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ITIL Foundation Certification - IT Service Management

Last Update 7 hours ago Total Questions : 324

The ITIL Foundation Certification - IT Service Management content is now fully updated, with all current exam questions added 7 hours ago. Deciding to include ITIL-Foundation practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our ITIL-Foundation exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these ITIL-Foundation sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any ITIL Foundation Certification - IT Service Management practice test comfortably within the allotted time.

Question # 31

Which process is responsible for sourcing and delivering components of requested standard services?

A.

Request fulfilment

B.

Service portfolio management

C.

Service desk

D.

IT finance

Question # 32

What is the PRIMARY process for strategic communication with the service provider ' s customers?

A.

Service catalogue management

B.

Service portfolio management

C.

Service desk

D.

Business relationship management

Question # 33

Access management is closely related to which other process?

A.

Capacity management only

B.

3rd line support

C.

Information security management

D.

Change management

Question # 34

Which of the following is the BEST description of a service-based service level agreement (SLA)?

A.

The SLA covers one service, for all the customers of that service

B.

The SLA covers an individual customer group for all services they use

C.

An SLA that covers all customers for all services

D.

An SLA for a service with no customers

Question # 35

Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A.

Service level management

B.

Financial management

C.

Demand management

D.

Risk management

Question # 36

What are the categories of events described in the ITIL service operation book?

A.

Informational, scheduled, normal

B.

Scheduled, unscheduled, emergency

C.

Informational, warning, exception

D.

Warning, reactive, proactive

Question # 37

Which one of the following statements about incident reporting and logging is CORRECT?

A.

Incidents can only be reported by users

B.

Incidents can be reported by anyone who detects a disruption or potential disruption to normal service

C.

All calls to the service desk must be logged as incidents

D.

Incidents reported by technical staff must also be logged as problems

Question # 38

Which one of the following do technology metrics measure?

A.

Components

B.

Processes

C.

The end-to-end service

D.

Customer satisfaction

Question # 39

Which of the following is NOT one of the five individual aspects of service design?

A.

The design of the service portfolio, including the service catalogue

B.

The design of new or changed services

C.

The design of market spaces

D.

The design of the technology architectures

Question # 40

The consideration of value creation is a principle of which stage of the service lifecycle?

A.

Continual service improvement

B.

Service strategy

C.

Service design

D.

Service transition

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