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Question # 4

In an administered vertical marketing system,:

A.

there are contractual relationships between all parties.

B.

there is common ownership of goods.

C.

one member can directs the actions of another member.

D.

there are franchise relationships between channel members.

E.

there is no dominant member; all members have equal power.

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Question # 5

Within the buying center, deciders are people who

A.

handle the paperwork of the actual purchase.

B.

control the flow of information in the buying center.

C.

ultimately determine any part of or the entire buying decision.

D.

influence other members of the buying center in making the final decision.

E.

actually use and evaluate the product or service.

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Question # 6

Whenever Donald calls on potential pest control customers, he emphasizes the fact that, unlike the national franchise competitors, he is a local business person and has been in business over twenty years. Donald is_____ his business relative to his competition.

A.

segmenting

B.

repositioning

C.

positioning

D.

valuing

E.

re-mapping

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Question # 7

Casey Toys, a toy company, deliberately prints a high price label on its products so that stores can sell its products at seemingly huge discounts. Casey is violating the ethical norm of _____ in the AMA Statement of Ethics.

A.

manufacturing easily consumable products

B.

fostering trust in the marketing system

C.

doing no harm

D.

creating products with no fine print

E.

erring on the side of excess information

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Question # 8

Peltz, a chewing gum manufacturer, markets chewing gum in a variety of flavors. The company also sells cardamom- and clove-flavored chewing gum under the Peltz brand. Five years after the introduction of the cardamom and clove flavors, the name Peltz is synonymous with cardamom- and clove-flavored chewing gum. Which of the following aspects of the Peltz brand is exemplified in this scenario?

A.

Brand awareness

B.

Perceived value

C.

Brand parity

D.

Brand loyalty

E.

Brand extension

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Question # 9

Which of the following is a source of quantitative research?

A.

In-depth interviews

B.

Social media sites

C.

Scanner data

D.

Projective techniques

E.

Focus groups

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Question # 10

The profit earned by a product is at its lowest during the _____ stage of the product life cycle.

A.

introduction

B.

maturity

C.

growth

D.

accelerated development

E.

decline

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Question # 11

_____ appeal aims to satisfy consumers’ sensitive desires rather than their utilitarian needs.

A.

Emotional

B.

Ethical

C.

Informational

D.

Egoistic

E.

Logos

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Question # 12

When conducting a SWOT analysis, opportunities and threats are likely to arise from:

A.

assets and financial performance.

B.

key personnel.

C.

changes in consumer preferences.

D.

the company's core competencies.

E.

the location of the company.

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Question # 13

_____ is the two-way flow of communication between a buyer and a seller that is designed to influence the buyer’s purchase decision.

A.

Advertising

B.

Direct marketing

C.

Public relation

D.

Sales promotion

E.

Personal selling

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Question # 14

_____ survey type has questions that are open ended and allow respondents to answer in their own words.

A.

Structured

B.

In-depth

C.

Focus

D.

Unstructured

E.

Panel

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Question # 15

The place aspect of the marketing mix typically involves interactions between the marketer and _____.

A.

customers

B.

regulatory bodies

C.

suppliers

D.

customers

E.

advertisers

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Question # 16

Which of the following is a disadvantage of outdoor marketing?

A.

It cannot be linked to detailed content.

B.

It is relatively more flexible than newspaper advertising.

C.

It offers reduced chances of repeat exposure.

D.

It is highly expensive.

E.

It offers very limited exposure time.

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Question # 17

Moul, a diaper manufacturer, is developing a media plan that involves trying to expose its target audience to its new advertisement about ten times. Moul is trying to increase its advertisement's _____.

A.

reach

B.

repetition

C.

frequency

D.

targeting

E.

exposure

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Question # 18

In which of the following cases is a firm making a business decision based on a strength, as identified in a SWOT analysis?

A.

Celeborn Foods decided to sell a line of fast food in the Cambrian market as the company's product development team had significant experience in the market.

B.

Crichton Inc. decided against opening a business in Cambria when the country's economy suffered a depression.

C.

Aeryn Cosmetics decided to intensify its marketing efforts in the market when its closest competitor went out of business.

D.

Green Bay Inc. changed its manufacturing process after the government imposed a new tax on one of the ingredients in its product.

E.

Orangejello Inc. modified its product in the Cambrian market, to account for local tastes and preferences.

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Question # 19

Three teenage girls spent hours at a store trying on various outfits, looking at possible combinations, and asking each other, “How do you think this outfit looks on me?” This situation is most closely related to which of the following situational influences?

A.

Purchase tasks

B.

Social surroundings

C.

Physical surroundings

D.

Temporal effects

E.

Antecedent states

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Question # 20

Talyn Cosmetics sells high-end cosmetics that are coveted by women, but are priced out of the budgets of most average buyers. Talyn wants to enter the Arian market and is conducting market research to identify the market segment on which it should focus its strategy. Researchers send out a questionnaire to a vast pool of potential customers in Aria and analyze the results. Which of the following questions should research analysts focus on to identify the target segment?

A.

Would you choose Talyn Cosmetics over other cosmetics brands in the market? Why?

B.

Would you be interested in buying Talyn Cosmetics? What is the most you would be willing to spend on a brand of cosmetics?

C.

What is your preferred mode of purchase of cosmetics—retail stores or online?

D.

List your favorite brands of cosmetics.

E.

How old were you when you began using cosmetics?

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Question # 21

Which of the following is true of a conventional marketing channel?

A.

It is also known as a vertical marketing system.

B.

In this system, each member acts in the best interest of the other members.

C.

In this channel, one member has control over the others.

D.

In this system, each member strives to satisfy its own objectives.

E.

It includes contractual, administered, and corporate marketing systems.

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Question # 22

Stavely Publishing is conducting a SWOT analysis of its marketing environment. In this analysis, the company will identify its strengths and weaknesses from _____.

A.

its customer base

B.

government regulations impacting its products

C.

its production department

D.

changes in the country's economic environment

E.

its competitors' marketing strategies

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Question # 23

Which of the following is likely to be true of passive customers?

A.

They are likely to complain about the product or service.

B.

They are likely to seek negative information about products.

C.

They are likely to remain from repurchasing a product.

D.

They are likely to recommend the product to others.

E.

They are likely to seek positive feedback from friends.

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Question # 24

When firms collude to set prices for products, it is referred to as _____.

A.

price discrimination

B.

price fixing

C.

predatory pricing

D.

tying arrangements

E.

exclusive dealing

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Question # 25

Which of the following is a feature of public relations?

A.

It entails purchasing time and space in media for placing messages.

B.

It is designed to support the promotional activities of a firm.

C.

It encourages the purchase of s coupons, rebates, contests, free samples.

D.

It involves face-to-face communication with potential buyers.

E.

It includes e-mail and mobile marketing.

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Question # 26

In the typical communication process, the message originates from the _____.

A.

receiver

B.

transmitter

C.

sender

D.

creator

E.

decoder

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Question # 27

_____ represents the difference between what the customer really wants and what he or she will accept before going elsewhere.

A.

Strength of preference

B.

Threshold level

C.

Service quality gap

D.

Voice-of-customer

E.

Zone of tolerance

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Question # 28

Pluto Inc. creates a new software and promotes it through facebook and other similar networking sites. The company is attempting to create interest and is currently in the first stage of the 4E framework. In this scenario, the company is using social networking to create_____.

A.

enlightenment

B.

experience

C.

entitlement

D.

engagement

E.

excitement

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Question # 29

CL Inc. an American fast-food chain enters into an agreement with Mars Corp., a British firm. According to the terms of the contract, Mars Corp. can use CL's brand name, image, logo and business format for a specified fee. This type of market entry is known as _____.

A.

strategic alliance

B.

franchising

C.

joint venture

D.

direct investment

E.

exporting

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Question # 30

A group of firms that make and deliver a given set of goods and services is known as a _____.

A.

market segment

B.

line extension

C.

focus group

D.

supply chain

E.

marketing mix

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Question # 31

What is the revenue share of requirements of a brand that sells $80,000 worth of its product and whose customers buy $200,000 worth of products in the same product category?

A.

10%

B.

20%

C.

30%

D.

40%

E.

50%

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Question # 32

In Travnia, an industrial country, the government controls most of the utilities, including power and water supply. The bottled-water market, however, has four major players: Balk, Pentl, Valr, and Tidum. Each of the companies markets its product using a distinct branding strategy. In an attempt to gain a larger market share, Pentl reduces the price of its products by 10%. It expects to make up for the lost revenue from an increase in sales. Which of the following is true of this scenario?

A.

The government's control of most of the utilities including power and water supply represents monopolistic competition.

B.

The power supply industry in Travnia is oligopolistic in nature.

C.

The competition in the bottled-water industry represents pure competition.

D.

Pentl's current pricing strategy can be termed as predatory pricing.

E.

A price war would erupt if the other firms reduced prices, too, and forced Pentl to reduce prices further.

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Question # 33

Which of the following would be considered a strength in a typical SWOT analysis?

A.

a reputation for delivering quality products

B.

the exit of a competitor from the market

C.

increased disposable income among the target population

D.

a relaxation in government regulations concerning the company's product

E.

the failure of a rival product

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Question # 34

The service quality dimension of assurance refers to:

A.

the ability to perform the service dependably and accurately.

B.

the willingness to help customers and provide prompt service.

C.

the caring, individualized attention provided to customers.

D.

the knowledge of and courtesy by employees and their ability to convey trust and confidence.

E.

the appearance of physical facilities, equipment, personnel, and communication materials.

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Question # 35

When Lily, a travel agent, she sells an expensive vacation package, she encourages the customer to buy travel insurance, which provides reimbursement in case of trip cancellation due to illness or another emergency. Jordana is trying to reduce her customers'_____ risk.

A.

psychological

B.

financial

C.

performance

D.

social

E.

physiological

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Question # 36

Which of the following is a tool used to determine amount of traffic using a site, visiting a blog or tweeting about it?

A.

Bounce analysis

B.

Click paths

C.

Conversion rates

D.

Bounce rate

E.

Hits

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Question # 37

Fin, an online clothes retailer, sells products from multiple brands. Some of the brands are expensive. Clling, a brand of t-shirts, usually sells products at more than $50 a piece. During Christmas, however, Fin offers a 25% discount on Clling that entices non-regular customers of Clling to pick up its products. The increase in sales volume offsets the discount offered. In this case, Fin is using a ____ pricing strategy.

A.

status quo

B.

target return

C.

everyday low

D.

high/low

E.

predatory

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Question # 38

Marielle Farm sells bakery and dairy products in the U.S. It sells three varieties of cheese, six types of breads, four types of jams, five types of cookies, and eight different varieties of croissants. What is the breadth of Marielle's product mix in this scenario?

A.

3

B.

4

C.

5

D.

6

E.

8

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Question # 39

DRM Bikes received an order for a customized bike. Bret, the employee in charge of ordering parts for the custom bikes, ordered two fewer clamping bolts and realized the mistake only after his co-worker Julio complained of a shortage in clamping bolts. Julio suggested that it was best to inform the customer about the situation and place a new order for a set of bolts. Martino, Bret's co-worker, suggested using an old pair of bolts because the average customer wouldn't recognize the difference. However, Bret knows that the customer is an experienced biker who will notice the difference, and hence suggested that they use the old pair on a bike for a customer who would not. Considering the evidence presented, what is the ethical step for the sales manager to take?

A.

Act on Bret's advice.

B.

Act on Julio's advice.

C.

Act on Martino's advice.

D.

Use an old set of bolts now and replace them when the customer comes back for the first bike service.

E.

Tell the customer that they faced a mechanical problem and hence delivery would be delayed.

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Question # 40

Which of the following is true of price elasticity?

A.

The lower the number of substitute products, the higher the price elasticity of demand for a given product.

B.

Rises in income can lead to drops in price elasticity even though product prices are constant.

C.

Products for which demand is highly inelastic are susceptible to minor changes in price.

D.

Generally, if demand for a product is inelastic, lowering the price will appreciably increase demand.

E.

Consumers are generally more sensitive to price decreases than to price increases.

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Question # 41

Venus Inc., an American firm, enters into the Chinese market in association with its local partner, Xy Inc. According to the terms of the contract, the firms agreed to share profits and control, and also pool resources. Moreover, the firms also agreed to share financial burdens as well. This scenario is an example of _____.

A.

Direct exporting

B.

Direct investment

C.

Joint venture

D.

Licensing

E.

Franchising

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Question # 42

In a franchise system,:

A.

the franchisor operates a retail outlet using a name and format developed and supported by the franchisee.

B.

the franchisee pays a lump sum plus a royalty on all sales in return for the right to operate a business in a specific location.

C.

the franschisee has complete control over the store design, products or services sold, management training, and advertising.

D.

franchisors receive all profits that the franchisees generate, and pay franchisees a fixed sum.

E.

franchisees are responsible for advertising, product development, and system development.

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Question # 43

Which of the following is an advantage of using primary data sources?

A.

It requires very little time and effort.

B.

It is inexpensive.

C.

It does not require any sophisticated training.

D.

It offers a lesser scope for bias.

E.

It does not require experience to design the study.

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Question # 44

_____ is a communication used to prompt repurchases, especially for products that have gained market acceptance and are in the maturity stage of their life cycle.

A.

Reminder advertising

B.

Persuasive advertising

C.

Informative advertising

D.

Product advertising

E.

Institutional advertising

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Question # 45

Current size, and expected growth rate, market competitiveness, and market access are a part of the _____ criterion.

A.

substantialness

B.

profitability

C.

identifiability

D.

reachability

E.

responsiveness

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Question # 46

The _____ component of attitude reflects a person’s belief system, or what we believe to be true.

A.

behavioral

B.

affective

C.

perceptive

D.

physiological

E.

cognitive

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Question # 47

Which of the following is true of low-involvement customers?

A.

They scrutinize an advertisement in a thorough manner.

B.

They pay more attention to quality.

C.

They process key elements of a message deeply.

D.

They are likely to have superficial impressions.

E.

They pay more attention to price.

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