Explain to the customer what you just did

Ask the customer if he is married

Ask the customer where he resides

Explain how the help desk benefits the customer

Their location should be explained to employees

They should be user-friendly

They should contain accurate information

They should be timely and relevant

They should replace the need for instructor-led training

Find someone else who can understand the customer better

Inform the customer that you cannot understand them and there is nothing you can do to help them

Ask the customer is there is someone else in their organisation for you to talk to

Tell the customer you are having difficulty understanding them

Customers will receive the same level of professionalism

It is an effective way to handle difficult customers

It is important to put the customer at ease

The close of a telephone call is as important as the greeting