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Genesys Cloud CX: Architect Certification

Last Update 19 hours ago Total Questions : 60

The Genesys Cloud CX: Architect Certification content is now fully updated, with all current exam questions added 19 hours ago. Deciding to include GCX-ARC practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our GCX-ARC exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these GCX-ARC sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Genesys Cloud CX: Architect Certification practice test comfortably within the allotted time.

Question # 4

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A.

Scripts

B.

Campaign Management

C.

Outbound Campaigns

D.

Schedules

Question # 5

What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?

A.

Timeout

B.

Inter-Digit Timeout

C.

No Entry Timeout

D.

Menu Selection Timeout

Question # 6

When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.

A.

True

B.

False

Question # 7

Select all the naming requirements for prompts. (Choose two.)

A.

A prompt name can begin with a letter.

B.

A prompt name can begin with a numeric or special character.

C.

A prompt name can contain letters, underscore, and numbers.

D.

A prompt name can contain spaces or special characters.

Question # 8

Which feature is a way to group and segregate objects used in the contact center, such as Architect flows, queues, users, and campaigns, within the same organization?

A.

Prompts

B.

Schedule

C.

Divisions

D.

Decision

Question # 9

Why must you create queues for ACD functionality to work?

A.

Queues are the waiting lines for the agents who will be assigned interactions through ACD

B.

Queues provide ACD with a means to determine the skill level requirement of an interaction

C.

Queues are the waiting lines for interactions that are routed using ACD

D.

Queues match agents to an appropriate interaction using ACD