3313 Avaya Aura® Contact Center Maintenance and Troubleshooting Exam exact Exam Questions

Avaya Aura® Contact Center Maintenance and Troubleshooting Exam

Last Update 4 hours ago Total Questions : 63

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Question # 1

The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

AAMS SIP message logs

Network SIP message logs

CCMS_ASM message logs

CCMS SIP message logs

Question # 2

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing.

Which three pieces of information is included in the logs? (Choose three.)

Severity

Event Session

Event ID

Event Class

Question # 3

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

200 ACK

200 Ringing

180 Ringing

180 ACK

Question # 4

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files.

How would you make an archive of the log files to provide to support personnel?

Create a ZIP archive of all files in D:\Avaya\Logs\CCT.

The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.

Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot

Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

Question # 5

Which Avaya Aura® Contact Center (AACC) support document will help you verify the Platform Vendor Independent (PVI) supported hardware?

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Platform Integration

Avaya Aura® Contact Center Overview and Specification

Avaya Aura® Contact Center and Avaya Aura® Unified Communications Solution Description

Avaya Aura® Contact Center commissioning for Avaya Aura® Unified Communications

Question # 6

A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

The call is disconnected and you must refresh the Real-Time Display Report.

The call is removed from the utility and from the Real Time Display Report.

The call is removed from the utility but will remain on the Real-Time Display Report

The call is removed from the Real-Time Display Report and the call is disconnected.

Question # 7

In a Voice and Multimedia Contact Server with an Avaya Aura® Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.

When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.

Contact Center Manager Administration (CCMA) supplies license keys as required.

WebLM is configured on the AAMS to provide the required license keys.

Question # 8

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

SIP Redirect Server

SIP Gateway

Back-to-Back User Agent (B2BUA)

SIP Gateway Manager

Question # 9

While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report.

Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

Contacts %Abandoned

Contacts Redirected

Contacts Answered

Contacts Offered

Question # 10

The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.

Which three statements regarding the Call by-Call report are true? (Choose three.)

If a call is queued and an announcement is played, the event will be included in the event column.

The Call-by-Call report can include several reporting intervals.

You can enable Call-by-Call statistics for reports on a per application basis.

The Call ID is the identifier that ties alt information together to produce the complete record for each call.