In SailPoint IdentityNow, provisioning is the process of granting or revoking access to systems and applications based on access requests or changes in user identity attributes. The scenario describes John Doe requesting access to the "Sales" profile in Salesforce, which is approved by his manager.

However, simply approving an access request does not automatically trigger provisioning unless specific conditions are met:

Provisioning Policy: For the access to be provisioned, SailPoint IdentityNow requires a provisioning policy that defines the action to be taken after the approval process. This policy is often configured to specify whether access should be granted or denied after approval. If no provisioning policy is linked to the requested access, no action will be triggered.

Source Configuration: The Salesforce source (connector) in SailPoint IdentityNow must also be properly configured to handle provisioning tasks. Without proper configuration of the Salesforce source, no provisioning action will be sent even if the request is approved.

Manual Provisioning Workflow: In some cases, IdentityNow might be configured to require manual intervention after approval (e.g., triggering a manual provisioning workflow or an additional step) to enforce the provisioning action. If this configuration is missing, the approved request will not lead to automatic provisioning.

Since the scenario does not explicitly state that a provisioning policy or source configuration exists to handle the access request, the correct conclusion is that no provisioning would be sent out.

Key Reference from SailPoint Documentation:

Provisioning Concepts in IdentityNow: Documentation emphasizes that provisioning is triggered by defined workflows and provisioning policies that link the request to the connector source. Without these, the approval does not lead to actual provisioning.

Yes, reviewing the log files in the /home/sailpoint/log directory is a standard troubleshooting step for diagnosing a failed VA. The log files, such as relay.log, vs_agent.log, and others, can provide detailed error messages and insights into what might be causing the VA failure, such as connectivity issues, service failures, or configuration problems.

Key Reference from SailPoint Documentation:

Log Files for VA Troubleshooting: SailPoint's best practices for troubleshooting VA issues involve reviewing log files to check for error messages or warnings that can help identify the root cause of the failure.

Yes, evaluating available campaign administration filters is a best practice before generating the campaign preview. Campaign filters allow administrators to control the scope of the campaign by filtering users, entitlements, or other criteria, which is crucial for tailoring the certification to the right audience. By evaluating and applying filters, administrators ensure that only the relevant users and entitlements are included in the certification campaign, leading to more effective and targeted certifications.

References:

SailPoint IdentityNow Campaign Administration Guide.

SailPoint IdentityNow Certification Campaign Filtering and Scope Documentation.

Yes, the search syntax @accounts( source.name:"AD" AND state:"disabled" ) is correct, as it matches the necessary criteria for finding disabled AD accounts. This query searches for accounts in the AD source where the account state is set to "disabled," which effectively filters for the desired result.

Key Reference from SailPoint Documentation:

Correct Syntax for Disabled Accounts: The search correctly identifies accounts with a disabled state using this syntax.

Yes, custom connector configurations in SailPoint IdentityNow can have account correlation settings defined. Account correlation is used to link accounts from different sources to the correct identity in IdentityNow. When configuring a custom connector, it is possible to define how accounts from the connected system are correlated to existing identities based on attributes like usernames or other unique identifiers.

Key Reference from SailPoint Documentation:

Custom Connector Configuration: SailPoint allows for the definition of account correlation settings in custom connectors to ensure proper linking of external accounts to internal identities.

Yes, using a query select statement with a clause to match the incoming account to an existing account is a key configuration for the Single Account SQL Query in a JDBC connector. This query is used to fetch specific account details from the database and must be written in such a way that it uniquely identifies each account, ensuring accurate correlation between the data in the source and the identities in IdentityNow. Properly configuring this SQL query ensures the right accounts are matched and managed.

References:

SailPoint IdentityNow JDBC Connector Single Account Query Configuration Guide.

SailPoint IdentityNow SQL Query Best Practices Documentation.

The Web Services connector in SailPoint IdentityNow does not support SAML authentication. SAML is primarily used for Single Sign-On (SSO) authentication for web applications, whereas the Web Services connector in IdentityNow typically supports Basic Authentication, OAuth, or custom header-based authentication for API-based integrations. SAML authentication is generally used for federated identity management rather than for API-based interactions.

References:

SailPoint IdentityNow Web Services Connector Configuration Guide.

SailPoint IdentityNow Authentication Methods for Connectors.