A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:

Which of the following corporate strategies is most consistent with a flexible supply chain strategy?

Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

Which of the following practices has improved management of the customer pipeline?

Supply chains delivering products or services are most able to respond quickly to changing market requirements when:

An item must be added to inventory to support new business. Which of the following inputs should be considered to determine minimum inventory level?

An operations manager wants to measure variability in the delivery time of insurance policies to clients. Which of the following quality tools most appropriately would show the level of variability?

The most appropriate frequency for the sales and operations planning process typically is:

A company's strategic plan includes marketing products in countries that have environmental laws covering complete product life cycles. The most appropriate practice to ensure compliance in these countries is implementation of:

Which of the following rider less material handling systems can be characterized by movement along the floor using optical, magnetic, or wireless control?

A company recently faced an increase in backorders. The company’s marketing department recently ran a sales promotion. The purchasing and planning departments were not aware of the promotional activity. Which of the following processes will help to solve this type of problem in the future?

Which of the following practices allows each process to operate at maximum efficiency rather than having the speed of the entire process constrained by the slowest operation?

Organizations can take which of the following actions as an outcome of SWOT analysis?

The implementation of major enterprise-wide changes to eliminate or significantly reduce waste is related to which of the following concepts?

A primary objective of a lean enterprise is to:

Which of the following levels in a supply chain network represents the most upstream external activity?

Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash. The company is executing a corporate strategy that is based on:

Which type of purchase is best suited for single sourcing with a preferred supplier to reduce supply chain risk?

A company that sells 60 units of product in a given year and has an average quantity on hand of 10 units. There are 360 selling days and 261 production days in the year. The company has on hand how many days of product inventory?

Which of the following tools a appropriate to overall organizational performance?

The purpose of Incoterms® is to establish common:

Which of the following types of raw materials would be most appropriate to source via an Internet-based trading exchange?

Which of the following costing approaches directly reflects logistics performance?

A company is aggressively pursuing improvements in the financial performance of its supply chain. The company should first focus its efforts on which of the following metrics?

Which of the following situations is an example of inventory being held as a way to balance supply and demand?

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Compared to a global strategy, a multicountry strategy would be characterized by:

A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:

Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

Medium-term demand management projections are used primarily to:

The purpose of price differentiation is to:

Which of the following factors is most likely to slow the adoption of collaborative planning, forecasting, and replenishment (CPFR)?

A key concept distinguishing six sigma from lean manufacturing and just-in-time (JIT) concepts is:

A company’s cash-to-cash cycle time is 36 days. How many weeks of inventory are on hand if the average collection time from customers is 60 days, and the company pays its vendors in 45 days?

Which of the following statements is true when selecting the mode of transportation to use in a global supply chain?

Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

A return material authorization (RMA) policy is used in reverse logistics to:

A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis. The companies providing the services would be referred to as:

A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business-strategy change?

Which of the following considerations is an important supply chain design decision?

Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

Maintaining a long-term collaborative relationship with a trading partner requires:

Which of the following actions typically would be considered part of a reverse logistics strategy?

The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:

Which of the following organizational design choices is an example of vertical integration?

A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment. Which of the following approaches would be most appropriate?

Continuous improvement is best described as:

A remanufacturer of equipment is most likely to have what type of supply chain?

A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?

Which of the following situations is an example of postponement?

The primary reason for the evolution of the supply chain is:

Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?

Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

The question below is based on the following flowchart:

Which of the following phrases most accurately describes the complete flow of demand information?

A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:

A company plans to maximize profitability by charging more for its products at retail locations than on its website. Which of the following segmentation strategies would best support this plan?

Which of the following types of information would be an appropriate basis for a qualitative forecast?

The primary reason for a firm to pursue strategic supply chain activities is to:

When designing a supply chain for strategic advantage, a company first should consider:

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

A company's product cannot be sold beyond 12 months from the date of manufacture. The product contains hazardous material and must be returned to the factory to be neutralized. This situation is an example of product:

A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?

What are the steps in the supplier relationship process?

When doing international business, a company's total line-haul costs will vary with the:

Customizing can be an effective warehousing strategy because it allows a company to:

Component commonality in manufacturing primarily allows a company to:

A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability. Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?

Which of the following processes would a company use to evaluate the risk profile for end-of-life planning for a product family?

Which of the following actions is in accordance with the Ten Principles in the United Nations (UN) Global Compact?

A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?

A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:

Which of the following measures effectively evaluates overall resources in a distribution warehouse?

A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:

A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact. The best action for the company to do first is:

An order with a requested ship date inside the demand time fence (DTF) has been received. There is no inventory available-to-promise (ATP). Which of the following positions is most appropriate to decide whether or not to accept the order?

A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:

Incorporating supplier input into product and process design helps to:

A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators. This is an example of which of the following strategies?

Which of the following customer relationship management activities most appropriately is used for revenue generation?

In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?

Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:

After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

A company originally based in Germany sets up companies in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?

A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity. Which of the following actions is most appropriate?

Which of the following distribution approaches for a low-volume, high-variety product line typically will result in the highest level of customer service and the lowest total distribution costs?

A company that sells direct to industrial and commercial businesses has become successful by being responsive to the needs of its customers. The company currently produces in each country all of the products it sells in that country. Several countries in which the company operates have negotiated an agreement to establish a trading bloc. Which of the following actions by the company would be most appropriate if the agreement is implemented?

The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:

What is the primary benefit of using modular rather than integral designs?

The social dimension of sustainability typically would be addressed when developing and implementing policies regarding:

A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?

Managing supply chain risks includes which of the following activities?

Which of the following activities typically would be an appropriate application of the ISO 31000 Risk Management Principles and Guidelines?

The best way to manage a business relationship is to measure performance to:

Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?

An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?

A manufacturer of consumer packaged goods with a single plant and nine regional distribution centers is considering reducing the number of distribution centers in its system. Reducing the number of distribution centers most likely will reduce fixed warehousing and the cost of:

When implementing e-commerce in the supply chain, a company's toughest challenge most likely will be:

Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?

Inventory parameters established using analytic inventory techniques typically are based on balancing:

The globalization of a supply chain typically increases uncertainty and:

The process used to determine the impact of promotions, price discounts, and rebates on demand forecasts commonly is referred to as demand:

When an importer and manufacturer are operating in a free trade zone, payment of a customs duty is triggered when products are:

The demand side of a traditional warehouse management system primarily is concerned with:

The United Nations Global Compact uses 10 guiding principles to:

What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?

A product design that can be produced to requirements even when conditions in the production process are unfavorable typically is known as what type of design?

Which of the following statements about the use of bar code labels for product identification in the supply chain is true?

The most important challenge to consider when sourcing globally is:

Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?

In an advanced planning system, which of the following modules feeds the master planning module?

A corporation must consider which of the following factors when selecting its enterprise resources planning system?

Which of the following ISO standards is used to assist organizations with sustainable development?

Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?

A company closely monitors supplier performance and notices recent late deliveries from one supplier. The supplier discloses flood damage at the plant. The company quickly shifts sourcing to a new supplier and has minimal loss of sales. Which of the following risk strategies reflects the company's actions?

Which of the following strategies can be used to help manage global risks?

Which of the following warehousing tools enables wireless scanning of products?

Unresolved conflicts from the sales and operations planning (S&OP) process will result in which of the following outcomes?

A manufacturer experiences frequent changes in product technology and market preferences, resulting in new product introductions each year. Which of the following sourcing strategies would be most appropriate?

A company has adequate average available capacity but does not maintain surge capacity. With a distribution route to manage, which of the following actions will provide the most capacity relief?

A firm experiences a supply chain interruption from a second-tier supplier. Which of the following actions is the firm likely to take to minimize future interruptions?

In distribution requirements planning (DRP), projected on-hand inventory is equal to the prior week's on-hand inventory minus the current week's gross requirements plus:

Activity costing (ABC) is an example of:

A group of trading partners that uses the triple bottom line (TBL) to measure its performance is focusing on:

In which of the following forms of electronic commerce do suppliers attempt to offer the lowest price to buyers?

A retailer that operates a three-level distribution network is considering eliminating one level in the network and shipping directly from the regional warehouses to the retail outlets. Which of the following outcomes is most likely to result?

To handle a dispute over damage to goods shipped between two countries, which international standard should be applied?

An organization is redesigning its processes to maximize the use of parallel operations. An expected outcome of this effort typically would include:

What is the inventory turnover for a company with the following financial data?

Which of the following measures of a supply chain performance is most desirable from a stockholder perspective?

To achieve the objective of increased profits, a company that implements supply chain tactics must effectively address the conflicts between inventory investment and:

One of the key benefits of adopting a lean supply chain philosophy is the reduction of inventories that allow:

Which of the following actions by a manufacturer most likely would improve service levels throughout the supply chain?

A firm has increased finished-goods inventories for several products to compensate for increased variability in demand. The firm analyzed shipment data and determined that the variability was due to a few customers placing large orders for single shipments to obtain discounts. Which of the following actions is the firm most likely to take to maintain sales and reduce variability in demand?

In the Supply Chain Operations Reference (SCOR) model, which of the following metrics measures responsiveness of a supply chain?

A firm has determined its cash-to-cash cycle time to be 60 days. The number of days' payables outstanding is 25, and number of days' sales outstanding is 35. If the firm reduces its inventory by 20%, the new cash-to-cash cycle time, in days, will be approximately:

A company with a fleet of trucks is considering using a third-party logistics (3PL) provider to distribute a new product. Which of the following benefits most likely will result?

Bill of lading (B/L) documentation includes which of the following?

A company has a high product mix and has decided to increase its supply chain flexibility. The most appropriate action for the company to take is to:

Effective data acquisition for supply chain management requires:

A new distribution warehouse is added to an existing supply chain network. Which of the following factors primarily is responsible for the resulting overall reduction of customer delivery lead times?

Which of the following activities is the most appropriate use of an advanced planning and scheduling system?

Which of the following factors is crucial to advancing cooperation between customers and suppliers?

A third-party logistics (3PL) provider most likely will add the greatest contributed value in the supply chain by:

Cost reduction, improvement of company focus, and freeing assets from noncore activities are among the results achieved through effective implementation of:

One key factor to consider when selecting suppliers for their potential to sustain long-term, mutually profitable relationships is:

Which of the following warehousing approaches combines inventory from multiple suppliers into a consolidated shipment to a specific customer?