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Avaya Aura Contact Center Solution Design Exam

Last Update 1 day ago Total Questions : 48

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Question # 11

What should a functional architecture discussion cover?

A.

Network plan of the existing Infrastructure

B.

Bill of Materials to quantify the costs

C.

Customer evolution plans and Avaya solution to their problems

D.

A design of the needed components and Interconnections

Question # 12

Contact Center Multimedia supports a powerful Email Handler.

Which two sub-types of Email attachment files are supported? (Choose two.)

A.

Voice Mail

B.

Instant Messaging

C.

Short Message Service

D.

Web Communication

Question # 13

Which three attributes describe the right context of a customer journey experience? (Choose three.)

A.

Specific Report focused

B.

Single Channel driven

C.

Seamless

D.

Personalized

E.

Intelligent

Question # 14

During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.

Which value proposition would you use?

A.

Avaya Aura® Contact Center solutions enable blended multichannel so businesses can leverage Avaya customer experience management leadership In a solution that is optimized for use with Avaya Aura®.

B.

Avaya Aura® Contact Center solutions allow businesses to leverage Avaya customer experience management leadership In a solution that Is fit for purpose.

C.

Avaya Aura® Contact Center solutions enable blended multichannel capabilities that can help to Improve customer experiences. Increase revenue, and customer lifetime value.

D.

Avaya Aura® Contact Center solutions extend Avaya ' s Innovation In customer experience management to businesses, with the simplicity and value they require.

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