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Certified Implementation Specialist - IT Service Management

Last Update 5 hours ago Total Questions : 197

The Certified Implementation Specialist - IT Service Management content is now fully updated, with all current exam questions added 5 hours ago. Deciding to include CIS-ITSM practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CIS-ITSM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CIS-ITSM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Certified Implementation Specialist - IT Service Management practice test comfortably within the allotted time.

Question # 31

In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

A.

Assess

B.

Root Cause Analysis

C.

Fix in Progress

D.

Draft

Question # 32

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

A.

One Change can be submitted for multiple Cls

B.

The Cl Support Group is responsible for change implementations

C.

A CI can be affected by a change, even if it is not the CI being changed

D.

Changes should reference at least one CI

E.

The CI Manager is part of the change approval workflow

Question # 33

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

A.

sn_approval_write

B.

sc_approver

C.

approver

D.

approver_user

Question # 34

Which of the following options can a survey administrator define on an individual survey? (Choose two.)

A.

The ability for end users to decline survey assignments

B.

Number of survey reminder notifications

C.

Trigger conditions

D.

Anonymize responses

Question # 35
A.

Publish Major Incident communication updates

B.

Resolve a Major Incident

C.

Propose a Major Incident candidate

D.

Promote a Major Incident candidate

Question # 36

When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

A.

New case is created from the message

B.

New incident created from the message

C.

New interaction is created from the message

D.

Email is rejected and auto-reply sent to sender

Question # 37

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.

What is this resource called?

A.

Service Portal

B.

Service Dashboard

C.

Service Map

D.

Service One Stop Shop

E.

Service Catalog

Question # 38

Which Service Portfolio Management phase does a service belong to when it is in operational state?

A.

Active

B.

Retired

C.

Catalog

D.

Pipeline

Question # 39

What would you use to create Incident records based on email sent by users or systems?

A.

Transform Map

B.

Record Producer

C.

Inbound Flow Action

D.

Data Collection Job

Question # 40

The Problem table is extended from what table?

A.

Outage

B.

Problem Task

C.

Task

D.

Major Incident

E.

Incident

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