What security property page would you choose to configure access to interaction Client features, such as, record, listen, pick-up, and hold?

You need to import a list of phones into the Managed IP Phones container.

What two prerequisites are required in order to be able to successfully use the import option in the Managed IP Phone Assistant? (Choose two.)

When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.

What operation would you use to configure this functionality?

You have configured your default profile and default schedule to have the functionality that you wish callers to hear when they dial in during regular business hours. Now you want to assign your main number to the default profile.

How would you assign the main number to the default profile?

What queue type requires handler customization to configure and finalize ACD processing?

What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?

What application enables the IC system administrator to configure virtually every aspect of the Interaction Center on an ongoing basis?

You have created a wrap-up code called " Information " that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.

In what container are wrap-up codes assigned?

What must an Administrator configure in order to allow a user to take advantage of CIC Unified Messaging features?

You want to configure your automated attendant so that when a caller wants to speak directly to a sales representative in the Sales workgroup, they press 1.

What type of operation in interaction Attendant would you use for this functionality?