FSL-201 Salesforce - Implementing Field Service Lightning exact Exam Questions

Salesforce - Implementing Field Service Lightning

Last Update 14 hours ago Total Questions : 105

The Salesforce - Implementing Field Service Lightning content is now fully updated, with all current exam questions added 14 hours ago. Deciding to include FSL-201 practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our FSL-201 exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these FSL-201 sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Salesforce - Implementing Field Service Lightning practice test comfortably within the allotted time.

Question # 21

Universal Containers’ Customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?

Add all other Resources as Excluded Resources.

Add the Resource as a Required Resource.

Add the Resource as a Preferred Resource.

Add the Account as one of the Resource Skills.

Question # 22

Universal Containers has a large filed service team with complex logistics process. Some of the field service data and pricing is managed in applications outside of Salesforce. The Consultant recommended bringing some data into Salesforce to streamline reporting for Field Service Managers. What report would be improved by integrating financial data from an outside system?

First time fix rate: The percentage of on-site service requests resolved on the first visit.

Service Technician utilization: Technician wrench time per month divided by the number of work hours in a given month.

Average time to repair: The average time required to repair or install as asset.

Truck roll cost per customer: The need to dispatch a Service Technician to go on-site to repair or install an asset or respond to a service call.

Question # 23

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

Create CSS in the Dispatcher’s Console.

Add Fields on the Page Layout.

Use Lookup Fields.

Configure Field Sets on the Service Appointment.

Question # 24

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.

Create one Service Appointment with the total duration of the two jobs and assign two Resources.

Create two Service Appointments and schedule them to the same Resource.

Create one Service Appointment and schedule it to two different Resources.

Question # 25

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

Work Types, Skill Routing, Skill Requirements, Operating Hours

Case process, Work Types, Entitlements, and Milestones

Skill Requirements, Work Types, Case Process, Milestones

Work Types, Skill Requirements, Entitlements, and Milestones

Question # 26

Universal Containers’ (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Train Dispatchers to update the “Duration” field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the “Duration” field on the Work Order Line Item.

Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the “Duration” field on the Work Order Line Item.

Question # 27

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

Utilize a standard Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book specific to each country.

Question # 28

Universal Containers provides multiple service types (i.e, Installation, Maintenance, Break/Fix, etc). Each Service requires a variety of skills and certifications in order for a resource to excel. Which two configurations should a Consultant implement to meet this requirement? Choose 2 answers

Create Multiple Work Orders Line Items per service.

Select the relevant Work Types for each Resource.

Assign the appropriate Skills to Resources.

Use Work Types with required Skills.

Question # 29

In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers

Google Traffic Data

Resource’s Home Base

Service Appointments

Resource’s Travel Speed

Service Appointment Dependencies

Question # 30

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

Capture signature, update record, sync device, deliver Service Report.

Deliver Service Report, capture signature, update record, sync device.

Deliver Service Report, update record, sync device, capture signature.

Capture signature, sync device, update record, deliver Service Report.