MB-280 Microsoft Dynamics 365 Customer Experience Analyst exact Exam Questions

Microsoft Dynamics 365 Customer Experience Analyst

Last Update 20 hours ago Total Questions : 134

The Microsoft Dynamics 365 Customer Experience Analyst content is now fully updated, with all current exam questions added 20 hours ago. Deciding to include MB-280 practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our MB-280 exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these MB-280 sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Microsoft Dynamics 365 Customer Experience Analyst practice test comfortably within the allotted time.

Question # 11

Your organization is using Dynamics 365 Sales to track its sales pipeline, and you have implemented sales forecasting using the out-of-the-box sample forecast configuration.

The vice president of sales wants the forecast to categorize lost deals using the more detailed opportunity status code reasons of "Cancelled" and "Outsold."

You need to enable the detailed categorization requested by the vice president of sales.

Which two actions should you take? Each answer presents part of a solution. (Choose two.)

NOTE: Each correct selection is worth one point.

Add the detailed lost reasons to the opportunity forecast category option set.

Create a new cloud flow to map opportunity state code to forecast category.

Add the detailed lost reasons to the msdyn_forecastinstance status code option set.

Update the field mappings in the Opportunity Forecast Category Mapping Process workflow.

Question # 12

You are setting up a product catalog.

The product catalog must be set up with the following parameters:

● $100.00 off if a customer buys more than 10 cases

● $10.00 less if a customer buys two different products together instead of individually

● Single product sold in quantities of 1, 6, and 12; price per unit decreases as quantities increase

You need to set up the parameters.

What should you configure? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 13

You need to create a custom insight card to display tier change notifications per the global sales lead's request.

Which five actions should you perform in sequence? To answer, move the five appropriate actions from the list of actions to the answer area. Arrange the five actions in the correct order.

Question # 14

You are a Dynamics 365 Sales administrator. You create a forecast by using the forecast category layout shown in the exhibit:

Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.

NOTE: Each correct selection is worth one point.

Question # 15

BDM3 is reviewing relationship analytics for several Northwind Traders opportunities.

You need to help BDM3 understand which internal and external contacts are considered contacts of interest for relationship analytics KPI calculations for the two opportunities shown in the following exhibit.

Use the drop-down menus to select the answer choice that completes each statement.

NOTE: Each correct selection is worth one point.

Question # 16

A sales manager wants to set up goals for all salespeople. The goal measurement is based on the total outgoing calls finished each year. The goals for the fiscal year are based on a calendar year (January - December).

You need to create the rollup query for the goal metrics.

Which option should you select? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Question # 17

DRAG DROP

A company uses Dynamics 365 Sales to manage product lines.

You need to set up the product catalog, including the ability for sellers to apply quantity discounts.

In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.

Answer:

Explanation:

A screenshot of a computer Description automatically generated

The correct order of actions to set up a product catalog, including the ability for sellers to apply quantity discounts, is as follows:

Create units.

Add products.

Create price lists.

Add price list items.

Create discount lists.

Create Units:

Start by defining units (e.g., each, box, dozen) for your products. Units specify how products are measured and sold, which is essential for setting pricing and discounts.

This step ensures that all products have consistent units of measure before adding them to the catalog.

[Reference: Microsoft Documentation - Set Up Units in Dynamics 365 Sales, Add Products:, After units are created, add products to the catalog. Each product will have an associated unit and a description that defines it within the catalog., Ensure products are added with complete details to enable proper pricing and discounting later., Reference: Microsoft Documentation - Create and Manage Products, Create Price Lists:, Next, create price lists that define the pricing for products. Price lists can be specific to regions, customer types, or other criteria and are essential for associating products with prices., A price list is necessary for assigning product prices, enabling you to link prices with discount lists in the subsequent steps., Reference: Microsoft Documentation - Set Up Price Lists, Add Price List Items:, Add price list items to assign specific products to price lists and set their prices. This links each product with its pricing based on the price list created earlier., It allows flexibility to have different pricing structures for the same product across multiple price lists if needed., Reference: Microsoft Documentation - Add Price List Items, Create Discount Lists:, Finally, create discount lists to apply quantity discounts on products. Discount lists define percentage or flat rate discounts based on purchase quantities, which can then be applied when products are added to sales orders or quotes., This step ensures that sellers can apply quantity-based discounts, meeting the requirement for the product catalog setup., Reference: Microsoft Documentation - Create and Configure Discount Lists, By following these steps in the specified order, you can set up a product catalog that includes units, products, price lists, price list items, and discount lists, allowing sellers to manage product pricing and apply quantity discounts effectively., , ]

Question # 18

You are a Dynamics 365 Sales consultant for a food service company. The company caters meals for client companies.

The company wants to set up a product bundle so that the sales staff does not forget items when they create an opportunity.

The lunch bundle is created at $200.00. It will include the following.

You need to explain how the sales staff should manage the product bundle in the opportunity. What should they do for each scenario? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question # 19

You need to create and start a new customer journey to send "Welcome" emails to new customers.

Which three actions should you perform in sequence before you publish the journey? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

Question # 20

BDM1 has returned from vacation and needs to catch up on their scheduled tasks and activities.

Which two items can BMD1 select to see a reminder card for the meeting BDM2 scheduled in the assistant? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.