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Agile Project Management (AgilePM) Practitioner Exam

Last Update 21 hours ago Total Questions : 134

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Question # 4

The Customer Services Director has announced the new structure at a large presentation for all Customer Services staff. The scale and design of the change have surprised many of the staff.

In the weeks immediately following the Customer Services Director’s initial presentation, there have been rumors of the Help Desk staff talking unhappily in small groups, with blame directed at "the management" for a recent period of poor performance of the department.

Which approach is the MOST appropriate way for the Customer Services Director to create early involvement in the change?

A.

Target those staff in the Help Desk who are change-averse so that they are the first ones involved in the program.

B.

Delay communications a few weeks so that all staff have time to think for themselves about the benefits of the new structure.

C.

Identify those staff who would be willing to trial new Help Desk processes and work on pilots in the department.

D.

Encourage the Help Desk staff to begin setting goals for themselves under the new structure.

Question # 5

Using the information provided in the additional information, answer the following question on building a change analytics strategy.

Are the measures and source data to be monitored by the Human Resources and Facilities Manager likely to have any of the limitations of data analytics?

A.

No, because reporting on staff data should only be carried out by Human Resources.

B.

No, because internal processes are likely to ensure a good data quality.

C.

Yes, because the volume of the source data is likely to be unmanageable.

D.

Yes, because the source data is unlikely to provide ‘real-time’ accuracy.

Question # 6

Which 'event' BEST offers the opportunity to connect learning to the wider change initiative?

A.

Assess performance, testing whether the instruction has been effective.

B.

Provide guidance to support the learning process, such as real-life examples, stories, and discussion.

C.

Remind the learners of what they already know that is relevant to the current instruction (facts, rules, procedures, or skills).

D.

Provide good learning feedback that allows learners to evaluate their practice.

Question # 7

Which statement should be recorded under the High-level timing considerations heading?

A.

The traditional market has changed over the last year and UniCo can no longer rest on its previous success.

B.

UniCo lost significant market share in the last six months and faces ongoing increased competition in the next year.

C.

UniCo’s new finance system was delivered in the last quarter and training in the new system is almost complete.

D.

Completing the large contract with a Utilities company over the next nine months is a vital step to achieving the end vision.

Question # 8

Answer the following questions about applying the principles for building

engagement to the Change Programme, defined by Hodges.

Which 2 actions demonstrate inclusivity?

A.

Consider providing everyone at the next staff event with pens and notebooks with the UniCo logo and an image representing this change programme.

B.

Define in early key messages how the inclusion of Selco links to the strategic repositioning of UniCo in the marketplace.

C.

Encourage the team from Selco to continue to use their old logo as a way of maintaining some familiar symbolism they can identify with.

D.

Provide opportunities for staff who had volunteered to act as mentors during the Change Programme to meet to resolve resistance issues.

E.

Invite those staff who are asking questions about the Change Programme proposals to suggest what might work for them.

Question # 9

The Sales Manager is excited by the challenge to lead a pilot to upskill the sales team in the new capabilities. They will particularly enjoy coaching and spending time with team members.

Which preference does this behavior BEST display?

A.

Extravert.

B.

Introvert.

C.

Thinking.

D.

Feeling.

Question # 10

When receiving instruction on practical skills, which approach is MOST valuable to the learner?

A.

Practicing new skills until consistency is achieved.

B.

Observing repeated demonstrations of the skill by the instructor.

C.

Group discussion of how to learn the new skills.

D.

Presentation of how the new skills relate to the organizational change.

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