What are two types of upgrades available for CCE? (Choose two.)
Common Ground
User Interface
Deviation
Technology Refresh
Standard
There are two types of upgrades available for CCE: Common Ground and Standard. A Common Ground upgrade is a type of upgrade that allows you to upgrade from one major release to another major release without having to rebuild your configuration. A Common Ground upgrade preserves your existing configuration and data, and applies the new features and enhancements of the new release. A Common Ground upgrade is supported for certain releases and deployment models, and requires a specific upgrade path. A Standard upgrade is a type of upgrade that allows you to upgrade from one minor release to another minor release within the same major release. A Standard upgrade also preserves your existing configuration and data, and applies the bug fixes and minor enhancements of the new release. A Standard upgrade is supported for all releases and deployment models, and does not require a specific upgrade path12. References:
Which account does PCCE wizard use for logins to access the appropriate server and enable interfaces, databases, and protocols?
Setup login
Windows login
Local administrator login
Service Account login
Answer: D
The PCCE wizard uses the Service Account login for logins to access the appropriate server and enable interfaces, databases, and protocols. The Service Account login is an existing Active Directory user in the same domain as the Packaged CCE servers. This account is added to the Service group during the initialization of the Packaged CCE deployment type. The Service Account login has the required permissions to access the SQL Server, the Organizational Units, and the Security Groups for the Packaged CCE components.
References:
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
Call Settings-> IVR Settings->Network VRU Scripts
Route Settings -> Media Routing Domain
Route Settings -> Sip Server Groups
Desktop Settings -> Resources -> Call Variables Layout
Microapps are small applications that run on the CVP server and provide interactive voice response (IVR) functionality. They can play prompts, collect digits, perform database lookups, and transfer calls. Microapps are defined and configured using PCCE Web Administration Manager (S.P.O.G) under the Call Settings -> IVR Settings -> Network VRU Scripts menu. Here, you can create, modify, or delete network VRU scripts that reference the microapps and specify the parameters for each microapp. You can also associate the network VRU scripts with call types and dialed numbers to invoke them in the call flow12. References: Troubleshooting Cisco Contact Center Enterprise (CCET) course outline1, Contact Center Enterprise Troubleshooting and Configuration document2.
Which sync job runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state?
OnDemand
Automated differential
Push
Manual differential
Answer: B
The sync job that runs every 10 minutes to bring back the OUT_OF_SYNC machine to the IN_SYNC state is the Automated differential sync job. This sync job compares the configuration of the Packaged CCE components on the primary and secondary nodes and applies the changes to the secondary node if there is any difference. The Automated differential sync job is enabled by default and runs every 10 minutes. It can also be triggered manually from the SPOG UI12.
References:
What are two functions of a SIP Proxy Server? (Choose two.)
centralizes dial plans
connects to Call Router
handles box-to-box redundancy
helps to centralize the administration and call control
load balancer for HTTP and SIP
A SIP proxy server is a component of a SIP network that handles the setup and termination of calls between SIP devices. It also performs functions such as registration, authorization, network access control, and network security. Some of the functions of a SIP proxy server are:
References:
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
defined as Configuration Based
VMware vSphere is optional
VMware vCenter is required
defined as Rule Based
VMware vSphere is required
= UC on UCS Tested Reference Configuration (TRC) is a type of deployment option for Cisco Unified Communications applications on Cisco Unified Computing System (UCS) servers. TRC is defined as Configuration Based, which means that it specifies the exact hardware configuration, including server model, CPU, memory, disk, RAID settings, BIOS settings, and network adapters. TRC also requires VMware vSphere as the virtualization software, and does not support any other hypervisor. VMware vCenter is not required for TRC, but it is recommended for managing multiple ESXi hosts. TRC is different from Specs-based, which is defined as Rule Based, and allows more flexibility in choosing the hardware components, as long as they meet the minimum requirements and follow the rules defined by Cisco. Specs-based also supports other hypervisors besides VMware vSphere, such as Microsoft Hyper-V and KVM. References :=
Which service must be restarted after modifying the Java Keystore on the CVP servers?
Cisco CVP Call server
Cisco CVP VXML server
Client license service
Cisco CVP WebServicesManager
The service that must be restarted after modifying the Java Keystore on the CVP servers is the Cisco CVP WebServicesManager. The Cisco CVP WebServicesManager is a service that provides web services for the CVP components, such as the Operations Console, the Reporting Server, and the Call Server. The Java Keystore is a file that stores the certificates and keys for secure communication between the CVP components and other systems. If the Java Keystore is modified, the Cisco CVP WebServicesManager service must be restarted to apply the changes and ensure the proper functioning of the web services12.
References:
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?
WebSetup
Contact Centre Management Portal (CCMP)
LDAP Plugin
Single Pane of Glass (SPOG)
The Single Pane of Glass (SPOG) is the web-based administrative interface that should be deployed to provide a unified and simplified view of the Unified CCE system, even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators1. The SPOG is also known as the CCE Web Administration or the Unified CCE Administration console, and it allows administrators to configure and manage various Unified CCE features and settings, such as agents, attributes, precision queues, bucket intervals, media routing domains, license, bulk jobs, deployment type, system information, single sign-on, context service, and contact center AI23.
The other options are incorrect because:
References:
1: UCCE 10.5 Web Admin Interface - Cisco Community 2: Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.6 (1) - Web Based CCE Administration [Cisco Unified Contact Center Enterprise] - Cisco 4: Web Setup Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Web Setup Overview [Cisco Unified Contact Center Enterprise] - Cisco 5: [Cisco Unified Contact Center Management Portal Data Sheet - Cisco] 3: Web Based CCE Administration - Cisco 6: Web Setup Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Web Setup Overview [Cisco Unified Contact Center Enterprise] - Cisco : Cisco Unified Contact Center Management Portal Data Sheet - Cisco
Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse? (Choose two.)
Domain validation certificate
Digital certificate
Self-signed certificate
Certificate authority certificate
Root certificate
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf
Cisco Finesse primary and secondary servers accept both self-signed certificates and certificate authority certificates when HTTPS protocol is used to access the administration console or agent desktop in Cisco Finesse. A self-signed certificate is a certificate that is generated by the server itself and is not verified by a trusted third-party. A certificate authority certificate is a certificate that is issued by a trusted third-party vendor and is used to establish a secure connection between the server and the client. Cisco Finesse supports both types of certificates for HTTPS connections, but recommends using certificate authority certificates for better security and compatibility. Domain validation certificates, digital certificates, and root certificates are not valid options for this question. A domain validation certificate is a type of certificate authority certificate that only verifies the ownership of the domain name, but not the identity of the organization. A digital certificate is a general term that refers to any certificate that uses public key cryptography to authenticate the identity of the sender and the integrity of the data. A root certificate is a certificate that is used to validate other certificates in a chain of trust, but it is not directly used for HTTPS connections. References: Cisco Finesse Administration Guide, Release 12.6 (2) - Getting Started [Cisco Finesse] - Cisco1, Solved: Finesse Certificate Issue - Cisco Community2, Cisco Finesse Administration Guide Release 11.6(1)3, Cisco Finesse Administration Guide, Release 12.0 (1)4, Cisco Finesse Administration Guide, Release 12.6 (1)5
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1151/Admin/guide/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151/CFIN_BK_C0CD262D_00_cisco-finesse-administration-guide-1151_chapter_01001.pdf
What are two upgrades for Common Ground? (Choose two.)
updates IP address as appropriate
in-place upgrades exist on VMs
updates Hostname as appropriate
includes migration of windows registry
includes database migration
Two upgrades for Common Ground are includes migration of windows registry and includes database migration. Common Ground is a type of upgrade that allows you to upgrade your Cisco Unified Contact Center Enterprise (CCE) components from one release to another without changing the hardware or operating system1. Common Ground upgrade is supported for virtualized deployments on VMware ESXi hosts1. Common Ground upgrade involves the following steps1:
The Common Ground upgrade includes migration of windows registry because the Regutil Tool is used to export and import the Cisco Systems, Inc. registry from the source servers to the destination servers. The registry contains important information about the Unified CCE configuration, such as the instance name, the peripheral ID, the system ID, and the license key2. The registry migration ensures that the destination servers have the same settings as the source servers after the upgrade2.
The Common Ground upgrade includes database migration because the EDMT is used to migrate the HDS, Logger, and BA databases from the source servers to the destination servers. The databases contain historical and real-time data about the Unified CCE system, such as the call records, the agent statistics, the skill group statistics, and the reporting data3. The database migration ensures that the destination servers have the same data as the source servers after the upgrade3.
The Common Ground upgrade does not update IP address as appropriate because the IP addresses of the source and destination servers are not changed during the upgrade. The IP addresses are configured during the initial installation of the Unified CCE software and are not modified by the upgrade process1.
The Common Ground upgrade does not update Hostname as appropriate because the hostnames of the source and destination servers are not changed during the upgrade. The hostnames are configured during the initial installation of the Unified CCE software and are not modified by the upgrade process
What will the caller hear if Cisco Unified ICM sends back a label of 91919191?
MoH
Ringing
an error message
Audio
If Cisco Unified ICM sends back a label of 91919191, the caller will hear ringing. This is because 91919191 is a special label that is used by Cisco Unified Customer Voice Portal (CVP) to play a ringtone to the caller while the call is being transferred to an agent or another destination1. The ringtone is a WAV file that is stored on the media server and is configured on the CVP Operations Console and the VXML gateway1. The label 91919191 is matched by a dial-peer on the VXML gateway that invokes a ringtone service and sends the ringback.wav file to the ingress voice gateway2. The caller will hear the ringtone until the call is connected or disconnected1.
References: Configuration Guide for Cisco Unified Customer Voice Portal, Release 11.6(1) - Unified ICM Configuration [Cisco Unified Customer Voice Portal] - Cisco1, Distributed Voice and VXML Gateway Design with CVP SIP - Cisco Community2
Which three modes can implement single sign-on in PCCE? (Choose three.)
Non-SSO
SSO
ldS
ldP
SAML
Hybrid
According to the Cisco documentation12, single sign-on (SSO) in PCCE can be implemented in one of these three modes:
Option A is incorrect because Non-SSO is the opposite of SSO, and it means continuing to use existing Active Directory-based and local authentication, without SSO1. Option C is incorrect because ldS is a typo for IdS, which is not a mode but a component of SSO. Option D is incorrect because ldP is a typo for IdP, which is also not a mode but a component of SSO.
References:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
What is the URL for the VOS O/S admin page?
https://
https://
https://
https://
The URL for the VOS O/S admin page is https://