GE0-806 Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Last Update 2 hours ago Total Questions : 85

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Question # 1

What task can using WFM Web for Supervisors allow you to do?

Assign Agents into the teams

Approve vacation

Create a Vacation rule

Assign an Agent into Agent Group

Question # 2

Where in WFM Configuration Utility do you define business hours for a contact center?

Organization

Activity Policies

Contract Site Rules

Contract Availability

Rotating Patterns

Question # 3

At what point can an Agent see his own schedule through WFM web Agent?

Once the schedule is published

Once the configuration, policy and Calendar are configured

Once the forecast is published and the Agent runs the Scheduler

Once the Supervisor runs the scheduler

Question # 4

How does the Meeting Scheduler in WFM utilizethe & apos; Minimum % of required attendees & apos; field?

The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents

The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting

The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees

The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting