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Certified Implementation Specialist - IT Service Management

Last Update 5 hours ago Total Questions : 197

The Certified Implementation Specialist - IT Service Management content is now fully updated, with all current exam questions added 5 hours ago. Deciding to include CIS-ITSM practice exam questions in your study plan goes far beyond basic test preparation.

You'll find that our CIS-ITSM exam questions frequently feature detailed scenarios and practical problem-solving exercises that directly mirror industry challenges. Engaging with these CIS-ITSM sample sets allows you to effectively manage your time and pace yourself, giving you the ability to finish any Certified Implementation Specialist - IT Service Management practice test comfortably within the allotted time.

Question # 21

Problem management provides what benefits for Incident management? Choose 2 answers

A.

Incident managers authorize problem investigations

B.

Solutions implemented reduce future incidents

C.

Published workarounds help quickly resolve incidents

D.

Problem Investigations automatically triggered for multiple user incidents

Question # 22

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

A.

Form Designer

B.

VEditor

C.

Variable Designer

D.

Record Producer Form Designer

E.

Default Variables Editor

Question # 23

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

A.

If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field

B.

If selected CI has a Support group, write that group to the Assignment group field

C.

If selected CI has an Owner group, write that group to the Assignment group field

D.

If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Question # 24

How are the relationships between services and offerings that are built in Service Porfolio Management transferred to the Configuration Management Database (CMDB)?

A.

Only parent child (service:offering) relationships are automatically created in the CMDB

B.

All CMDB relationships and dependencies are automatically created upon publishing the service and offerings

C.

If the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB

D.

Any required CMDB relationships and dependencies must be created manually

Question # 25
A.

Closed by

B.

Close code

C.

Close notes

D.

Closed

Question # 26

How are Releases related to Changes?

A.

Releases are implemented prior lo Changes

B.

Releases are comprised of one or more Changes

C.

Changes are implemented prior to Releases

D.

Changes are comprised of one or more Release

Question # 27

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

A.

Too many options may confuse users and increase mis-categorization

B.

Choices have no additional metadata to drive process

C.

It is difficult to implement

D.

It is not part of the baseline instance

Question # 28

Where is the definition of what is provided, or not provided, for a service defined?

A.

Vendor service agreements

B.

Service scope

C.

Service contracts

D.

Service limitations

Question # 29

Which level are service commitments associated in the service portfolio taxonomy?

A.

Offering

B.

Portfolio

C.

Node

D.

Service

Question # 30

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

A.

sn_business_user

B.

sn_problem_read

C.

sn_service_owner

D.

sn_problem_write

E.

sn_problem_business_user

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