11.20.201 after all previous configurations are cleared. Drag and drop the snippets from the bottom of the image onto the blanks in the image to complete this configuration. Not all options are used.

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Question # 14

administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accounts do not appear on the list after the Import Users process is selected Which situation causes this ..?

A.

The primary extension is not selected

B.

The extension in the telephone number field is missing

C.

The users are not members of any groups

D.

The users have multiple controlled devices.

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Question # 15

An engineer in a company have access to voice calling and voicemail from desktop phones As the company transitions to remote work, users are utilizing the Cisco Jabber client through Mobile and Remote .. to access company phone services. Users cannot access voicemail through the Cisco Jabber client, even though voicemail is functioning in the office on the desk phone. Cisco Jabber works IM and Presence, including calling through Mobile and Remote Access What is the cause of the issue?

A.

Cisco Unity Connection is missing from the internal Cisco UCM mobility profiles

B.

Cisco Unity Connection is missing from the internal Expressway-C clusters.

C.

Cisco Unity Connection is missing from the internal Cisco UCM clusters.

D.

Cisco Unity Connection is missing from the Expressway-E clusters for external communication.

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Question # 16

Which dial-peer configuration routes calls from SIP-based phones on Cisco Unified Communications Manager Express to Cisco Unity Express?

A.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec g711alaw

B.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec ilbc

C.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec g711ulaw

D.

dial-peer voice 7000 voip

destination-pattern 7000

session protocol sipv2

session target ipv4: 10.3.6.127

codec g729r6

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Question # 17

Refer to the exhibit.

Users report that they cannot see the Chat Rooms icon on their Cisco Jabber clients. This feature works without issue in the lab. An engineer reviews the Cisco IM&P and Jabber configuration and finds that the jabber-config.xml file is configured properly to support this feature. Which activity should be performed on the IM&P server to resolve this issue?

A.

Activate Cisco XCP Connection Manager in Cisco Unified Serviceability > Tools > Service Activation.

B.

Restart Cisco XCP Message Archiver in Cisco Unified Serviceability > Tools > Control Center – Feature Services.

C.

Restart XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Control Center – Network Services.

D.

Activate XCP Text Conference Manager in Cisco Unified Serviceability > Tools > Service Activation.

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Question # 18

AN administrator must configure a federation between company A and company B using the SIP/simple protocol. What are the configuration items that are available?

A.

Port 5061; TLS encryption; Instant Messaging, Presence, and VoIP support

B.

no encryption; Instant Messaging, Presence, and VoIP support

C.

port 5222; TLS encryption; Instant Messaging, Presence, and VoIP support

D.

no encryption; Instant Messaging support

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Question # 19

A collaboration engineer is configuring service discovery for Cisco Jabber clients with an on-premises Cisco IM and Presence deployment Clients on the corporate network are working Clients on the public internet cannot locate the corporate services What must the engineer configure to enable service discovery for these clients?

A.

Option A

B.

Option B

C.

Option C

D.

Option D

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Question # 20

Users report that they are unable to check voicemail. and an engineer discovers that the voicemail system is not routing calls between Cisco Unity Connection and Cisco UCM via SCCP Which action should be taken to resolve this issue?

A.

Verify registration of the CTI ports.

B.

Verify OPTIONS Ping in the SIP trunk profile.

C.

Verify voicemail SIP trunk in the route list.

D.

Verify Calling Search Space in the Directory Number setting.

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Question # 21

After integrating Cisco Unity Express with Cisco Unified Communications Manager Express, users report that the system does not respond to their digit presses. Which two configuration snippets resolve this issue? (Choose two.)

A.

dial-peer voice 6800 voip

destination-pattern 5...

session protocol sipv2

session target ipv4:10.3.6.127

dtmf-relay sip-kpml

codec g729r8

B.

dial-peer voice 6800 voip

destination-pattern 5...

session protocol sipv2

session target ipv4:10.3.6.127

dtmf-relay sip-notify

codec g711ulaw

C.

dial-peer voice 6800 voip

destination-pattern 5...

session protocol sipv2

session target ipv4:10.3.6.127

dtmf-relay rtp-nte

codec g711ulaw

D.

dial-peer voice 6800 voip

destination-pattern 5...

session protocol sipv2

session target ipv4:10.3.6.127

dtmf-relay sip-kpml

codec g711ulaw

E.

dial-peer voice 6800 voip

destination-pattern 5...

session protocol sipv2

session target ipv4:10.3.6.127

dtmf-relay sip-notify

codec g729r8

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Question # 22

An engineer is importing users into Cisco Unity Connection using AXL and discovers that some users are not listed in the import view. Which action should be taken to resolve this issue?

A.

Configure the user primary extension to their directory number.

B.

Configure the user digest credentials to match the user password.

C.

Configure the user access control group assignment to Standard CTI Enabled.

D.

Configure the username and password in LDAP.

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Question # 23

An administrator is setting up the Cisco Unified IM and Presence on-premises high availability feature and wants the Server Recovery Manager to initiate failover after 90 seconds. However, failover is happening after 60 seconds How is this issue corrected?

A.

Change peer Heartbeat Timeout to 90 seconds.

B.

Change Keep Alive (Heartbeat) Interval to 90 seconds

C.

Change critical service delay to 90 seconds.

D.

Change keep Alive (Heartbeat) Timeout to 90 seconds.

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Question # 24

When implementing dialing behavior in Cisco Unity Connection, which feature prevents calls to long-distance or international phone numbers?

A.

restriction tables

B.

calling search spaces

C.

inbox profiles

D.

partitions

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Question # 25

Refer to the exhibit. A collaboration engineer restored a failed primary node of an active/standby IM and presence subcluster. The engineer notices that users fallback to the node occurred. Which action resolves this issue?

A.

Reboot the primary node

B.

Wait for the primary node to establish 30 minutes of uptime

C.

Modify the Client Re-Login Limits

D.

Set the Keep-Alive (Heartbeat) interval to 15.

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Question # 26

Refer to the exhibit.

Which action allows a remote Cisco Jabber user utilizing Mobile and Remote Access to automatically log in to a Cisco Unity Connection voicemail box via OAuth?

A.

Add CUCM under System Settings > Authz Servers in Cisco Expressway-E.

B.

Add CUCM under System Settings > Authz Servers in Cisco Expressway-C.

C.

Add CUCM under System Settings > Authz Servers in Cisco Unity.

D.

Add CUCM under System Settings > Authz Servers in Cisco Unity Connection.

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Question # 27

What are two benefits of deploying OAuth in a Cisco UCM environment that uses Cisco Jabber or Cisco Webex for on-premises calling?(Choosetwo.)

A.

Layers of security are added due to forced user password prompt.

B.

It removes the need for Jabber and Webex clients to re-authenticate frequently.

C.

Refresh tokens are encrypted.

D.

It provides seamless access to resources over the life of the refresh token.

E.

Token expiration can never take place, which ensures that users stay logged in.

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Question # 28

Drag and drop the steps for SAML SSO authentication from the left into the order on the right.

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Question # 29

An engineer Is troubleshooting an MWI Issue between Unity Express and CallManager Express. In the debug SIP logs, the engineer can see CallManager Express responding to Unity Express with a 488 Not Acceptable Media message. Which action resolves the issue?

A.

Ensure that codec G.722 Is configured In the dial peer.

B.

Ensure that codec G.711ulaw is configured in the dial peer.

C.

Ensure that codec G.711alaw is configured In the dial peer.

D.

Ensure that codec G.729 is configured In the dial peer.

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Question # 30

An administrator must configure a system distribution list for the IT staff that must be reachable via voice recognition using either the phrases “service desk” or “Help desk”. Which advanced distribute list feature should be used to accomplish this task?

A.

Alternate Greeting

B.

Alternate Extension

C.

Alternate Name

D.

Alternate Diction

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Question # 31

Which benefit do administrative applications provide when SAML SSO is configured for Cisco Unified Solutions?

A.

seamless synchronization of users

B.

open standard JSON format

C.

authentication toward one local Cisco Unified server for clients

D.

cross-domain and cross-product SSO

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Question # 32

Which MFA solution can be integrated with Cisco Jabber via SAML and used independently of an ldP?

A.

Okta

B.

Cisco DUO

C.

PingFederate

D.

Microsoft ADFS

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Question # 33

An engineer is configuring SAML SSO for a Cisco Unified Communications Manager. After completing all required steps, the engineer wants to verify the status. Which CLI command provides the status of SAML SSO?

A.

utils sso status

B.

show sso status

C.

show saml status

D.

utils saml status

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Question # 34

Refer to the exhibit.

User A tries to log in to the Cisco Jabber client, the login works fine, but the user cannot see their self-presence or other users' presence in their contact list. The administrator checks the Cisco IM and Presence Server logs and sees an issue. What is the issue, and bow does It get resolved?

A.

The user credentials are incorrect; ask the user to change the credentials.

B.

The user is duplicated in another Cisco IM and Presence cluster; unassign the user from the duplicate IM and Presence cluster.

C.

Presence has stopped working for the user; unassign and reassign the end-user to Cisco IM and Presence.

D.

The Cisco IM and Presence Server has CPU/memory issues; restart the IM and Presence Server.

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Question # 35

How is automatic fallback enabled on a Cisco IM and Presence server?

A.

In IM and Presence Service Parameter Configuration > Cisco Server Recovery Manager, change the Failover parameter to True.

B.

In Communications Manager Service Parameter Configuration > Cisco Server Recovery Manager, change the Enable Automatic Fallback parameter to True.

C.

Automatic fallback is enabled by default.

D.

In the Presence Redundancy Group Configuration > Cisco Unified Communications Manager, check the Enable Automatic Fallback parameter.

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Question # 36

An engineer must configure open SIP Federation on cisco IM and presence using cisco Expressways with the additional requirement not to allow a specific list if domains and allow all other domains that are not specified. How is this additional requirement met?

A.

Configure default static routes for each blocked domain with an invalid next-hop IP address.

B.

Add a static route for each blocked domain and keep the “Block Route” checkbox checked.

C.

Block the specified SIP domains on the Expressway

D.

Add each allowed domain as a SIP Federated domain.

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Question # 37

A collaboration engineer Is troubleshooting an Issue with Jabber client logins on the Internal network. Users are receiving a certificate error message that Jabber cannot accept the certificate from the server. Users of phone-only mode Jabber clients do not have the same issue. Which two certificates must be regenerated in the initial steps of resolving this issue? (Choose two.)

A.

Cisco UCM tomcat certificate

B.

Cisco IM and Presence cup-xmpp certificate

C.

Cisco UCM CallManager certificate

D.

Cisco IM and Presence cup certificate

E.

Cisco IM and Presence tomcat certificate

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Question # 38

What provides device monitoring when integrating Cisco UACA and Cisco UCM?

A.

SIP

B.

XMPP

C.

CTI/TAPI

D.

AXL

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Question # 39

An engineer is assisting a user who is reporting Jabber desk phone control issues. The user has two desk phones, but jabber controls only one of them. The user is mot given the option to select the second phone within the Jabber client. Everything else is functioning normally with Jabber and with both desk phones. Which action resolves this issue?

A.

Set the Owner User ID on the second phone

B.

Ensure that both phones are in the same device pool

C.

Add the problematic phone to the user’s Controlled Devices list

D.

Enable “Allow Control of Device from CTI” on the second phone.

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Question # 40

Refer to the exhibit.

A collaboration engineer is If troubleshooting Cisco Jabber for Windows login issues for clients on a corporate network with an on-premises Cisco IM and Presence server. This issue is acting all users. Which action resolves the issue?

A.

Add the host "imp-pub" to the proxy exceptions list on the users' Windows computers.

B.

Restart the IM and Presence services on the host 'imp-pub"

C.

Change the DNS SRV record to point to the Cisco UCM node instead of the IM and Presence node

D.

Restore network connectivity to host imp-pub"

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Question # 41

Which option is a prerequisite for selecting a third -party IdP for Cisco Collaboration?

A.

LDAP

B.

SAML 1.0

C.

SAML 2.0

D.

SAML 1.1

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Question # 42

Refer to the exhibit. Cisco UCM is integrated with Cisco Unity connection via a SIP truck and is configured using a globalized dial plan (directory number are configured with “*”). Using cisco best practices, which implementation allows call transfers to internal directory numbers but not to PSTN numbers?

A.

remove PSTN-PT from voicemail_CSS

B.

change the order of partitions to put GLOBAL-INERNAL-PT first in Voicemail_CSS

C.

create a BLOCK-PSTN-PT partition and add it to Voicemail_CSS

D.

block pattern +* in the Cisco Unity restriction table

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Question # 43

Refer to the exhibit. A Cisco Jabber for windows users Is reporting an Issue with phone control. Which action will resolve this issue?

A.

Change the privacy setting on the CSF device to "Off”.

B.

Uncheck "logged into hunt group" on the user's CSF device.

C.

Create a device profile for the phone.

D.

Add the standard CCM end users and standard CTl enabled permission groups for the user.

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Question # 44

The external database used for the persistent chat feature has been running out of space, and users are having issues with persistent chat rooms and messages. which external database toll must be used in the cisco IM and presence server to fix this issue?

A.

Cleanup Utility

B.

High Availability Utility

C.

Merge Utility

D.

FreeSpace Utility

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Question # 45

Refer to the exhibit A collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue The end user reports that they cannot control their Cisco 8845 IP Phone from the Cisco Jabber client Which configuration addition to the end user profile resolves the issue?

A.

""Standard CTI allows control of phones supporting rollover mode" and the "Standard CTI Enabled" group.

B.

"Standard CTI allows control of phones supporting connected Xfer and conf and the "Standard CTI Enabled" group.

C.

"Standard CTI allows control of all devices" and the "Standard CTI Enabled" group.

D.

"Standard CTI secure connection" and the "Standard CTI Enabled" group

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Question # 46

Refer to the exhibit. An administrator is configuring the auto-attendant script for a Cisco Unity Express Integration to Cisco UCME and wants to play the “busOpenprompt” wave file when il is not a holiday. How should the script be configured to accomplish this goal?

A.

Check the Business Hours only if the "Is Holiday" prompt returns a "Yes".

B.

Swap me Open and Closed branches in the script.

C.

Check the Business Hours only if the "Is Holiday" prompt returns a "No".

D.

Swap the “busOpenPrompt” with “busclosedPrompt”.

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Question # 47

Refer to the exhibit.

Troubleshooting an internal Jabber login issue and you see this logging snippet from the Jabber PRT file. You already checked that the Jabber client has a connection to the correct DNS server. Which DNS record is missing for service discovery of Cisco Unified Communications Manager for the login process to proceed further?

A.

A record for the Cisco Unified Communications Manager

B.

SRV record _cisco-uds._tcp.example.com

C.

A record _cuplogin._tcp.example.com

D.

SRV record _cuplogin._tcp.example.com

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Question # 48

What are two characteristics of HTTPS networking for Cisco Unity Connection? (Choose two)

A.

HTTPS single-site networks are joined via an intersite link

B.

HTTPS networking uses a ring topology

C.

HTTPS networking supports a maximum of 25 locations

D.

HTTPS networking uses the SMTP protocol

E.

HTTPS networking supports multisite networks

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Question # 49

An engineer deploys Centralized Deployment for Cisco IM and Presence, where central IM and Presence runs version 12.0, and remote Cisco UCM clusters run version 10.5. The engineer checks under System > Centralized Deployment and notes that Status remains UnSynchronized. What are two reasons for this status? (Choose two.)

A.

The Cisco UCM and IM and Presence cluster must be running at least version 11.5 to allow for Centralized Deployment.

B.

The remote Cisco UCM cluster does not support OAuth Refresh Token flow.

C.

This connection must be synchronized from the remote Cisco UCM Administration menu.

D.

The username ana/or password of the application user that was provided for adding remote dusters to the central IM and Presence is incorrect.

E.

The application user that is configured on remote Cisco UCM clusters does not have 'Standard AXL API Access- added.

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Question # 50

Refer to the exhibit.

An engineer discovers that many international calls were made from Cisco Unity Connection The engineer examines the default transfer Restriction Patterns Which action prevents a voicemail user from transferring calls to international destinations?

A.

Click Add New enter the 9011* pattern in a new field, and click Save

B.

For the +* pattern, select Blocked and click Save

C.

Click Add New and enter the 9011* pattern in a new field Select Blocked and click Save

D.

Modify the 9+" pattern by using the 9011* pattern and click Save

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Question # 51

Refer to the exhibit. An engineer is troubleshooting an issue with Cisco Jabber for Windows The end-user reports that Cisco Jabber cannot be used to control a Cisco 8841 IP Phone The phone appears in the Jabber client, but there is a red x on the icon for the phone Which end-user option resolves the issue?

A.

Standard CTI Allow Reception of SRTP Key Material

B.

Standard CTI Allow Calling Number Modification

C.

Standard CTI Allow Call Monitoring

D.

Standard CTI Allow Control of Phones Supporting Rollover Mode

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Question # 52

Which statement describes a role of AXL communications in the BLF Plug-in Service of the Cisco Unified Attendant Console?

A.

The AXL communications allow registered attendants to log in to Cisco Unified Communications Manager and receive calls.

B.

The AXL communications enable Device Resolution Manager to resolve the device statuses of operator and system devices.

C.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified Attendant Console versions match.

D.

The AXL communications is required after installation to verify that the specified CTI manager or managers and Cisco Unified CM versions.

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Question # 53

A collaboration engineer is troubleshooting Cisco IM and Presence high availability. The system is version 10.x. The engineer has confirnæd that the server recovery manager service is configured using system defaults. The engineer notices that user sessions have not fallen back to the homed nodes. What is the cause this Issue?

A.

The engineer did not click the Fallback button for the redundancy group

B.

The user accounts were moved to the redundant server,

C.

The failed service Of server was offline longer than the Client Re-Login upper Lint setting.

D.

The failed service or server has not been active for at least 30 minutes.

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Question # 54

The collaboration infrastructure of a large company was hacked, which lead to toll fraud and a bill that was substantially higher than usual.Anengineer must configure Cisco Unity Connection to block all calls to international phone numbers and numbers that contain 10 digits and begin with 0.Which two rules must be configured in the Unity Connection restriction table?(Choose two.)

A.

9!

B.

0?????????

C.

0XXXXXXXXX

D.

9*

E.

0-9*

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Question # 55

An engineer is working on a cisco unity Express system and notices that users that exist on the integrated cisco UCME are missing from Cisco Unity Express. Which two actions using the GUI resolve this discrepancy? (Choose two)

A.

Use the Synchronize task under the User ID field.

B.

Use the Synchronize System under MWI

C.

Use the Synchronize Information under Administration

D.

Import the users using a CSV file.

E.

Add the missing users manually to Cisco Unity Express

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Question # 56

The calendaring integration on the Cisco IM and Presence server has not been functioning, which results in the “in a meeting” status not working in Cisco Jabber. Which service log should the engineer use to troubleshoot this issue?

A.

Cisco XCP Connection Manager

B.

Cisco Jabber Problem Report

C.

Cisco Presence Engine

D.

Cisco SIP Proxy

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Question # 57

Which Cisco Unified Connections Manager service is required for users to control their desk phones using Cisco Jabber?

A.

Cisco CTIManager

B.

Cisco CTL Provider

C.

Cisco Presence Engine

D.

Cisco Serviceability Reporter

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Question # 58

Which component of SAML SSO defines the transport mechanism that is used to deliver the SAML messages between entities?

A.

profiles

B.

metadata

C.

assertions

D.

bindings

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Question # 59

An engineer must configure XMPP federation on a Cisco Instant Messaging and Presence Service node, but the XCP XMPP Federation Connection Manager service fails to start. Which action must the engineer take to resolve the issue?

A.

Activate XMPP federation service

B.

Enable TLS m the XMPP Federation settings.

C.

Restart the Cisco XCP Router service

D.

Restart the Cisco IM and Presence service.

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Question # 60

Secure XMPP communication is required for XMPP federation with external domains and the Cisco IM and Presence. Which certificate is used for XMPP interdomain federation when connecting to an externally federated domain?

A.

cup

B.

cup-xmpp

C.

cup-xmpp-s2s

D.

Tomcat

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Question # 61

What is the primary mechanism in Cisco Unity Connection that is used for toll fraud prevention?

A.

restriction tables

B.

fraud tables

C.

transfer rules

D.

calling search spaces

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Question # 62

Drag and drop the SAML components from the left onto the descriptions on the right.

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Question # 63

Refer to the exhibit.

Which end-user option can resolve this issue?

A.

Standard CTI Reception of SRTP Key Material

B.

Standard CTI Allow Calling Number Modification

C.

Standard CTI Allow Control of Phones Supporting Rollover Mode

D.

Standard CTI Allow Call Monitoring

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