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ITIL Foundation Certification - IT Service Management

Last Update 19 hours ago Total Questions : 324

The ITIL Foundation Certification - IT Service Management content is now fully updated, with all current exam questions added 19 hours ago. Deciding to include ITIL-Foundation practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-Foundation exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-Foundation sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL Foundation Certification - IT Service Management practice test comfortably within the allotted time.

Question # 4

Which process would ensure that utility and warranty requirements are properly addressed in service designs?

A.

Availability management

B.

Capacity management

C.

Design coordination

D.

Release management

Question # 5

Which statement about the emergency change advisory board (ECAB) is CORRECT?

A.

The ECAB considers every high priority request for change

B.

Amongst the duties of the ECAB is the review of completed emergency changes

C.

The ECAB will be used for emergency changes where there may not be time to call a full CAB

D.

The ECAB will be chaired by the IT director

Question # 6

Which of the following processes are performed by the service desk?

1. Capacity management

2. Request fulfilment

3. Demand management

4. Incident management

A.

All of the above

B.

3 and 4 only

C.

2 and 4 only

D.

2 only

Question # 7

Which of the following is the BEST description of a centralized service desk?

A.

The desk is co-located within or physically close to the user community it serves

B.

The desk uses technology and other support tools to give the impression that multiple desk locations are in one place

C.

The desk provides 24 hour global support

D.

There is a single desk in one location serving the whole organization

Question # 8

Which function or process would provide staff to monitor events in an operations bridge?

A.

Technical management

B.

IT operations management

C.

Request fulfilment

D.

Applications management

Question # 9

Which of the following activities are performed by a service desk?

1. Logging details of incidents and service requests

2. Providing first-line investigation and diagnosis

3. Restoring service

4. Implementing all standard changes

A.

All of the above

B.

1, 2 and 3 only

C.

2 and 4 only

D.

3 and 4 only

Question # 10

Which one of the following functions would be responsible for the management of a data centre?

A.

Technical management

B.

Service desk

C.

Application management

D.

Facilities management

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