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Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Last Update 4 hours ago Total Questions : 63

The Avaya Aura® Contact Center Maintenance and Troubleshooting Exam content is now fully updated, with all current exam questions added 4 hours ago. Deciding to include 3313 practice exam questions in your study plan goes far beyond basic test preparation.

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Question # 11

In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?

A.

SIP Proxy Server

B.

SIP Gateway Manager

C.

SIP Computer Telephony Integration (CTI)

D.

SIP Redirect Server

Question # 12

You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.

At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

A.

80%

B.

85%

C.

90%

D.

95%

Question # 13

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

A.

F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log

B.

D:\Avaya\Logs\CCMS\SGM\SipMessages0.log

C.

C:\Avaya\Logs\CCMS\SipMessages0.log

D.

D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

Question # 14

The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file.

If an application installation fails, which directory provides detailed logs on the installation failure?

A.

C:Avaya\Logs\Sysops\MSiLogs

B.

C: Avaya\Logs\Sysops\UniversalInstall

C.

C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration

D.

C: Avaya\Logs\Sysops\MSiLogs\InstallLogs

Question # 15

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

A.

rtrtrace

B.

mCast.exe

C.

icertdtrace

D.

mRcv.exe

Question # 16

Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g. Email, IM, Outbound, Web Chat, and etc.)?

A.

CCMA > Multimedia

B.

Multimedia Dashboard

C.

Multimedia Administrator

D.

CCMM Database Logging

Question # 17

You are in the process of troubleshooting the Contact Center License Manager.

You must confirm that the server identified in the Contact Center License Manager Registry key matches the Contact Center License Manager server configured in which utility?

A.

Access and partition Manager

B.

server configuration

C.

Contact center Management

D.

Multimedia Administration Tool

Question # 18

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

A.

The call is disconnected and you must refresh the real-time Display Report.

B.

The call is remove from the utility and from the real -time Display report.

C.

The call is removed from the utility but will remain on the Real-Time Display Report.

D.

The call is removed from the Real-Time Display Report and the call is disconnected.

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