Summer Sale Special 65% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: ex2p65

Exact2Pass Menu

Energy and Utilities Cloud Accredited Professional (AP-207)

Last Update 3 days ago Total Questions : 75

The Energy and Utilities Cloud Accredited Professional (AP-207) content is now fully updated, with all current exam questions added 3 days ago. Deciding to include Energy-and-Utilities-Cloud practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our Energy-and-Utilities-Cloud exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these Energy-and-Utilities-Cloud sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Energy and Utilities Cloud Accredited Professional (AP-207) practice test comfortably within the allotted time.

Question # 4

consultant has been tasked with gathering and aligning requirements fram a small group of key

stakeholders for an Energy and Utilities Cloud implementation.

Which approach would be most effective for eliciting business requirements from the small group of

stakeholders?

A.

Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.

B.

Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

C.

Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.

Question # 5

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer

service portal that provides customers with a 360-degree view of their energy and utility accounts and

includes guided processes for common actions.

Which Energy and Utilities Cloud application should they use?

A.

Customer Acquisition Management

B.

Energy and Utilities Contact Center Console

C.

Experience Self-Serve Portal

D.

Utility Self-Serve Portal

Question # 6

The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.

Which two features of Contract Lifecycle Management and OmniStudio can be used?

A.

The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign

B.

An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.

C.

An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript

D.

An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature

Question # 7

An administrator for an energy company recently built a new FlexCard that shows whether a customer is

enrolled in autopay.

How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A.

Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.

B.

Create a VisualForce Page wrapper for the FlexCard and add it onte the page.

C.

Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

D.

Open the object's page layout and add the FlexCard LWC ante the layout.

Question # 8

During a discovery session, an energy company mentioned they have a high response rate for customer

satisfaction surveys. However, the company has noticed consistently negative feedback about its electric

utility-payment set-up, stating the customer would like to see payment confirmations from their respective

financial institution with payments.

What's one area the consultant should consider for process improvement?

A.

Payment reminders

B.

Rate change notifications

C.

Electronic funds transfers

D.

Customer satisfaction surveys

Question # 9

An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.

What two options can be presented back as potential solution?

Choose 2 answers

A.

Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.

B.

The billing system can query Salesforce every night to retrieve changes made to contacts.

C.

Salesforce can send the updated information to the billing system in real-time or batch if it's required,

D.

Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.

Question # 10

An energy company is implementing the CPQ module of Energy and Utilities Cloud. The consultant set up

the Advanced Rule on the Order with the Entity Filter type “Qualification.” The filter selects the accounts

with the condition CreatedDate < 365 days.

Which scenario should be executed during the testing phase?

A.

Test the product eligibility: The product will not be not available for accounts older that 365 days

B.

Test the account creation: Accounts older than 365 days will not be qualified for creation.

C.

Test the order creation: Order can’t be created for the account older than 365 days.

D.

Test the account creation: Accounts younger than 365 days won’t be qualified for creation.

Go to page: