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Question # 4

When does the workflow assignment service publish a message to the application server?

A.

when the agent logs out

B.

when a new email is assigned to a user

C.

when a new task is created

D.

when the agent login in

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Question # 5

Which two changes should be made in the calendar when changes in daylight savings occur? (Choose two.)

A.

Adjust the start time and end time for all shifts.

B.

Delete the existing shift label before creating a new one for daylight saving time.

C.

Change the timezone at the user group level.

D.

Change the timezone at the system partition level.

E.

Change the timezone at the department level.

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Question # 6

What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

A.

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

B.

SS0 allows administrators to check the status of agent and supervisor performance.

C.

SS0 is not enabled by default; configuration is necessary.

D.

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

E.

Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

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Question # 7

How do chat entry points behave?

A.

Multiple help links on a website can point to the same entry point.

B.

Each help link on a website can point to the same entry point.

C.

Each help link on a website must point to a separate entry point.

D.

Each help link on a website can point to multiple entry points.

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Question # 8

What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

A.

80 milliseconds

B.

120 milliseconds

C.

240 milliseconds

D.

300 milliseconds

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