7492X Avaya Aura® Call Center Elite Support Exam exact Exam Questions

Avaya Aura® Call Center Elite Support Exam

Last Update 13 hours ago Total Questions : 83

The Avaya Aura® Call Center Elite Support Exam content is now fully updated, with all current exam questions added 13 hours ago. Deciding to include 7492X practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our 7492X exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these 7492X sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Avaya Aura® Call Center Elite Support Exam practice test comfortably within the allotted time.

Question # 1

Installing WebLM requires that steps should be performed in a particular order.

Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

It does not matter what order you install the applications in, as long as WebLM is at the end

Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable

Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables

Question # 2

Which two vector variable types are strictly global in scope? (Choose two.)

stepcnt

dow

value

ani

collect

Question # 3

A call center has four agents:

Agent 1 has experience with Sales and French.

Agent 2 has experience with Sales and English.

Agent 3 has experience with Support and English.

Agent 4 has experience with Sales and is bilingual in English and French

The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.

Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

Agent 1

Agent 2

Agent 3

Agent 4

Question # 4

A customer wants to use the TTrace application on their desktop to monitor remote servers.

Is this possible?

Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop

Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

No, the customer must use the TTrace application from another server

No, the customer must use the TTrace application on the server where it is running

Question # 5

While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?

The caller hears the feedback that Is provided by the sending switch.

The caller always hears ringback.

The caller hears the feedback that is provided by the receiving switch.

The caller always hears silence.

Question # 6

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent. Skill, or location to select, which two administration forms need to be administered? (Choose two.)

On the Feature Related System Parameters screen verity the BSR Tie Strategy field.

On the VDN form, verify BSR Tie Strategy field.

On the Hunt Group form verify BSR settings.

Verify Suppression Timer Is set correctly In the BSR application plan.

Question # 7

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.

In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

D4 – define escape points

D2 – describe the problem

D1 – establish a team

D3 – develop interim containment actions

D5 – choose corrective actions

Question # 8

A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents.

Which statement Is true?

Business Advocate can exist with FAS enabled.

SLM can exist without EAS enabled.

The Business Advocate feature and SI M cannot co-exist on the same system.

The Business Advocate feature con run on the same system that has SLM configured.