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Avaya Aura® Call Center Elite Support Exam

Last Update 13 hours ago Total Questions : 83

The Avaya Aura® Call Center Elite Support Exam content is now fully updated, with all current exam questions added 13 hours ago. Deciding to include 7492X practice exam questions in your study plan goes far beyond basic test preparation.

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Question # 21

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A.

Network Call Deflection

B.

Network Call Transfer

C.

Look-Ahead Interflow

D.

Enhanced Look-Ahead Interflow

Question # 22

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

A.

The vector is activated when the given remote server is the best available.

B.

The vector contacts the specified remote servers, and collects information from that remote server.

C.

The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).

D.

The vector queues the call to the resource that is likely to provide the best service.

Question # 23

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.

Which command would be the start point?

A.

list usage hunt-group 10

B.

list hunt group 10

C.

list usage extension xxxx(Where xxxx is the extension number)

D.

remove hunt-group 10

Question # 24

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.

Which requirement do they need to configure to install the server software?

A.

Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

B.

Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS

C.

Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS

D.

IIS only

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