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Avaya Aura® Call Center Elite Support Exam

Last Update 18 hours ago Total Questions : 83

The Avaya Aura® Call Center Elite Support Exam content is now fully updated, with all current exam questions added 18 hours ago. Deciding to include 7492X practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our 7492X exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these 7492X sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Avaya Aura® Call Center Elite Support Exam practice test comfortably within the allotted time.

Question # 11

Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

A.

Integrated Data Server

B.

Application Management Server

C.

License Director Server

D.

XML Server

E.

Media Director

Question # 12

In a multi-site BSR configuration, with 2 remote location site BSR Application form?

A.

1 status poll VDN and 1 interflow VDN

B.

1 status poll VDN and 2 interflow VDN

C.

2 status poll VDN and 2 Interflow VDN

D.

3 Status poll VDN and 2 Interflow VDN

Question # 13

When deploying a virtual environment, you should configure the applications in a specific order.

Which option provides the best order to verify the virtual environment?

A.

Application Enablement Services, Call Center Elite Multichannel, SQL database

B.

Avaya WebLM, Communication Manager, SQL database

C.

Call Center Elite Multichannel, Avaya WebLM, SQL database

D.

SQL database, Communication Manager, Avaya WebLM

Question # 14

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

A.

Network Call Redirection

B.

Look-ahead Interflow

C.

Virtual Outflow

D.

Enhanced Look-ahead Interflow

Question # 15

A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail.

What are two reasons that could be the root cause for this failure? (Choose two.)

A.

The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.

B.

The agents in Detroit are all in auxiliary work mode.

C.

There is no Best Service Routing application for the active Vector Directory Number (VDN).

D.

The Expected Wait Time for the skill in Detroit is being suppressed.

Question # 16

What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

A.

The second leg of the call is set up by the redirecting Communication Manager.

B.

Network Call Deflection is only available In Europe and must be compliant with ETSI

Supplementary Service Network Call Deflection.

C.

Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.

D.

NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.

E.

A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

Question # 17

What would trigger a vector event error?

A.

When vector processing reaches the maximum 1000 steps allowed

B.

When vector processing reaches the- maximum 100 steps allowed

C.

Misdirected calls

D.

Call Denial

Question # 18

A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T > with vector 102, and Allow VDN Override Is set to no.

Which VDN would be used for BSR Available Agent Strategy?

A.

VDN 6026

B.

VDN 6025

C.

VDN 6024

D.

VDN 6023

Question # 19

Which two components installed on the same PC does the TTrace tool require? (Choose two.)

A.

TTrace Server

B.

TTrace Console

C.

TTrace Config

D.

TTrace Log2Zip

Question # 20

Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura® Call Center Elite Multichannel in a virtual environment?

A.

Vmware

B.

vCenter

C.

Elite Multichannel

D.

vSphere

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