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Last Update 19 hours ago Total Questions : 83
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What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
In which document can the events table be found?
Refer to the exhibit.
The reply-best vector command is applied to which BSR VDN/Vector?
A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)
You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
