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Question # 4

What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)

A.

Max number of CA TSC

B.

Max number of NCA TSC

C.

Trunk Group for NCA TSC

D.

TSC Supplementary Service Protocol: b

E.

Route pattern must have TSC = N

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Question # 5

In which document can the events table be found?

A.

Troubleshooting Avaya Aura® Call Center Elite

B.

Programming Call Vectoring Features in Avaya Aura® Call Center Elite

C.

Administrator Guide tor Avaya Communication Manager

D.

Feature Description and Implementation for Avaya Communication Manager

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Question # 6

Refer to the exhibit.

The reply-best vector command is applied to which BSR VDN/Vector?

A.

Status Poll Vector

B.

Primary Vector

C.

Interflow vector

D.

Adjunct Vector

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Question # 7

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.

Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

A.

Network Call Redirection

B.

Look-ahead Interflow

C.

Virtual Outflow

D.

Enhanced Look-ahead Interflow

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Question # 8

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.

Which command would be the start point?

A.

list usage hunt-group 10

B.

list hunt group 10

C.

list usage extension xxxx(Where xxxx is the extension number)

D.

remove hunt-group 10

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Question # 9

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A.

It enables routing of calls to the agent that is most idle.

B.

It dynamically matches a customer to an optimal agent.

C.

It provides conditional routing of calls to agent queues.

D.

It allows for dynamic reporting of call center activities in custom methods.

E.

It uses advanced algorithms to efficiently route calls to agents.

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Question # 10

The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.

Which two commands would provide information to isolate the problem? (Choose two.)

A.

Display events extension

B.

Display events vector

C.

List trace vector

D.

List trace extension

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Question # 11

Refer to the exhibit.

Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable “A”?

A.

876549432

B.

3876

C.

9432

D.

87654

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Question # 12

Given the following conditions:

  • In the lousiness Advocate configuration
  • During call surplus conditions
  • If calls are waiting when an agent becomes available

The agent's selection method is Percent Allocation

How will the Communication Manager Interpret the highest priority call-.?

A.

As the highest skill level and the highest ratio of CWT/SO or PWT/SO

B.

As the highest skill level and the longest CW1 or PWI

C.

As the longest CWT or PW I

D.

As the oldest call waiting that best maintains the administered target allocations for all skills

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