Field-Service-Consultant Salesforce Certified Field Service Consultant (FS-Con-101) exact Exam Questions

Salesforce Certified Field Service Consultant (FS-Con-101)

Last Update 11 hours ago Total Questions : 163

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Question # 1

Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.

How can Universal Container Technicians achieve this for each product requested?

Create a Shipment and a Product request line item.

Create a Product Consumed and a Produc request line item.

Create a Product Request and a Product request line item.

Create a Work Order Line Item and a Product request line item.

Question # 2

Universal Containers provides maintenance and emergency services to its customers. Sending Technicians

to emergency calls during the day causes long travel times and reduces the number of appointments that a

Technician can complete.

Which feature should the Consultant use to reduce travel time and increase Technician productivity?

Reschedule Appointment

Fill-in Schedule

Resource Schedule Optimization

Fix Overlaps

Question # 3

Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.

How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

Three Service Territories withfewer than 50 resources

Two Service Territories that split the Service Resources evenly

One Service Territory with four Polygons

Five Service Territories with fewer than 500 Service Appointments per day

Question # 4

Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different times.

How should a Consultantimplement this process?

Create two Service Appointments and assign two different Resources.

Create one Service Appointment and add two Required Resources.

Create one Service Appointment and schedule two Resources.

Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.

Question # 5

Technicians often need to generate a report in the customer ' s language.

Which configuration should the Consultant recommend to meet the requirement?

Update the Language of the current User.

Add the Service Report Language field to the Work Order Page Layout.

Add the Languagefield to the Contact Page Layout.

Update the Default Language of the Organization.

Question # 6

Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.

Which action should a consultant recommend?

Link rules to Relevance Groups.

Assign a high efficiency score.

Check ' Keep TheseAppointments Scheduled ' .

Include a Match Fields work rule.

Question # 7

Universal container needs to verify that a repair job has been completed to the

customer satisfaction before an invoice can be generated

Which two items should the consultant consider?

Choose 2 answers

Generate service in the organization ' s default language

Send a feedback survey to the customer when a service appointment is completed

Configure signature blocks for service report templates

Add service reports templates to the appropriaterepair work type

Question # 8

AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.

How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

Create a custom number field to capture the tier number on the service resource.

Create a queue for each tier group within each territory on the Service Appointment object.

Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.

Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.

Question # 9

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.

Which two configurations should the Consultant set up to meet this requirement?

Choose ? answers

Add the Status Transitions to the Technicians’ Profile.

Add new Status to the Service Appointment.

Add new status to Status Transitions.

Add new Status to the Case.

Question # 10

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.

How should a Consultant provide access to the Salesforce Field Service mobile app?

Modify the user ' s Profile.

Update Public Group membership.

Assign a Field Service Mobile License to the user.

Modify the user record.